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Added 3 mins ago
Manager, Application Services | Gestionnaire, applications en ligne (2026-832)
Canada Deposit Insurance Corporation (CDIC) | Société d'assurance-dépôts du Canada (SADC)
Ottawa, ON
Full-time
As a Manager, Application Services, you will be responsible for coordinating application service delivery and support for custom-developed and COTS (Commercial Off-the-Shelf) applications.…
Added 3 mins ago
Logistics Coordinator/Coordonnateur ou coordonnatrice de la logistique (Calgary)
Konica Minolta Business Solutions Canada
Calgary, AB
Full-time
Ensure the Warehouse Manager reviews signed count sheets before posting.
Added 3 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 3 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 3 mins ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College of Applied Arts and Technology
Ottawa, ON
Full-time
…into practical workplace solutions. Reporting to the Associate Manager, Employee Learning and Development and working closely with the Director, Artificial Intelligence, you will partner…
Added 3 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
The intern will report to the Project Manager, ESG, and support Husky's ESG reporting, sustainability initiatives, and stakeholder engagement activities.
Added 3 mins ago
Office Operations Manager
Altis
Ottawa, ON
$70,000 to $90,000 CAD / year
Full-time
…operations running smoothly from the first customer inquiry through project completion. As the Office Operations Manager, you'll connect customers, sales, operations, and finance by…
Added 3 mins ago
IT Project Manager – Azure Cloud
ITMC Systems, Inc
Toronto, ON
Contract
We are seeking an experienced IT Project Manager – Azure Cloud to lead enterprise Azure cloud, data, analytics, infrastructure, and application modernization projects.
Added 3 mins ago
Interim Clinical Manager, Veterans Care Program
St. Joseph's Health Care London
London, ON
Temporary
The Veterans Care Program provides long term and complex continuing care to Canadian Veterans. As the Clinical Manager, you will be accountable for the operational needs, resource…
Added 3 mins ago
Technical Project Manager
GSPANN Technologies, Inc
Vancouver, BC
Contract
We are seeking an experienced, hands-on Technical Project Manager to work on multiple large scale, complex, and cross-functional programs.. You would closely work with stakeholders for…
Added 3 mins ago
Global Digital Product Content Specialist
Arc'teryx Equipment
North Vancouver, BC
Full-time
Reports to: Manager, Global Digital Product Content
Added 3 mins ago
Commercial and Contracts Manager
Transportation Investment Corporation
Vancouver, BC
$83,000 to $114,000 CAD / year
Full-time
As the Commercial and Contracts Manager you will be responsible for supporting the development, management, and execution of the commercial management workplans and administration of the…
Added 3 mins ago
Project Administrator
Arctic Arrow Powerline Group Ltd.
Surrey, BC
Full-time
Reporting to the Director, Finance & Administration and Project Controller (PCA), and working with the Payroll and Accounts Receivable Departments at Head Office (Abbotsford), the Project…
Added 3 mins ago
Sales Account Manager (Healthcare Market Research)
iData Research
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…Sales Account Executive to lead client relationships, drive project execution, and contribute to the continued expansion of our…
Added 3 mins ago
Proposal Specialist/Proposal Manager
hcma architecture + design
Vancouver, BC
Full-time
…could be shaped at either the Proposal Specialist or Proposal Manager…
Added 4 mins ago
Technical Support Analyst Tier II
University Canada West
Vancouver, BC
$50,000 to $60,000 CAD / year
Full-time
Efficiently assessing problems when assigned to a project.
Added 4 mins ago
Senior Lead, Strategic Partnerships and Government Engagement
Canadian Commercial Corporation
Ottawa, ON
$134,561 to $154,413 CAD / year
Full-time
Reporting to the Manager, Finance Contract Administration, the Contract Administrator undertakes financial administration with a focus on the review and validation of supplier invoices.…
Added 4 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 4 mins ago
Pharm D Degree
HealthCareersInSask.ca
Prince Albert, SK
Full-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 4 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 4 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 4 mins ago
Pharm D Degree
HealthCareersInSask.ca
Prince Albert, SK
Full-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 4 mins ago
Pharm D Degree
HealthCareersInSask.ca
Prince Albert, SK
Part-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 4 mins ago
Pharm D Degree
HealthCareersInSask.ca
Prince Albert, SK
Full-time
…Health Authority. The Pharmacist- PharmD- Degree reports to the Manager. "Preference for this position will be given to HSAS members in accordance with the terms and conditions of the…
Added 4 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
Full-time
Job Description: The Registered Nurse A is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…

Manager - Marketing Transformation & Loyalty

Winnipeg, MB, R3C 4G9, Canada
Toronto, ON, M5H 0B3, Canada
Saskatoon, SK, S7K 5R5, Canada
Halifax, NS, B3J 0C3, Canada
St. John's, NL, A1E 0E4, Canada
Saint John, NB, Canada
London, ON, N6A 5S7, Canada
Vancouver, BC, V6E 4E5, Canada
Victoria, BC, V8W 2B7, Canada
Edmonton, AB, T5H 0E7, Canada
Ottawa, ON, K1P 6B9, Canada
Dieppe, NB, Canada
ON, Canada
AB, Canada
Calgary, AB, T2P 1M4, Canada
Waterloo, ON, N2L 0J6, Canada

Apply by: Dec 1, 2026
Posting language: English
Posted: Sep 2, 2026

Apply About employer

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Original job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are looking for a visionary leader who will blend business development acumen and marketing and loyalty expertise to drive growth and transformation.

