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Added 13 mins ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Telephony Specialist is responsible for the design, implementation, administration, support, and continuous improvement of enterprise telecommunications and internet services across the…
Added 13 mins ago
IC
E-Commerce Operations Specialist
IHL Canada
Vaughan, ON
- Full-time
The E-commerce Operations Specialist supports the day-to-day operation of IHL’s online store. This senior, hands-on role focuses on Shopify product setup, catalogue and collection…
Added 13 mins ago
IC
Digital Marketing Specialist
i24 Call Management Solutions
Montreal, QC
- Part-time
We are seeking an experienced and results-driven Digital Marketing Specialist to join our team on a part-time basis (3 days per week, in office). The ideal candidate will have a strong…
Added 13 mins ago
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Risk Governance Specialist
TekWissen ®
Montreal, QC
- $44.24 to $63.11 CAD / hour
- Contract
The Model Risk Governance Specialist is Responsible for the Following Activities:
Added 13 mins ago
TS
Telco Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
The Telephony Specialist is responsible for the design, implementation, administration, support, and continuous improvement of enterprise telecommunications and internet services across the…
Added 13 mins ago
FB
Deli/Cheese Department Manager
Farm Boy Inc.
Whitby, ON
- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 13 mins ago
CO
Mediation Specialist I
City of Dayton Department of Water
Ottawa, ON
- Full-time
Mediation Specialist I's supervise mediations, including Saturday and weekday evenings.
Added 13 mins ago
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Recruitment Specialist I
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Added 13 mins ago
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OT Security Sales Specialist
Accenture
Toronto, ON
- Full-time
Added 13 mins ago
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Therapeutic Area Specialist, Fertility, Quebec
EMD Serono, Inc.
Mississauga, ON
- Full-time
In your role as a Therapeutic Area Specialist, Fertility, you will be responsible for achieving sales targets through patient-centric engagement with healthcare professionals and internal…
Added 13 mins ago
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People Services Specialist
New Flyer
Winnipeg, MB
- Full-time
The People Services Specialist is a key member of the People & Culture team, providing HR operational support across the organization. This role supports recruitment and selection, employee…
Added 13 mins ago
MI
ETL Specialist
Maarut Inc
Toronto, ON
- Contract
Added 13 mins ago
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Contract Management Specialist
Confidential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Contracts Management Specialist to support the review, negotiation, administration, and ongoing management of construction contracts.
Added 13 mins ago
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Sanitation Technician
Curaleaf International
Brampton, ON
- Full-time
…an environment where quality comes first. From maintaining specialist equipment and controlled production areas to ensuring meticulous cleaning records, your attention to detail will…
Added 13 mins ago
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Operational Service Specialist
EZRA
Toronto, ON
- $53,000 to $56,000 CAD / year
- Contract
Job Role: Operational Service Specialist, FTC
Added 13 mins ago
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Safety Specialist (Contract)
JFE Shoji Power Canada Inc.
Burlington, ON
- $80,000 to $90,000 CAD / year
- Temporary
As a Safety Specialist at JFE, you will play a crucial role in ensuring the safety and well-being of our employees and maintaining a strong safety culture within our organization. Your…
Added 28 mins ago
IT Help Desk Specialist Winter Co-Op
Catulpa Community Support Services
Barrie, ON
Added 28 mins ago
BP
Fire Protection Specialist (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
Added 28 mins ago
Director, People & Culture
Real Estate Council of Ontario
Toronto, ON
…change, ensures disciplined execution through the HR team and specialist partners, and may support the Board and Board committees on people and governance matters as…
Added 43 mins ago
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Compliance Risk Investigations Specialist
Conexus Credit Union
Regina, SK
- Full-time
Added 43 mins ago
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RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 43 mins ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 43 mins ago
I
Senior Systems Engineer
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 43 mins ago
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Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 43 mins ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Abbotsford, BC

EZRA

Operational Service Specialist

Toronto, ON, Canada

$53,000 to $56,000 CAD / year · Contract

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Job details

Pay: $53,000 to $56,000 CAD / year
Job type: Contract
Apply by: Dec 9, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

Manage end-to-end registration and program launches, process orders, forecast revenue, and coordinate with Customer Success, Billing, and technical teams to ensure accurate and timely operations. Maintain process documentation and shared inboxes, resolve workflow blockers, support data hygiene and system testing, and assist with client and participant communications.

Requirements

Applicants should have at least three years of back-office or administrative experience, strong attention to detail, and experience with technical systems and financial processes such as purchase orders and payment methods. They should be able to follow and document processes, collaborate across global teams, and improve workflows while balancing operational and client needs.

Skills

Registration Management
Back-Office Operations
Financial Processing
Revenue Forecasting
Purchase Order Management
Cross-Functional Collaboration
Process Documentation
Inbox Management
Data Hygiene
Client Communication
Attention To Detail
Technical Systems
Continuous Improvement
User Acceptance Testing
Workflow Management

Benefits

Personal And Professional Coaching
Coaching For Friends And Family
Charity Days
Learning Budget
Weekly Wellbeing Hour
Regional Benefits
Inclusive And Collaborative Workplace

Visa sponsorship

Not detected in the job text

Keywords

Open Enrolment
Registration Management
Program Launch Management
Operational Excellence
Shared Services
Back-Office Processes
Customer Experience
Order Processing
Revenue Forecasting
Financial Processing
Purchase Orders
Billing
Credit Card Invoicing
Service Quotes
Confluence
Customer Success
Workflow Management
Process Documentation
Shared Inbox Management
Data Hygiene
User Acceptance Testing
Helpdesk Tickets
Client Portals
Participant Engagement
End Of Program Reporting
Return On Investment

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