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Added 12 mins ago
Manager, Tax
ACCA Careers
Toronto, ON
Full-time
Make an impact with our Tax team as a Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted advisor,…
Added 12 mins ago
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
Full-time
· Review and evaluate claim documentation, including bills of lading, delivery records, invoices, photographs, inspection results, repair or replacement estimates, customer statements,…
Added 12 mins ago
Manager, Resource Pathfinding
Government of Northwest Territories
Yellowknife, NT
$127,238 to $152,003 CAD / year
Full-time
Lead professional staff and manage unit work planning, performance, budgets and program delivery.
Added 12 mins ago
Protective Services & Emergency Management Coordinator
Metro Vancouver
Burnaby, BC
Full-time
…Emergency Management Coordinator who reports to the Division Manager, Protective Services & Emergency Management. This role will develop and implement emergency management programs, deliver…
Added 12 mins ago
Compliance Specialist
PNR RailWorks
Mississauga, ON
Full-time
This position will report to the Operations Compliance Manager or designate. The Operations Compliance Specialist provides support and assistance to projects. Responsibilities are varied…
Added 12 mins ago
Senior Manager, Payroll and People Operations
Versaterm
Ottawa, ON
Full-time
The Senior Manager, Payroll and People Operations is a hands-on leader who owns payroll, benefits, leaves, compensation, and HR operations across Versaterm's U.S., Canadian, and Quebec…
Added 13 mins ago
Manager, Sales Compliance
DoorDash Canada
Vancouver, BC
We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related…
Added 13 mins ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with…
Added 13 mins ago
EOI- Mental Health Counsellor, Napanee
Kingston Community Health Centres
Greater Napanee, ON · Napanee, Ontario
Contract
The Mental Health Counsellor will be a part of the Rural Frontenac, Lennox and Addington Allied Health Program (RFL&A AHP) serving primary care practices within the sub-region of Rural…
Added 28 mins ago
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Waterloo, ON · Perth, ON · St. Catharines, ON · Mont-Royal, QC · Montreal, QC · Brossard, QC · Joliette, QC · Terrebonne, QC · Quebec, QC · Saint-Eustache, QC · Swift Current, SK · Regina, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Burnaby, BC · Vancouver, BC · Quesnel, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Kanata, Ontario · Edmonton, Alberta · Langley, British Columbia · Mount Royal, Quebec · Saint-Laurent, Quebec
Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…
Added 28 mins ago
Pharmacy Technician (Midtown)
Calgary Co-op
Calgary, AB
Full-time
…teamwork and continuous improvement as well as ensuring the delivery of exceptional customer service experience for our members and customers of Calgary Co-op. The Pharmacy Technician…
Added 41 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
Winnipeg, MB
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 41 mins ago
(CAN) Pharmacy Assistant
Walmart Canada
St. Thomas, ON
Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 41 mins ago
Service Technician
BSH Home Appliances Corporation - North America
Toronto, ON
Full-time
Conduct yourself in accordance with the training you have been given in a manner in keeping with our company image and the delivery of the highest levels of customer service.
Added 41 mins ago
Delivery Driver (G Class)
Toromont Cat
Greater Napanee, ON · Napanee, ON
Full-time
Maintain ongoing communication with dispatch regarding schedules, delivery updates, and route changes.
Added 42 mins ago
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
Full-time
Ensuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special…
Added 42 mins ago
Climate Adaptation Coordinator-C1284
City of London
London, ON
Reporting to a designated Manager, this position works in a team environment with other environmental practitioners on the implementation of environmental policies, plans, programs and…
Added 42 mins ago
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
Full-time
We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business…
Added 42 mins ago
Operations Manager, Student Transportation, Grey Bruce (Hanover)
Voyago
Hanover, ON
Full-time
Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in Grey Bruce, Ontario.
Added 42 mins ago
Compliance Specialist
RailWorks
Mississauga, ON
This position will report to the Operations Compliance Manager or designate. The Operations Compliance Specialist provides support and assistance to projects. Responsibilities are varied…
Added 42 mins ago
Senior Manager, Financial Accounting Advisory Services - FSO - Banking/Insurance/WAM
EY
Toronto, ON
As a FAAS – FSO Senior Manager, you will actively establish, maintain and strengthen internal and external relationships. You will help to develop and expand long-term client relationships…
Added 42 mins ago
Senior Business Systems Analyst (12-Month Contract)
Vancity
Vancouver, BC
Full-time
This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Manager, Application Technology. While this position provides a hybrid work arrangement,…
Added 57 mins ago
Licensed Practical Nurse, Medicine - Mt. St. Joseph Hospital
Providence Healthcare
Vancouver, BC
Other
Reporting to the Patient Care Manager, the Licensed Practical Nurse (LPN):
Added 57 mins ago
Aide / Porter
University Health Network
Toronto, ON
Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 57 mins ago
Nutrition Aide, Food Delivery
University Health Network
Toronto, ON
Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…

Manager - Marketing Transformation & Loyalty

Winnipeg, MB, R3C 4G9, Canada
Toronto, ON, M5H 0B3, Canada
Saskatoon, SK, S7K 5R5, Canada
Halifax, NS, B3J 0C3, Canada
St. John's, NL, A1E 0E4, Canada
Saint John, NB, Canada
London, ON, N6A 5S7, Canada
Vancouver, BC, V6E 4E5, Canada
Victoria, BC, V8W 2B7, Canada
Edmonton, AB, T5H 0E7, Canada
Ottawa, ON, K1P 6B9, Canada
Dieppe, NB, Canada
ON, Canada
AB, Canada
Calgary, AB, T2P 1M4, Canada
Waterloo, ON, N2L 0J6, Canada

Apply by: Dec 1, 2026
Posting language: English
Posted: Sep 2, 2026

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Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your key responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills and attributes for success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

Apply About employer

More about this job

Responsibilities

The Manager will lead cross-functional teams to deliver marketing transformation projects, focusing on loyalty, customer strategy, and AI-driven innovation. They are responsible for managing client relationships, monitoring KPIs, and ensuring the seamless execution of service design and process improvement initiatives.

Requirements

Candidates must have over 10 years of marketing leadership experience within large-scale organizations or agencies, specifically in sectors like consulting, financial services, or retail. A strong background in customer strategy, Martech, and digital transformation, along with proven experience in managing large-scale projects, is required.

Skills

Marketing strategy
Loyalty programs
Customer experience
Martech
Brand management
Data analytics
Performance management
Digital transformation
AI optimization
Customer segmentation
Stakeholder management
Omni-channel strategy
CRM tools
Financial services
Retail
Project management

Benefits

Medical coverage
Dental coverage
Prescription drug coverage
Mental health benefits
Employee Assistance Program
Group savings plans
Generous time off
Personal days
Vacation days
Learning programs
Career development opportunities
Volunteering opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Martech
AI Optimization
Customer Strategy
Segmentation
Brand Management
Financial Services
Retail
Business Consulting
Studio+
KPIs
Gen AI
GEO
AEO
Agentic Commerce
CRM
Digital Innovation
Omni-channel
Stakeholder Management
Data Analytics
Performance Management
B2C
B2B
Service Design
Process Improvement
Compliance
Regulatory Requirements
Strategy
Leadership

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