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Added 2 hours ago
NT
IT Intern
Noojmowin Teg Health Centre
Little Current, ON
- $21 to $23 CAD / hour
- Internship
Added 2 hours ago
EP
Préposé.e à l’entretien ménager
Entretien Phénix inc.
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Added 3 hours ago
2H
production agent
24 Hour Signs
Saskatoon, SK
- Full-time
Added 6 hours ago
JH
Flexographic Press Operator
Jones Healthcare Group
London, ON
- $31.28 to $34.75 CAD / hour
- Full-time
Added 9 hours ago
C&
Visual Associate
Crate & Barrel
Vancouver, BC
- $18.25 to $20 USD / hour
- Full-time
Added 10 hours ago
HH
Clerk Typist 4
Hamilton Health Sciences
Hamilton, ON
- Full-time
Added 11 hours ago
SD
Technical Lead Production
Shoppers Drug Mart
Burnaby, BC
- Full-time
Added 12 hours ago
T
Creative Designer Prepress & Digital Print Production Imaging Specialist, Vancouver, BC
TPH
Vancouver, BC
- Full-time
…Greenest Employers and North America's most forest-friendly printer. We are looking for a highly technical Creative Designer with expertise in digital print prepress, colour management, and…
Added 13 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 13 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Added 13 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Added 13 hours ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
Added 14 hours ago
IS
printing press operator
Imprimerie Ste-Julie
Sainte-Julie, QC
- Full-time
Added 15 hours ago
SM
ML Engineer, Trust & Safety [Hapiko]
Spin Master Ltd
Toronto, ON
- Full-time
Added 15 hours ago
SM
ML Engineer, Character Models [Diffusion] - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
Added 15 hours ago
BS
accountant
Brava Salon & Spa
Coquitlam, BC
- Part-time
Added 17 hours ago
UO
Faculty Administrative Assistant, Research and Administrative Services
University of Calgary
Calgary, AB
- Full-time
Added 17 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Georgetown, ON
- $17.95 CAD / hour
- Part-time
Added 17 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Acton, ON
- $17.95 CAD / hour
- Part-time
Added 18 hours ago
C-
Technicien de service
Copicom - Copicom Solutions, divisions de KYOCERA Document Solutions Canada, Ltée
Montreal, QC
- Full-time
Added 19 hours ago
SM
ML Engineer, Character Models [Diffusions] - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
Added 19 hours ago
SM
Trust & Safety Engineer - Hapiko
Spin Master Ltd
Toronto, ON
- Full-time
Added 19 hours ago
PF
SALES AND EDUCATION MANAGER - ENCAN
Pierre Fabre Laboratories
Canada - Networks
- Full-time
Added 20 hours ago
SM
Trust & Safety Engineer - Hapiko
Spin Master
Toronto, ON
- Full-time
Added 20 hours ago
SM
ML Engineer, Character Models [Diffusions] - Hapiko
Spin Master
Toronto, ON
- Full-time

Closed listing

Eye T Consulting

Help Desk Technician

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Support Specialist – Job Description

The core mission of the Support Specialist is to service customers by executing on Help Desk tickets.

This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.
Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Work with a ticketing system.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Manage Active Directory and Microsoft 365 Tenant.
• Respond in a timely manner to service issues and requests.
• Maintain, edit or update user documentation, technical documentation, training material as per established standards and practices.
• Coach and train junior Support Specialists.
• Keep inventory organized and update assets in FreshService.
• Engage with 3rd parties for support & escalation.
• Attending individual and team meetings.
• Schedule appointments with clients and respect engagements.
• Follow the Microsoft training path set by the Team Lead.
• Achieve goals set by the Team Lead.
• Participate in social events and activities to help build team spirit and cohesion.

Qualifications
• A degree in computer science or information technology is preferred.
• Work with Windows and Mac operating systems.
• Basic knowledge of Active Directory environments and Microsoft 365.
• Strong communication skills, organizational skills and time management skills.
• 1 year experience in an IT Helpdesk environment.
• 2 years' experience in a customer service role.

If this sounds like an exciting opportunity, start your application today!

About employer

More about this job

Responsibilities

Provide first-line technical assistance by phone and email, troubleshoot customer issues, determine solutions, and manage service requests through a ticketing system. Install and configure devices, software, systems, and networks; administer Active Directory and Microsoft 365; maintain documentation and asset records; and support junior specialists and third-party escalations.

Requirements

A degree in computer science or information technology is preferred, along with familiarity with Windows and Mac operating systems and basic knowledge of Active Directory and Microsoft 365. The posting asks for one year of IT help desk experience and two years of customer service experience, as well as strong communication, organizational, and time-management skills.

Skills

Technical Support
Remote Troubleshooting
Ticketing Systems
Hardware Installation
Software Installation
Windows
Mac Operating Systems
Active Directory
Microsoft 365
Network Configuration
Printer and Scanner Configuration
Customer Service
Communication
Time Management
Technical Documentation
Asset Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Help Desk
Technical Support
Customer Service
Help Desk Tickets
Remote Troubleshooting
Diagnostic Techniques
Ticketing System
FreshService
Windows
Mac Operating Systems
Active Directory
Microsoft 365
Microsoft 365 Tenant
Computer Hardware
Software Installation
Network Configuration
Printers
Scanners
User Documentation
Technical Documentation
Training Materials
Asset Inventory
Third-Party Support
Escalation
IT Services
IT Consulting

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