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Added 12 mins ago
AG
Adjoint(e) administatif/Administrative assistant
Assante Gestion de Patrimoine
Dorval, QC
- Full-time
…bilingual Administrative Assistant to join our team at our Dorval office. In this role, you will be the primary contact for client communications and serve as a core support system for our…
Added 12 mins ago
IS
AI/ML Lead (Sagemaker)
Iris Software Inc.
Toronto, ON
- Contract
Work location: Toronto, ON / Halifax / Jersey City, NJ / Chicago, IL (Hybrid Onsite – 2 to 3 days a week office) – (any work location is fine)
Added 12 mins ago
I
Claims Manager
InsuranceWorks.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a hybrid role. The target is about three days a week in the office or in-market, with flexibility for the right person. Offices are available in the GTA. The team itself works…
Added 12 mins ago
Sr. ERM Analyst
Sagen
Oakville, ON
This position requires work from our Oakville office but offers a flexible hybrid work model that allows employees to work remotely from their home office.
Added 12 mins ago
LP
Auditeur
Levy Pilotte LLP
Montreal, QC
- Full-time
Connaissances intermédiaires de MS Office (Outlook, Word, Excel).
Added 12 mins ago
CG
Manager, Finance
Compass Greenfield Development
Toronto, ON
- Full-time
Added 12 mins ago
KR
Director, Finance
Kraken Robotics
Dartmouth, NS
- Full-time
We are currently recruiting for a Director, Finance to join our Dartmouth, Nova Scotia Office. This is a hybrid position, with an expectation of approximately three days per week on-site,…
Added 12 mins ago
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Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
…The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver…
Added 13 mins ago
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Investment and Retirement Planner Assistant
RBC
Fort McMurray, AB
- Part-time
…adhered to and transactions are processed efficiently. Manage office routines to ensure efficiency is maintained through availability and effective management of files and records.…
Added 13 mins ago
RI
Administrative Assistant
Richardson International
White City, SK
- Full-time
Maintains office files covering transactions made at the facility, also maintains records of staff.
Added 13 mins ago
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Senior Manager, Debit eCommerce
RBC
Toronto, ON
- Full-time
This role requires in-office attendance four days per week, with one day of flexibility for remote work.
Added 13 mins ago
AE
Campus Undergraduate Summer Internship Program - 2027 Finance, Finance - Toronto, Ontario, CN
American Express
Toronto, ON
- Full-time
Enhancements to Internal Capital Adequacy Assessment Process (ICAAP) Stress Testing Analytics as part of annual Office of the Superintendent of Financial Institutions (OSFI) submission
Added 13 mins ago
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Benefits Consultant
Gallagher
Vancouver, BC
- Full-time
Build strong working relationships with internal team members & partners and contribute to a positive office culture.
Added 13 mins ago
UO
Financial Analyst
University of Alberta
Edmonton, AB
- Full-time
Undergraduate degree in a related discipline or post-secondary diploma with accounting and business coursework
Added 13 mins ago
K
Business Information Security Officer, Audit & Assurance
KPMG
Vaughan, ON · Vancouver, BC · ON · Toronto, Ontario
- Full-time
Maintain a strong understanding of KPMG security policies (e.g., GISP, AUP, ATO), requirements, and guidance from the CISO, Risk Management Partner, and Office of the General Counsel
Added 13 mins ago
P
Cage Cashier - Caissier/Caissière de cage
Playground
Kahnawake 14 Réserve Indienne, QC
- $24 CAD / hour
- Full-time
Handle large amounts of money (accounting for total funds received throughout the day and closing numbers).
Added 28 mins ago
SL
VP, Finance, Corporate Segments and Total Company Expenses
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Added 28 mins ago
SL
VP, Finance, Global Technology
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
· Accounting Designation with 10+ years of experience in the financial management field in a senior leadership role or an equivalent combination of education and experience.
Added 28 mins ago
BC
Purchasing Administrator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
This is a temporary position and it will be based in the Edmonton, Ellwood office.
Added 43 mins ago
IR
Family Law Clerk
Impact Recruitment
Ottawa, ON
- Part-time
We are partnering with a family law office in Ottawa to recruit an experienced Law Clerk. This is an opportunity to join a busy practice in a key, hands-on role, working directly with the…
Added 43 mins ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Ongoing relationship management and oversight of the fund administrator responsible for fund accounting and the preparation of NEI's financial reporting requirements
Added 43 mins ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
High digital savviness and comfort with a range of software, including MS Office Suite, SQL/Oracle database, Power BI, Smartsheet, Azure DevOPS, Google Analytics, MIRO, and Figma
Added 43 mins ago
S
Underwriter I (PL Mono) Auto
SGI
Regina, SK
- $58,460 to $73,784 CAD / year
- Full-time
Location: These positions will be located at Regina Head Office.
Added 43 mins ago
A
Total Rewards Manager
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
Advanced knowledge of MS Office, including Excel, Word and PowerPoint. Ability in Excel to manage and analyze large data sets, write complex formulas and develop impactful reporting
Added 43 mins ago
IR
Tax Director
Imagine Recruitment & Advisory
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $180,000 CAD / year
- Full-time
10+ years of relevant public accounting or tax consulting experience

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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