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Added 13 mins ago
CA
Sales Support Specialist
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Vice President of National Advisor Sales, the Sales Support Specialist is responsible for the professional administration and support of all sales and marketing activities…
Added 28 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Added 28 mins ago
H
Specialist Energy and Data
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Specialist will demonstrate knowledge and experience in design thinking and critical risk assessments, facility data collection and management while learning the…
Added 28 mins ago
H
Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Specialist will demonstrate knowledge and experience in design thinking and critical risk assessments while learning the aspects of project management. The Specialist…
Added 28 mins ago
H
Specialist
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Specialist will demonstrate knowledge and experience in design thinking and critical risk assessments while learning the aspects of project management. The Specialist…
Added 28 mins ago
Co-op/Intern Engineering Student - Electrical & CADD Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 28 mins ago
Co-op/Intern Engineering Student - Electrical Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 28 mins ago
Co-op/Intern Engineering Student - Automation Specialist, Configuration & Design (May 2027)
Spartan Controls Ltd.
Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 28 mins ago
Co-op/Intern Computer Science or Engineering Student - Data & Software Specialist (May 2027)
Spartan Controls Ltd.
Edmonton, AB · Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
Added 28 mins ago
Estate and Trust Associate, ScotiaTrust - Montreal (12 months contract)
Scotiabank
Montreal, QC
Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the…
Added 28 mins ago
F
Sr. Renewals Specialist
Fortra
ON · Canada-Ontario
- Full-time
We are seeking a results-oriented and customer-focused Senior Renewals Specialist to join our global Customer Operations team. In this role, you will be responsible for driving customer…
Added 28 mins ago
E
Operational Service Specialist - EZRA
Ezra
Toronto, ON
- $53,000 to $56,000 CAD / year
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 28 mins ago
Senior Specialist Business Continuity
Independent Electricity System Operator
Canada
…Working across all business functions, you will help safeguard operations against disruptive events, strengthen organizational resilience, and ensure the continuity of critical business…
Added 28 mins ago
Service Specialist (I - III) - Artificial Lift
Halliburton
Leduc, AB
3 to 4 years of experience in artificial lift operations.
Added 43 mins ago
S
Part Time Product Specialist
Skechers
Toronto, ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 43 mins ago
AW
Technicien (ne), Opérations RH - HR Operations Technician
AJ Walter Aviation
Montreal, QC
- Full-time
Vous travaillerez à temps plein, en présentiel, dans nos bureaux à aire ouverte de Saint-Laurent, à proximité des opérations de notre centre MRO. Vous évoluerez dans un environnement…
Added 43 mins ago
LH
Clinic Director
Lifemark Health Group
West Kelowna, BC
- $50 to $60 CAD / hour
- Full-time
Strong business acumen and proven ability to manage operations, budgets, and KPIS.
Added 43 mins ago
CI
Intermediate Analyst, Logistics (Nuclear)
Calian in Space & Technology
Tiverton, ON
- Full-time
Initially assigned to support operations at the Central Storage Facility (B44), this role is responsible for coordinating logistics activities that support critical path project milestones,…
Added 43 mins ago
CI
Material Planner
Calian in Space & Technology
Saskatoon, SK
- Full-time
We are looking for a Material Planner to manage materials and production orders for manufacturing operations at Calian AT & Composites. In this role, you will act as a key link between…
Added 43 mins ago
OA
Operations & Accounting Specialist (CAS / Advisory Support)
Optimal Accounting
Markham, ON
- Full-time
Job Title: Operations & Accounting Specialist (CAS / Advisory Support)
Added 43 mins ago
J
Junior Systems Administrator / Operations Support Specialist
Joblinxsapp
Toronto, ON
- Full-time
We are seeking a motivated and technically capable Junior Systems Administrator / Operations Support Specialist to provide day-to-day systems administration, IT infrastructure support, and…
Added 43 mins ago
EC
Inventory Control Specialist
Experis Canada
Laval, QC
- Contract
Good understanding of inventory management, warehouse operations, and logistics processes.
Added 58 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Amherstburg, ON
- Part-time
Added 58 mins ago
SD
Beauty Specialist, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Added 58 mins ago
UO
Senior Specialist, Communications and Marketing Strategy (Registrar)
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Act as a resource person by providing business unit leaders with advice based on an in-depth understanding of operations and relevant available data.

Ezra

Operational Service Specialist - EZRA

Toronto, ON, Canada

$53,000 to $56,000 CAD / year

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Job details

Pay: $53,000 to $56,000 CAD / year
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Oct 19, 2026

Original job description

Job Role: Operational Service Specialist

Location: Toronto - Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

Compensation: $53,000-$56,000 CAD annually

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing. This role coordinates cross-functionally with billing, customer success, and technical teams to maintain operational efficiency and data accuracy.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is essential for this position.

Skills

Back-office operations
Administrative support
Registration management
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Financial processing
Purchase order management
Customer service
SLA monitoring
Technical system proficiency
Attention to detail
Workflow optimization

Benefits

Coaching for personal and professional growth
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
UAT
Data Hygiene
Customer Success
Admin System
PSA System
Back Office
Administrative
Coaching
Workflow Management
Registration Management
Financial Processing

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