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Added 7 mins ago
RO
Treasury Operations Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $75,000 CAD / year
- Full-time
Attention to detail and commitment with a high degree of accuracy, including consistent, timely and objective output
Added 7 mins ago
RO
Accounts Payable Specialist
Rubicon Organics™
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Attention to detail and commitment with a high degree of accuracy, including consistent, timely and objective output
Added 8 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…milliards de gallons par an vers environ 11 000 points de vente au détail sous la marque Sunoco et des marques partenaires, ainsi qu’à des détaillants indépendants et des clients…
Added 8 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 8 mins ago
LS
Business Operations Specialist - Permanent - 19575
LRO Staffing
Ottawa, ON
- Full-time
Our client is seeking an experienced Business Operations Specialist to join their team in Kanata. This is a unique opportunity for a highly organized, proactive, and business-minded…
Added 8 mins ago
RP
Junior Marketing Specialist
Roylo Partners
Vancouver, BC
- Full-time
…to bring plans to life. We're looking for a Junior Marketing Specialist in Vancouver, BC, to support our marketing activities and contribute to the development of campaigns, promotional…
Added 8 mins ago
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
Esprit indépendant doté de solides compétences organisationnelles et d’un grand souci du détail et de la précision.
Added 8 mins ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
…milliards de gallons par an vers environ 11 000 points de vente au détail sous la marque Sunoco et des marques partenaires, ainsi qu’à des détaillants indépendants et des clients…
Added 8 mins ago
NA
Mental Health Program Specialist (Temporary), Post Secondary Mental Health
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Mental Health Program Supervisor, the Mental Health Program Specialist plays an essential role in the day-to-day coordination and delivery of NAIT’s mental health and…
Added 8 mins ago
OH
IT Specialist
O’Dell HVAC Group
Ottawa, ON
- Full-time
We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology…
Added 8 mins ago
Simulation Specialist
Mohawk College
Hamilton, ON
Added 23 mins ago
K
Proposal Specialist
Kinetic
Richmond, BC
- Full-time
Kinetic Construction Ltd. has an opportunity within our Vancouver branch for Proposal Specialist to:
Added 23 mins ago
GP
Lifecycle Marketing Specialist
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…communications with a high level of accuracy and attention to…
Added 38 mins ago
JS
Safety Specialist (Contract)
JFE Shoji Power Canada Inc.
Burlington, ON
- $80,000 to $90,000 CAD / year
- Temporary
As a Safety Specialist at JFE, you will play a crucial role in ensuring the safety and well-being of our employees and maintaining a strong safety culture within our organization. Your…
Added 38 mins ago
S
Information Privacy Advisor
Sanya’k̓ula
Vancouver, BC
- Full-time
Use of investigative and analytical skills to research, analyze and interpret data and information from a variety of disparate sources, with attention to detail.
Added 38 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
Acting as the Canada GFC owned procedures specialist
Added 38 mins ago
BO
Global Financial Crimes Specialist
Bank of America
Toronto, ON
- Full-time
Acting as the Canada GFC owned procedures specialist
Added 38 mins ago
IS
Associate Materials Management Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Materials Management Specialist plays a key role in supporting shipbuilding operations by ensuring the timely movement, tracking, and management of materials. Working closely…
Added 38 mins ago
IS
Procurement Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
…advanced naval programs? We’re seeking an Intermediate Procurement Specialist to manage the full lifecycle of procurement activities for medium-to-high complexity packages, including…
Added 38 mins ago
BG
Project Controls Specialist
BTY Group
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Our Project Management team is looking for a Project Controls Specialist to join the team.
Added 38 mins ago
VH
Phyisican Assistant
Verismo Health
Waterloo, ON
- Full-time
Provide patients with clear instructions and help coordinate specialist appointments, diagnostic testing, and community services.
Added 39 mins ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The Senior Student Support Specialist is responsible for overseeing the coordination of all in-person and virtual service points, as well as the daily workflow and service delivery for the…
Added 39 mins ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- $5,027 to $5,413 CAD / month
- Full-time
The Senior Student Support Specialist is responsible for overseeing the coordination of all in-person and virtual service points, as well as the daily workflow and service delivery for the…
Added 39 mins ago
UO
Senior Student Support Specialist
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
The Senior Student Support Specialist is responsible for overseeing the coordination of all in-person and virtual service points, as well as the daily workflow and service delivery for the…
Added 52 mins ago
TU
Senior Student Support Specialist
The University of British Columbia
Vancouver, BC
- Full-time
The Senior Student Support Specialist is responsible for overseeing the coordination of all in-person and virtual service points, as well as the daily workflow and service delivery for the…

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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