AI Integration and Automation Lead

We are a Montreal-based Managed Services Provider (MSP) seeking a hands-on AI Integration & Automation Lead to incorporate AI into our internal day-to-day operations.

The priority of this role is to understand how our company operates, identify inefficiencies, and implement practical AI solutions that improve productivity, service delivery, and collaboration across the organization.

Key Responsibilities

• Develop and execute our internal AI integration strategy.

• Identify opportunities to automate repetitive tasks and improve workflows.

• Integrate AI into help desk operations, ticket management, documentation, reporting, cybersecurity, sales, procurement, and administration.

• Build AI assistants, agents, and automated workflows that connect with our existing MSP systems.

• Integrate AI with Microsoft 365, RMM, documentation, security, and communication platforms.

• Establish appropriate AI security, privacy, and governance policies.

• Train employees and support the adoption of AI tools across the company.

• Measure results, including time saved, improved response times, service quality, and cost reductions.

Qualifications

• Practical experience implementing AI and workflow-automation solutions.

• Knowledge of generative AI, AI agents, APIs, Microsoft Copilot, Azure OpenAI, Power Automate, or similar technologies.

• Familiarity with MSP operations and platforms such as PSA, RMM, ticketing, documentation, and cybersecurity tools.

• Strong understanding of data privacy and cybersecurity.

• Ability to turn business and operational needs into effective technical solutions.

• Strong communication, project-management, and employee-training skills.

• English is required; French is considered an asset.

This is a hands-on role for someone who can take AI initiatives from idea to implementation and deliver measurable improvements across our internal operations.