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Added 10 mins ago
JC
Fire Service Associate Project Manager
Johnson Controls
Hamilton, ON · CAN ON Hamilton
- Full-time
Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
Added 10 mins ago
OA
Lot Associate - Porsche Centre Richmond
OpenRoad Auto Group
Richmond, BC
- Part-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 10 mins ago
Intern, Stress Testing, Risk Management
EQ Bank | Canada's Challenger Bank
Toronto, ON
Proactively identifies and resolves issues, escalating matters promptly to manager as needed.
Added 10 mins ago
Caseworker [Housing First] - #2026098
John Howard Society Of Saskatchewan
Regina, SK
Under the supervision of the Program Manager, or designate, the Caseworker will assist in case management, service delivery, supervision of participants, and the household operations.
Added 10 mins ago
WP
Social Worker Part-Time Permanent
Wellington Park Care Centre
Burlington, ON
- Part-time
At Wellington Park Care Centre we are passionate about ‘Making Every Moment Matter.” We are seeking a candidate that shares our values - a person who has a passion for making a difference,…
Added 10 mins ago
FF
Sr Manager, Soft Goods Product
Fox Factory
Burnaby, BC · CA BC, Burnaby
- Full-time
Added 26 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 26 mins ago
H
Social Worker Degree Senior
HealthCareersInSask.ca
Regina, SK
- Part-time
…clinician who may provide supervision and coaching within acute care in the Women's and Children's Team, reporting directly to a Women's and Children's Team Manager. The position requires…
Added 26 mins ago
H
Manager Primary Health Care
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Primary Health Care is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province's healthcare goals. Reporting to the…
Added 26 mins ago
H
Manager Population Health
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Population Health, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 26 mins ago
LC
Produce Department Manager Full Time Day
Loblaw Companies Limited
Regina, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 26 mins ago
V
Financial Services Representative (BCGEU) - Burnaby Heights
Vancity
Burnaby, BC
- Part-time
This is a Part-time, Permanent role based at our Burnaby Heights Community Branch (Branch 06) and will report directly to the Assistant Branch Manager.
Added 26 mins ago
Senior HR Business Partner, Pacific Link - Edmonton - Referral Eligible
Trans Mountain
Edmonton, AB
Added 26 mins ago
LC
Viande Assistant Gérant/Superviseur temps plein jour
Loblaw Companies Limited
Levis, QC
- Full-time
…demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We…
Added 26 mins ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $85,000 to $95,000 CAD / year
- Temporary
- Remote
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 26 mins ago
E
Operational Service Specialist - EZRA
Ezra
Toronto, ON
- $53,000 to $56,000 CAD / year
…happy team is a productive one. We help our people grow, to care deeply about and be proud of what we…
Added 26 mins ago
PP
Project Coordinator
Premier Project Consultants Ltd.
Kitchener, ON
- $65,000 to $85,000 CAD / year
Working closely with the Project Manager and Site Superintendent, the Site Coordinator ensures that project information is accurate, up to date, and effectively communicated to support…
Added 26 mins ago
CW
Physician Liaison
Calgary West Central Primary Care Network
Remote, Canada
- Full-time
- Remote
Experience as an account manager or customer service representative, ideally in a health care organization.
Added 26 mins ago
Patient Registration Clerk (bilingual) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 26 mins ago
B
Sr. Pharmacy Operations
Brunel
Hamilton, ON
- Full-time
…patients, and partners to deliver innovative, patient-centered care…
Added 41 mins ago
SA
Manager, Information Systems & Technology-Biomedical Technology
Schroeder Ambulatory Centre
Richmond Hill, ON
- Full-time
The Manager, Information Systems & Technology/Biomedical Technology oversees the planning, implementation, operation, maintenance, and security of the clinical information and biomedical…
Added 41 mins ago
RE
Person Centered Support Worker
Ranch Ehrlo Society
Regina, SK
- Part-time
…and/or adults experience. The PCSW provides individualized care and support to individuals with complex needs, affirming behavioral support needs, developmental disabilities, mental health…
Added 41 mins ago
GT
Coordinator, Utilities Plumbing
Greater Toronto Airports Authority
Toronto, ON
- Full-time
…hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation…
Added 41 mins ago
TC
Life Enrichment Staff
The Corporation of the County of Lambton
Petrolia, ON
- Part-time
…medical services, provincial offences court, three long-term care homes, 25 library branches, three museums, an art gallery, archives, public works, public health services, social services,…
Added 41 mins ago
L
User Experience (UX) Designer
LawDepot
Remote, Canada
- Full-time
- Remote
Partner with the Design Manager and Product Owners to execute project plans, incorporate feedback, and deliver high-quality work

Ezra

Operational Service Specialist - EZRA

Toronto, ON, Canada

$53,000 to $56,000 CAD / year

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Job details

Pay: $53,000 to $56,000 CAD / year
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Role: Operational Service Specialist

Location: Toronto - Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

Compensation: $53,000-$56,000 CAD annually

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing. This role coordinates cross-functionally with billing, customer success, and technical teams to maintain operational efficiency and data accuracy.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is essential for this position.

Skills

Back-office operations
Administrative support
Registration management
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Financial processing
Purchase order management
Customer service
SLA monitoring
Technical system proficiency
Attention to detail
Workflow optimization

Benefits

Coaching for personal and professional growth
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
UAT
Data Hygiene
Customer Success
Admin System
PSA System
Back Office
Administrative
Coaching
Workflow Management
Registration Management
Financial Processing

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