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Added 11 mins ago
Social Media Manager
Puppy Sphere
Toronto, ON
Full-time
If you’re excited by growth, impact and care deeply about people, animals, and raising the bar in everything you do - we’d love to hear from you!
Added 11 mins ago
Sonographers - Various Units and Locations Available in Nova Scotia
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Full-time
…Sonographers across the province. The Sonographer reports to the Manager of Diagnostic Imaging, as a member of the Diagnostic Imaging Team performs patient care, technical activities and…
Added 11 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing…
Added 11 mins ago
Accounting Manager
Gotodoctor
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
GotoDoctor (Teledact Inc.) is a Canadian healthcare technology company. We run a virtual care and care-navigation platform for insurers, employers, pharmacies and healthcare organizations,…
Added 11 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
…program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing…
Added 11 mins ago
Contract Coordinator
VSL International Ltd.
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
Assist Commercial Manager with earned value reporting
Added 11 mins ago
Contract Manager
VSL International Ltd.
Toronto, ON
Full-time
We are seeking a Contract Manager to provide contract management and business development support on commercial, core business projects. In this role, the contract manager will draft,…
Added 11 mins ago
Pulic Programs Coordinator
Canadian Nuclear Laboratories
Port Hope, ON
Full-time
…programs and help resolve complex issues with professionalism and care? If you answered yes, this may be the job for you. Apply today! Our Port Hope location is looking for a Public…
Added 11 mins ago
Project Assistant
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
Querying and preparing various reports in support of the department's Project Manager and project staff, including the retrieval and analysis of data.
Added 11 mins ago
Head of People
MineSense Technologies Ltd.
Vancouver, BC
$175,000 to $200,000 CAD / year
Full-time
…execution. You bring sound judgment, curiosity, courage, and genuine care for people. You know how to build credibility, bring leaders together, navigate complexity, and turn ambitious…
Added 11 mins ago
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia Canada
QC · Montérégie, QC
Full-time
Highlight any issues to the Store Warehouse Supervisor and/ or the Manager or Assistant Manager.
Added 11 mins ago
Retention Marketing Manager
Love Ur Curls®
Mississauga, ON
Full-time
LUS Brands (“Love Ur Self”) is the Toronto-based company behind Love Ur Curls® and Love Ur Curls Kids (LUCK™) a hair care brand on a mission to simplify curl care and help people embrace…
Added 11 mins ago
Marketing and Communications Specialist
PheedLoop
Toronto, ON
Full-time
…move fast. We listen to customers. We build quickly. And we care deeply about delivering real…
Added 11 mins ago
Director, Growth & Strategic Partnerships
Ray Management Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Build and manage a high-quality pipeline of beauty, wellness, personal care and lifestyle brands with strong Canadian market potential. RMG is other categories for consideration, especially…
Added 11 mins ago
Cleanroom Technician (RPhT)
Royal Drugs
Calgary, AB
Contract
Under the supervision of the Cleanroom Supervisor and under the direction of the Pharmacy Manager and Pharmacists, the Cleanroom Technician is responsible for aseptically preparing sterile…
Added 11 mins ago
Assistant Deli/Cheese Manager
Farm Boy Inc.
Oakville, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 11 mins ago
Senior Data Engineer
Extendicare
Markham, ON
Full-time
Reporting to the Sr. Manager, Data Architecture, the Senior Data Engineer will play a key role in designing, building, and modernizing enterprise data integrations that support business…
Added 12 mins ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Manager of Nursing, the RN/RPN will be responsible for the assessment, planning, implementation and evaluation of patient care on PRC Nursing…
Added 12 mins ago
Nurse B - Program Development Educator
HealthCareersInSask.ca
Regina, SK
Full-time
…evaluates education activities/programs as these relate to the care of elderly clients. In collaboration with the Program Services Manager, CNE Supervisor, other stakeholders such as…
Added 12 mins ago
Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Regina, SK
Full-time
Job Description: Under the direction of the Manager, Program Services Continuing Care Education, the Clinical Nurse Educator (CNE) integrates knowledge and skill reflective of the former…
Added 12 mins ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 12 mins ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 12 mins ago
Activity Aide, Adult Day Program - Casual
VON Canada (Ontario)
ON · Algoma, Ontario
$18.25 to $22.57 CAD / hour
The Activity Aide provides quality support and care for individuals attending the Adult Day Programs by implementing planned program of activities within the framework of continuous Quality…
Added 12 mins ago
Recreation Aide (Part Time) - Telfer Place
Extendicare
Humboldt, SK · LTC - Telfer Place
Part-time
Reporting to the Recreation Manager, the Recreation Aide assists in the planning, organization and implementation of meaningful programs for the residents.
Added 12 mins ago
Psychologist PhD - Forensic Sexual Behaviour Program - Mental Health & Addictions
Nova Scotia Health and IWK Health
Dartmouth, NS
Reporting to the Health Services Manager, and under the clinical direction of the Clinical Lead to ensure the effective provision of empirically supported assessment and treatment services…

Ezra

Operational Service Specialist - EZRA- Fixed Term Contract

Toronto, ON, Canada

Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 14, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams to maintain operational efficiency.

Requirements

Candidates must have 3+ years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is required.

Skills

Back-office operations
Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Customer success
Billing
SLA management
Purchase order analysis
Helpdesk support
Attention to detail
Technical systems management

Benefits

Coaching for employees
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Registration Management
Revenue Recognition
Confluence
Billing
SLA
Chargeback
Purchase Orders
Data Hygiene
UAT
Customer Portal
Experience Center
Helpdesk
PSA System
Coaching
Administrative
Back Office
Workflow Management

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