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Added 14 mins ago
Co-op/Intern Computer Science or Engineering Student - Data & Software Specialist (May 2027)
Spartan Controls Ltd.
Edmonton, AB · Calgary, AB
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added 14 mins ago
Estate and Trust Associate, ScotiaTrust - Montreal (12 months contract)
Scotiabank
Montreal, QC
As a Regional Estate & Trust Administrator, you will provide Estate & Trust Consultants (ETCs) with the support they require to drive new business and advisor engagement within their…
Added 14 mins ago
S
ES-U26-59 Employer Engagement Specialist, Integrated Employment Service
Springboard
Remote, Canada
- Full-time
- Remote
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 14 mins ago
E
Operational Service Specialist - EZRA
Ezra
Toronto, ON
- $53,000 to $56,000 CAD / year
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 29 mins ago
R
Client Advisor
RBC
Vancouver, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 29 mins ago
R
Client Advisor
RBC
Pincher Creek, AB
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 29 mins ago
LH
Clinic Director
Lifemark Health Group
West Kelowna, BC
- $50 to $60 CAD / hour
- Full-time
Monitor client progress, ensure quality assurance, and support positive clinical outcomes.
Added 30 mins ago
S
ES-U26-59 Employer Engagement Specialist, Integrated Employment Service
Springboard
Toronto, ON · Scarborough, ON
- Full-time
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 30 mins ago
J
Junior Systems Administrator / Operations Support Specialist
Joblinxsapp
Toronto, ON
- Full-time
We are seeking a motivated and technically capable Junior Systems Administrator / Operations Support Specialist to provide day-to-day systems administration, IT infrastructure support, and…
Added 44 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel soir Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 44 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…is to act as a key liaison between the Student Services and Support business units and the Marketing and Communications teams, ensuring that the business units’ communication efforts are…
Added 44 mins ago
GR
Technical Support Specialist
G&A Robot
Burnaby, BC
- Full-time
G&A Robot is looking for a detail-oriented Technical Support Specialist to join our team. This is a full-time, on-site role based in Burnaby. You will learn and become familiar with our…
Added 44 mins ago
KC
Medical Secretary, Weller Clinic
Kingston Community Health Centres
Kingston, ON
- Contract
Books, cancels, makes reminder calls and re-schedules client appointments, as required, including prescription renewals, specialist referrals, and diagnostic procedures;
Added 44 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Owen Sound, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 44 mins ago
YO
Community Liaison Specialist - Project with Refugee 613
YMCA of Three Rivers
Cambridge, ON
- $55,000 CAD / year
- Contract
The Community Liaison Specialist plays a key role in a pilot project aimed at increasing awareness of and access to IRCC-funded settlement services among privately sponsored refugees…
Added 59 mins ago
B
Mortgage Specialist
BMO
Calgary, AB
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
AF
Program Specialist, Charitable Lotteries
Ascend FS
Toronto, ON
- Contract
You’ll thrive here if you like owning the details and moving fast. As a Program Specialist, your first priority will be ensuring the seamless execution and operations of our multi-charity…
Added 1 hour ago
V
Technical Support Specialist
Versapay
Canada
- Full-time
As a Technical Support Specialist at Versapay, you are the technical bridge between customers and our product/engineering teams. You will resolve escalated, complex technical issues, often…
Added 1 hour ago
C
Client Engagement Associate [Hourly]
CIBC
Bridgenorth, ON
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
B
Mortgage Specialist
BMO
Moncton, NB
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
A
Spécialiste des pièces - Activités de maintenance / Material Maintenance Specialist
Airbus
Montreal, QC · Mirabel, QC
- Full-time
…activités de maintenance pour rejoindre notre équipe Opérations en Service basée à Mirabel (Québec, Canada), où vous contribuerez au suivi des pièces requises afin de compléter l'ensemble…
Added 1 hour ago
G
Senior Client Solutions Manager & Broker Placement Specialist
Gallagher
Burnaby, BC
- Full-time
We are currently looking for an Senior Client Solutions Manager & Broker Placement Specialist to join our team in our Burnaby office. You will collaborate with Account…
Added 1 hour ago
GT
Coupa Administrator/Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $60 CAD / hour
- Contract
…procurement processes to ensure technology capabilities effectively support business objectives and operational…
Added 2 hours ago
J
Systems Administrator/Operations Support Specialist - Junior
Joblinxsapp
Toronto, ON
- Full-time
Customer service: Service desk, incident management, user support, client satisfaction.
Added 2 hours ago
TI
Systems Administrator/Operations Support Specialist
Teckhorizon Inc
Toronto, ON
- Full-time
Our Client is seeking an experienced Senior Oracle Fusion Recruiting Cloud (ORC) Administrator to support enterprise HCM administration, digital recruitment modernization, system…

Ezra

Operational Service Specialist - EZRA

Toronto, ON, Canada

$53,000 to $56,000 CAD / year

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Job details

Pay: $53,000 to $56,000 CAD / year
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Role: Operational Service Specialist

Location: Toronto - Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

Compensation: $53,000-$56,000 CAD annually

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing. This role coordinates cross-functionally with billing, customer success, and technical teams to maintain operational efficiency and data accuracy.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is essential for this position.

Skills

Back-office operations
Administrative support
Registration management
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Financial processing
Purchase order management
Customer service
SLA monitoring
Technical system proficiency
Attention to detail
Workflow optimization

Benefits

Coaching for personal and professional growth
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
UAT
Data Hygiene
Customer Success
Admin System
PSA System
Back Office
Administrative
Coaching
Workflow Management
Registration Management
Financial Processing

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