As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on unlocking strategic value and scaling growth. The Manager will lead exciting projects including marketing innovation and AI optimization, Martech, customer strategy and segmentation, brand management, communications, loyalty, customer engagement and partnerships. The Manager will work across all industries including Financial Services and Retail collaborating with global Business Consulting, Studio+ and Marketing leadership to drive impact.

Your key responsibilities

Manage daily operations related to customer interactions, ensuring seamless and positive experiences across all touchpoints
Lead cross-functional teams including day-to-day client relationships, strategy, implementation of service design and process improvement initiatives.
Analyse customer feedback and engagement metrics to identify pain points and opportunities for enhancement and growth
Support the development and execution of transformation programmes, ensuring alignment with client objectives
Collaborate with senior managers and partners to deliver high-quality client outcomes
Establish and monitor KPIs for service and process excellence, reporting on progress and recommending improvements
Applies AI in the flow of work with strong professional judgement - integrates AI into day-to-day delivery while validating outputs, challenging assumptions, and maintaining accountability for quality
Leads responsible and risk-aware use of AI demonstrating sound judgement on data use, confidentiality, and ethical considerations and reinforces this standard practice; escalates risks appropriately and models good practices for teams
Drives structured and creative problem-solving using AI to accelerate analysis, scenario generation, and insight development while maintaining clear linkage to business outcomes
Builds repeatable ways of working with AI developing and sharing prompts, approaches, and tool usage that improve team productivity and consistency in existing data libraries/catalogues

Skills and attributes for success

Strong background in Marketing and Loyalty with expertise across customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications and partnerships.
Leadership in Retail, Payments and/or Financial Services including Credit Cards, insurance and wealth, ideally s with B2C and B2B experience
Proven experience managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies. Strong leadership, stakeholder management and communication skills.
Passion for collaboration, teaming and partnership along with innovation in Marketing.
Advanced analytical skills, including the ability to interpret complex data and drive actionable insights.
Familiarity with Gen AI, GEO, AEO and Agentic Commerce along with deep experience with digital transformation and CRM tools.

Ideally, you’ll also

At least 10+ years’ experience of Marketing leadership within a large-scale organization or agency in sectors such as consulting, financial services, retail, high-tech, travel, telecommunications and/or loyalty.
Experience leading cross functional teams or workstreams
Understanding of regulatory requirements and compliance.

This job posting relates to an existing vacancy within our organization.

What we offer

The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.

Learn about our commitment to DE&I at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

Toronto: 110 - 160K
London/Waterloo/Ottawa: 104,500 - 154,500
Vancouver: 110 - 160K
Victoria: 99K - 149K

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.

Apply About employer

More about this job

Responsibilities

The Manager will lead cross-functional teams to deliver marketing transformation projects, focusing on loyalty, customer strategy, and AI-driven innovation. They are responsible for managing client relationships, monitoring KPIs, and ensuring the seamless execution of service design and process improvement initiatives.

Requirements

Candidates must have over 10 years of marketing leadership experience within large-scale organizations or agencies, specifically in sectors like consulting, financial services, or retail. A strong background in customer strategy, Martech, and digital transformation, along with proven experience in managing large-scale projects, is required.

Skills

Marketing strategy
Loyalty programs
Customer experience
Martech
Brand management
Data analytics
Performance management
Digital transformation
AI optimization
Customer segmentation
Stakeholder management
Omni-channel strategy
CRM tools
Financial services
Retail
Project management

Benefits

Medical coverage
Dental coverage
Prescription drug coverage
Mental health benefits
Employee Assistance Program
Group savings plans
Generous time off
Personal days
Vacation days
Learning programs
Career development opportunities
Volunteering opportunities

Visa sponsorship

Not detected in the job text

Keywords

Marketing Transformation
Loyalty
Martech
AI Optimization
Customer Strategy
Segmentation
Brand Management
Financial Services
Retail
Business Consulting
Studio+
KPIs
Gen AI
GEO
AEO
Agentic Commerce
CRM
Digital Innovation
Omni-channel
Stakeholder Management
Data Analytics
Performance Management
B2C
B2B
Service Design
Process Improvement
Compliance
Regulatory Requirements
Strategy
Leadership

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