Find work in Canada.

627,139 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
AC
Stakeholder Engagement Specialist
Alberta Construction Safety Association
AB · Edmonton, AB
- $86,000 CAD / year
- Full-time
The Alberta Construction Safety Association (ACSA) is seeking an experienced Stakeholder Engagement Specialist to design, deliver and evaluate stakeholder engagement and consultation…
Added 4 mins ago
MD
Auditor - Revenue Tax Specialist
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Auditor, Revenue Tax Specialist
Added 4 mins ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
The Technical Specialist, Project Management, provides project management services to support the delivery of routine to moderately complex infrastructure and environmental projects. The…
Added 4 mins ago
EC
Manager, Security, Emergency + Risk Management
Emily Carr University of Art and Design
Vancouver, BC
- $94,443 to $125,924 CAD / year
- Full-time
…improvement of emergency training and preparedness exercises; manages program documentation and regulatory compliance; and provides operational leadership across inspections, incident…
Added 5 mins ago
GD
Specialist, Benefits (USA)
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
As our first Group Benefits Specialist in the U.S., you will be the go-to expert on benefits for our American team. Reporting to our Group Benefits Manager, you’ll own the day-to-day…
Added 19 mins ago
KE
Content Specialist
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $65,000 to $70,000 CAD / year
- Full-time
…mandate and of how we work every day. We are hiring a Content Specialist to write and manage content for our businesses across social media, brochures, print and digital ads, case studies,…
Added 19 mins ago
KE
Creative Designer and Video Editor
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $55,000 to $60,000 CAD / year
- Full-time
Turn the Content Specialist's copy into finished art, working together from brief to final approval.
Added 19 mins ago
BD
CRM & Lifecycle Marketing Specialist
Book Depot Inc.
St. Catharines, ON
- Full-time
The CRM & Lifecycle Marketing Specialist is a hands-on role responsible for operationalizing customer lifecycle, retention, and loyalty strategies through segmentation, automated journeys,…
Added 19 mins ago
TS
Maintenance Specialist
The Salvation Army in Canada
Newmarket, ON
- Full-time
Reporting to the Second Stage & Home Now Property Manager, the Maintenance Specialist supports York Housing & Support Services (YHSS) community housing programs by collaboratively…
Added 19 mins ago
T
Business Information Management Specialist-1
TD
Toronto, ON
- Full-time
…Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) program to ensure that all TDBG businesses remain compliant with AML/ATF regulatory expectations in all jurisdictions where…
Added 19 mins ago
T
Business Information Management Specialist-2
TD
Toronto, ON
- Full-time
…Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) program to ensure that all TDBG businesses remain compliant with AML/ATF regulatory expectations in all jurisdictions where…
Added 20 mins ago
BU
Partnership Development Manager
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Familiarity with research partnership agreement and institutional approval processes, including recognizing matters requiring specialist review or escalation;
Added 20 mins ago
B
Senior Manager, Insurance Finance
BMO
Toronto, ON · YNG
- Full-time
…regulatory requirements. Works across BMO to deliver accounting program / process results aligned with overall group goals. Reviews and/or personally delivers some accounting services and…
Added 34 mins ago
TI
Vehicle Data Specialist
Trader Interactive
Toronto, ON
- Full-time
…1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime…
Added 49 mins ago
MD
Grants Specialist - Grants Specialist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 49 mins ago
P
BAS Graphics Designer – Building Automation / EBO (GDBA005)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Client is seeking a BAS / Graphics Designer – Building Automation / EBO to support a large Building Automation System modernization and migration program.
Added 49 mins ago
C
Product Support Specialist
CanDeal
Toronto, ON
- Full-time
Reporting to the Manager, Client Services and Operations, the Product Support Specialist provides institutional client and dealer support by understanding what is important to marketplace…
Added 49 mins ago
HE
Planificateur·trice logistique – Projets HVDC/ Logistics Planner – HVDC Projects
Hitachi Energy
Montreal, QC
- Full-time
…systems around the globe. Working closely with the HVDC Logistics Specialist, you will contribute to logistics strategy, route planning,…
Added 1 hour ago
Sr. Specialist, Mechanical Engineer (L4) - CAE
L3Harris Technologies
ON · Waterdown, ON
Meets the requirements of the Controlled Goods Registration Program and is eligible for a Canadian government security clearance
Added 1 hour ago
CH
Mental Health Direct Support Specialist - Surrey
CBI Home Health
Surrey, BC
- Part-time
Employee Perks and Discount Programs through our partnership with Perkopolis. Employee and Family Assistance Program.
Added 1 hour ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Promotes sales through encouraging customers to participate in the PC Optimum program
Added 1 hour ago
IC
Digital Marketing Specialist
i24 Call Management Solutions
Montreal, QC
- Part-time
We are seeking an experienced and results-driven Digital Marketing Specialist to join our team on a part-time basis (3 days per week, in office). The ideal candidate will have a strong…
Added 1 hour ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

Apply About employer

More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

Report this job