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Added 12 mins ago
IS
Maintenance Planning Specialist
Irving Shipbuilding
Halifax, NS
- Full-time
We are seeking a Maintenance Planning Specialist to develop and maintain maintenance job plans that support the safe, efficient, and reliable operation of critical equipment and assets.…
Added 12 mins ago
CL
Distribution Digital Support Specialist (Bilingual 12 month contract)
Canada Life
London, ON
- Full-time
Use and maintain appropriate procedures and documentation
Added 12 mins ago
RP
Marketing Specialist
Roylo Partners
Toronto, ON
- Full-time
Maintain communication records, contact lists and shared documentation.
Added 13 mins ago
E
Lifecycle Marketing Specialist
ecobee
Toronto, ON
- Full-time
Campaign operations: Maintain campaign calendars, documentation, naming conventions, templates, and processes that support efficient and accurate delivery
Added 13 mins ago
N(
Mental Health Program Specialist (Temporary), Post Secondary Mental Health
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Mental Health Program Supervisor, the Mental Health Program Specialist plays an essential role in the day-to-day coordination and delivery of NAIT’s mental health and…
Added 13 mins ago
CI
Shipping and Receiving Clerk
CpK Interior Products Inc.
Windsor, ON
- $40,000 to $60,000 CAD / year
- Full-time
Ensure accurate and timely transfer of necessary shipment documentation to truck drivers and customers.
Added 13 mins ago
RP
Marketing Specialist
Roylo Partners
Toronto, ON
- Full-time
…ways to communicate with them. We're looking for a Marketing Specialist in Toronto to support the planning, coordination and delivery of marketing activities that help strengthen brand…
Added 13 mins ago
MT
Track/OCS Lead
Mosaic Transit Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…matters with the Owner, Operator, contractors, suppliers, and specialist…
Added 13 mins ago
VB
Specialist, Data Developer (Microsoft)
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Specialist, Data Developer (Microsoft) to join our Data Platforms & Foundation team within Information Technology (IT), based in Toronto, ON.
Added 13 mins ago
A
Asset Integrity Specialist (Pressure Equipment)
Airswift
Calgary, AB
- Contract
Asset Integrity Specialist (Pressure Equipment & Tanks)
Added 13 mins ago
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Integration Specialist
WorkSafeBC
Richmond, BC
- Full-time
Want to use your expertise to connect to an IT career with a difference? As an Integration Specialist within our organization, you’ll do just that. Using leading-edge technology, you’ll…
Added 13 mins ago
UO
Analyst, Finance Services
University of Calgary
Calgary, AB
- Full-time
This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 3.
Added 13 mins ago
TG
Payroll Specialist
Trench Group GmbH
Pickering, ON · Toronto, ON
- $65,000 to $85,000 CAD / year
Reconcile payroll to the general ledger, maintain accurate employee records, and keep documentation ready for audits.
Added 13 mins ago
H
Planificateur·trice logistique – Projets HVDC/ Logistics Planner – HVDC Projects
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Préparer et réviser la documentation d’expédition et des fournisseurs
Added 28 mins ago
R
Stage - Hiver 2027 - Spécialiste en ingénierie du support technique aux ateliers MRO / Internship - Winter 2027 - Specialist, MRO Engineering Overhaul Support Services
RTX
Longueuil, QC
- Full-time
Job Title: Internship - Winter 2027 - Specialist, MRO Engineering Overhaul Support Services
Added 28 mins ago
IT Specialist / Spécialiste en informatique
Citylogix
Montreal, QC
Reporting to the IT Manager, the IT Specialist plays a critical role in maintaining and optimizing our internal technology environment. This role ensures the reliability, security, and…
Added 42 mins ago
PC
Job Coach - Retention Specialist
Pinecrest-Queensway Community Health Centre
Ottawa, ON
- $32.46 to $38.19 CAD / hour
- Full-time
The Job Coach-Retention Specialist is responsible for delivering employment services geared to the needs of specific target groups. This position is responsible for working with job seekers…
Added 42 mins ago
DD
Sales Specialist
Donnelly Developments Inc
AB · Edmonton, AB
- Full-time
Added 42 mins ago
PC
Employment Specialist (Bilingual)
Pinecrest-Queensway Community Health Centre
Ottawa, ON
- $32.46 to $38.19 CAD / hour
- Full-time
The Employment Specialist is responsible for delivering employment services geared to the needs of specific target groups. This position is responsible for working one-on-one with clients…
Added 42 mins ago
CK
Laser Technician & Skincare Specialist/Technicien·ne laser et spécialiste en soins de la peau
Clinique K
Westmount, QC
- Full-time
Added 43 mins ago
SF
Technical Sales & Vehicle Solutions Specialist
Sterling Fleet Outfitters
Surrey, BC
- $68,000 to $80,000 CAD / year
- Full-time
As a Technical Sales & Vehicle Solutions Specialist, you'll work directly with customers to design practical vehicle solutions that help them operate more efficiently.
Added 43 mins ago
TM
Pastor, Greenwood Court
Tri-County Mennonite Homes
Stratford, ON
- $25.64 to $29.74 CAD / hour
- Part-time
The Pastor is a “spiritual health specialist” who promotes person-centered healthcare by attending to human spirituality as a social determinant of health. As such, the candidate’s…
Added 43 mins ago
AG
Directeur de compte média
Adelphi Group
Montreal, QC
- Full-time
S’assurer que tous les plans médias répondent aux objectifs du client grâce à une documentation complète, et qu’ils respectent les valeurs et la philosophie de l’agence.
Added 58 mins ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
…assigned on a project basis. This position leads scrum meetings, documentation and code reviews using their technical experience, knowledge of software lifecycle and development models, and…
Added 58 mins ago
TM
Risk and Investigations Specialist
Toronto Metropolitan University
Toronto, ON
- Temporary
The Risk and Investigations Specialist will provide analytical support to the Risk Management and Investigations unit by conducting violence and threat risk assessments and conducting…

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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