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Added 12 mins ago
NP
Pharmacy Manager
Northway Pharmacy
Winnipeg, MB
- Full-time
As a Pharmacy Manager you will be responsible for:
Added 12 mins ago
IC
Digital Marketing Specialist
i24 Call Management Solutions
Montreal, QC
- Part-time
…ranging from self-employed professionals to national multi-location organizations. The company provides customized business solutions, including call handling, web-form email management,…
Added 12 mins ago
CC
Gestionnaire logistique et opérations
Cerco Cable Canada
Dorval, QC
- Full-time
Reporting to the Vice-President, Operations and Supply Chain, the Logistics and Operations Manager plays a key role in managing the flow of goods at Cerco Cable, from purchasing to…
Added 12 mins ago
IS
AI/ML Lead (Sagemaker)
Iris Software Inc.
Toronto, ON
- Contract
Work location: Toronto, ON / Halifax / Jersey City, NJ / Chicago, IL (Hybrid Onsite – 2 to 3 days a week office) – (any work location is fine)
Added 12 mins ago
VT
Installation Manager
Valiant TMS
Windsor, ON
- Full-time
…solutions, is seeking an experienced and driven Installation Manager to lead the successful installation, commissioning, and handover of complex automation projects. If you excel at…
Added 12 mins ago
T
Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Reporting to the Recruiting Manager and Lead, the Volume Hiring Recruiter is responsible for owning the full-cycle recruitment process for our CORE team. You will act as a strategic partner…
Added 12 mins ago
Registered Nurse - Operating Room
Southlake Health Community
Newmarket, ON · Southlake Health
Job Category: NursingHospital Location: Newmarket ONJob Type: Permanent, CasualNumber of Positions: 1Union: ONA RNMinimum - Maximum Hourly Rate: $41.15 - $58.98
Added 12 mins ago
TC
Operations Manager - Church Planting
The Christian Reformed Church in North America
Remote, Canada
- Full-time
- Remote
The Operations Manager oversees the daily management of the Church Planting Core Initiative, ensuring effective workflows, processes, and financial systems are in place. This role…
Added 12 mins ago
Senior Program Manager - Corus FM Radio
Corus Entertainment
Toronto, ON
Corus Radio has an exciting opportunity for a Senior Program Manager to support the function of Radio Programming in Toronto & Eastern Ontario.
Added 12 mins ago
Senior Digital Broadcast Journalist - Global National News
Corus Entertainment
Toronto, ON
Location: Toronto, ON - Barber Greene (On-site)
Added 12 mins ago
Load Master
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Manager, Cargo Operations, the Cargo Loadmaster is primarily responsible for preparing and allocating freight on Company flights. Focusing on the Service level agreement to…
Added 12 mins ago
Cargo Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Reporting to the Manager, Cargo Operations, the Cargo Agent is responsible to receive, verify and inspect freight shipments from the general public and corporate customers. Prepare required…
Added 12 mins ago
Barrie & Simcoe County- Sales Representative
Human Resources
Barrie, ON
Reporting to the Regional Sales Manager, the New Business Development/Sales Representative works to develop and maintain business relationships with institutions, commercial, and industrial…
Added 12 mins ago
London - Business Development/Sales Representative
Human Resources
London, ON
Reporting to the Regional Sales Manager, the Business Development/Sales Representative works to develop and maintain business relationships with institutions, commercial, and industrial…
Added 12 mins ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Prior experience working with a Fleet Manager system, such as PeopleNet
Added 12 mins ago
JC
Store Manager
JYSK Canada
Prince George, BC
- $57,000 to $62,000 CAD / year
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 12 mins ago
E
Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
…tasks. This is an individual contributor role reporting into the Manager, Operational Shared…
Added 13 mins ago
Project Manager, Market Strategy & Understanding
Ipsos
Toronto, ON
As a Project Manager, you will be a key member of a team of dynamic and passionate professionals. The role will assist with functional and technical knowledge and help with the deployment…
Added 13 mins ago
UO
Finance Service Partner
University of Alberta
Edmonton, AB
- Full-time
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.
Added 13 mins ago
NY
Operations Manager
Nir Yu
Saskatoon, SK
- Full-time
The Operations Manager coordinates all aspects of site operations including but not limited to; sales, production, purchasing, customer service and managing a team. The Operations Manager…
Added 28 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Richmond, BC
- Full-time
Handle the merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
Added 28 mins ago
TS
Residential Support Worker-Casual
The Salvation Army Canada and Bermuda Territory
Moncton, NB · Greenfield House
- Part-time
Responsible to: Residential Services Manager, Greenfield House.
Added 28 mins ago
BS
Graphiste/Graphic Designer
Browns Shoes
Montreal, QC
- Full-time
Added 28 mins ago
B
Sales Associate TPS
BMO
Montreal, QC · DEMA
- Full-time
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles…
Added 28 mins ago
BG
Foreman Service
Brandt Group of Companies
Nisku, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Foreman for our Truck and Trailer location.

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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