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Added 2 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
ON · Mississauga, Ont., ON
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 2 mins ago
Bilingual Customer Service Representative
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Dentsply Sirona Customer Service Team is looking for an experienced and talented Bilingual Customer Service Representative to join our team. The Bilingual Customer Service Specialist…
Added 2 mins ago
KA
Client Engagement Specialist
Kaizen Automotive Group
Calgary, AB
- Full-time
1-3 years of experience in customer service, sales support, lead management, or appointment setting.
Added 2 mins ago
FB
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Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 2 mins ago
FB
Meat Department Manager
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- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
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The Salvation Army in Canada
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i24 Call Management Solutions is a Canadian company specializing in call management and customer service for clients across Canada, ranging from self-employed professionals to national…
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Telco Analyst
The Salvation Army in Canada
Toronto, ON
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…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 17 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 17 mins ago
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Added 17 mins ago
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Toronto, ON · TPCA Toronto
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Added 17 mins ago
E
Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
Job Role: Operational Service Specialist, FTC
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ABOUT CATULPA COMMUNITY SUPPORT SERVICES/WHO ARE WE?
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Senior Systems Engineer
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- Full-time
…teams to deliver reliable, secure, scalable infrastructure in support of illumin's global…
Added 47 mins ago
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Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 47 mins ago
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Added 1 hour ago
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As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…
Added 1 hour ago
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…comfortable implementing reusable platform capabilities that can support deployment across multiple environments, including Azure Kubernetes Service (AKS), Red Hat OpenShift, and other…
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As a Kafka Support Specialist, you will join the Enterprise Event Streaming team responsible for supporting, monitoring, and maintaining high-throughput, mission-critical streaming…
Added 1 hour ago
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DC Associate Driver - Inbound 1st Shift (Tier 1)
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- Full-time
As a DC Associate order picker Driver, you will support the team in delivering efficient and smooth service with excellent garment care to our customers, following our best practice and…

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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