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Added 11 mins ago
JC
Fire Service Associate Project Manager
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Added 26 mins ago
P
Full-Cycle Marketing Recruiter (Agency | Remote)
ProperExpression
Remote, Canada
- Full-time
- Remote
Our team spans several continents, and most of our clients are US based. We require C1/C2 English fluency and at least 6 hours a day of overlap with US East Coast business hours.
Added 26 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 26 mins ago
H
Manager Population Health
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…your application history and talent profile being shared with Human Resources and the applicable hiring…
Added 26 mins ago
Senior HR Business Partner, Pacific Link - Edmonton - Referral Eligible
Trans Mountain
Edmonton, AB
Post-secondary education in Human Resources, Business Administration, Social Sciences, or related discipline.
Added 26 mins ago
E
Operational Service Specialist - EZRA
Ezra
Toronto, ON
- $53,000 to $56,000 CAD / year
…enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true…
Added 26 mins ago
BS
People Services Generalist
Blackline Safety
Calgary, AB
- Volunteer
Bachelor's degree in Human Resources, Business Administration, or a related field, or a combination of a diploma and relevant experience
Added 26 mins ago
HR
Technical Recruitment Consultant
Hughes Recruitment & Strategy Collective
Saskatoon, SK
- Full-time
…solutions, HR consulting, employer branding, marketing, and business strategy. We partner with organizations across Saskatchewan and beyond to solve complex people challenges and build…
Added 26 mins ago
H
Human Resources Business Partner
Hays
Ottawa, ON
- $80,000 to $95,000 CAD / year
- Full-time
We are partnering with a well-established professional services organization in Ottawa to recruit an experienced Human Resources Business Partner.
Added 41 mins ago
R
VP, People
Rewind
Remote, Canada
- Full-time
- Remote
The Vice President, People, leads the design and execution of people strategies and systems that scale with the business. This role ensures our people practices, leadership capabilities,…
Added 41 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
…and evidence-based adult learning. This leader will translate business and talent priorities into inclusive, engaging, scalable learning experiences that build skills and change…
Added 41 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Toronto, ON
- Full-time
…and evidence-based adult learning. This leader will translate business and talent priorities into inclusive, engaging, scalable learning experiences that build skills and change…
Added 41 mins ago
A
Senior Manager, Content Production, Learning Solutions
Autodesk
Montreal, QC
- Full-time
…and evidence-based adult learning. This leader will translate business and talent priorities into inclusive, engaging, scalable learning experiences that build skills and change…
Added 41 mins ago
BA
Manager, Payment Operations
Borderless AI
Toronto, ON
- Full-time
…and serve as the go-to owner for operational needs across the business - from workflow strategy to data tracking and process documentation. This role is a great fit for someone who thrives…
Added 41 mins ago
YC
Customer Service Representative
Yamaha Corporation
Toronto, ON
- Full-time
…You may also be required to submit adequate documentation to Human Resources to support your request for…
Added 56 mins ago
Technical Account Manager Prin
Dayforce
Canada
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa…
Added 56 mins ago
A
Deal Desk Analyst
ADP
Mississauga, ON
- Full-time
…Center of Excellence in Mississauga, ON. In this role, you will partner closely with Sales to support deal execution, enhance operational efficiency, and contribute to client success. We're…
Added 56 mins ago
ML
Finance Director, Poultry Operations
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Lead and develop a team of Finance Business Partner Managers, ensuring consistent, high-quality financial support and strong alignment with operational priorities.
Added 57 mins ago
JW
Associate Shopper Marketing Manager
Jamieson Wellness Inc.
Toronto, ON
- $62,900 to $94,300 CAD / year
- Full-time
Support marketing integration in the business planning process that effectively brings the brands to life in the retail environment, converting more shoppers to our brands.
Added 57 mins ago
PB
Senior Internal Auditor
Pacific Blue Cross
Burnaby, BC
- $80,000 to $115,000 CAD / year
- Full-time
…independently manage audits, build strong relationships with business and IT stakeholders, and deliver practical, risk-focused recommendations. Your ability to think critically, communicate…
Added 1 hour ago
M
Solution Architect, Technology Transformation
Manulife
Toronto, ON
- Full-time
Partner with product owners, business analysts, engineers, and technology leaders to translate business needs into clear technical solutions and architecture designs.
Added 1 hour ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Added 1 hour ago
HI
Staff Accountant
HUB International
Windsor, ON · Oakville, ON · Woodbridge, ON
- Full-time
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Added 1 hour ago
AF
Program Specialist, Charitable Lotteries
Ascend FS
Toronto, ON
- Contract
…lottery programs. You will also play a key role in supporting partner success by acting as a direct point of contact for charitable organizations, helping them maximize their fundraising…
Added 1 hour ago
BA
Customer Success Manager
Borderless AI
Toronto, ON
- Full-time
Adopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customers

Ezra

Operational Service Specialist - EZRA

Toronto, ON, Canada

$53,000 to $56,000 CAD / year

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Job details

Pay: $53,000 to $56,000 CAD / year
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Role: Operational Service Specialist

Location: Toronto - Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

Compensation: $53,000-$56,000 CAD annually

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing. This role coordinates cross-functionally with billing, customer success, and technical teams to maintain operational efficiency and data accuracy.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is essential for this position.

Skills

Back-office operations
Administrative support
Registration management
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Financial processing
Purchase order management
Customer service
SLA monitoring
Technical system proficiency
Attention to detail
Workflow optimization

Benefits

Coaching for personal and professional growth
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
UAT
Data Hygiene
Customer Success
Admin System
PSA System
Back Office
Administrative
Coaching
Workflow Management
Registration Management
Financial Processing

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