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Added 12 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 12 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
As a Pharmacy Manager you will be responsible for:
Added 12 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 12 mins ago
Registered Nurse - Operating Room
Southlake Health Community
Newmarket, ON · Southlake Health
…Health. The RN works collaboratively as a member of the health care team. All nurses make a commitment to lifelong…
Added 12 mins ago
Office Manager
F12.net
Toronto, ON · North York, ON
The Position: Reporting to the Business Operations Manager, you will build and maintain strong relationships both internally and externally with clients and vendors and will work to ensure…
Added 12 mins ago
Registered Practical Nurse - Crossroads Clinic
Women's College Hospital
Toronto, ON
…Nurse exist in the Crossroads Clinic reporting to the Clinic Manager. The successful candidate will provide care at the Crossroads Clinic at Women's College Hospital and within COSTI's…
Added 12 mins ago
LH
Registered Massage Therapist
Lifemark Health Group
Surrey, BC
- Internship
…Lifemark, your work makes a real difference - expanding access to care and creating lasting impact in the communities you…
Added 12 mins ago
CC
Manager of Pharmacy
Cornwall Community Hospital
Cornwall, ON
- Full-time
Added 12 mins ago
E
Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
…happy team is a productive one. We help our people grow, to care deeply about and be proud of what we…
Added 12 mins ago
LM
Major Account Manager – 3PL Vertical
Leavitt Machinery
Brampton, ON
- Full-time
Leavitt Machinery is looking for a motivated Major Account Manager - 3PL Vertical to join our team in Brampton, Ontario. As the Major Account Manager you will own the end-to-end lifecycle…
Added 13 mins ago
R
Senior Manager, Debit eCommerce
RBC
Toronto, ON
- Full-time
…advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is…
Added 13 mins ago
M
Senior Manager, Project Controls
Metrolinx
Toronto, ON
- Full-time
Our Capital Projects Group (CPG) workforce is made up of driven and dedicated professionals who care deeply about working together to deliver infrastructure and make a positive impact in…
Added 28 mins ago
TS
Residential Support Worker-Casual
The Salvation Army Canada and Bermuda Territory
Moncton, NB · Greenfield House
- Part-time
…full range of duties and responsibilities to the assistance, care and case management of residents including, intake, assessment, ongoing tracking, logging and essential communications to…
Added 28 mins ago
BC
Purchasing Administrator - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Support Purchasing Manager on daily administrative tasks
Added 28 mins ago
DP
Laundry Aide- Part Time
Dundurn Place Care Centre
Hamilton, ON
- Part-time
…their well-being directly impacts the lives of those in our…
Added 43 mins ago
A
Solution Architect
Aviso
Toronto, ON
- $150,000 to $168,000 CAD / year
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 43 mins ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 43 mins ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Fund Reporting and Administration, the Senior Analyst, Fund Reporting will participate in all financial and regulatory reporting of Northwest & Ethical Investments…
Added 43 mins ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 43 mins ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 43 mins ago
A
Total Rewards Manager
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Total Rewards Manager, to join the People & Culture team.
Added 43 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 43 mins ago
A
Senior DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the DevSecOps Manager, this role provides technical leadership, mentorship, and guidance to other Engineers while collaborating closely with teams across TSP to enhance the…
Added 43 mins ago
EI
Technical Product Manager - Medical Devices
Estuate, Inc.
Mississauga, ON
- Contract
…years experience in Technical Product Management in the health care service industry OR developing SaMD/Digital Health products OR analogous experience managing requirements of computer…
Added 43 mins ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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