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Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 16 mins ago
Banking Advisor
National Bank of Canada
Baie-Comeau, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Saguenay, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 16 mins ago
Senior Tax Accountant
Baker Tilly Canada
Guelph, ON
Full-time
…closely with Managers and Partners to deliver high-quality client…
Added 16 mins ago
Human Resources Specialist
The Talent Company
Mississauga, ON
$80,000 to $88,000 CAD / year
Full-time
We’re representing our client, a rapidly growing North American manufacturer with approximately 340 employees across Canada and the United States. The organization has experienced…
Added 16 mins ago
Chief Solution Architect
National Bank of Canada
Montreal, QC
Full-time
A career as a Chief Solutions Architect within the Wealth Management team at National Bank means acting as a specialist in the design and implementation of innovative solutions. Through…
Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Saint-Felix-de-Valois, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 16 mins ago
Compliance Supervisor
National Bank of Canada
Montreal, QC
Full-time
…services team at National Bank Financial (NBF) means acting as a specialist for centralized approvals on a national scale and providing support to regional supervisors. This role allows you…
Added 16 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 32 mins ago
Senior Specialist, Financing Operations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Lending Programs team, in the Senior Specialist, Financing Operations position. You will provide expert technical guidance in loan activities under the National Housing Strategy…
Added 32 mins ago
Bilingual Property Tax Specialist
Haventree Bank
Toronto, ON
Full-time
…banking platform, we provide straightforward products that support long-term financial well-being and meaningful…
Added 32 mins ago
Sales Specialist
Match Retail
Edmonton, AB · AB · St. Albert, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 32 mins ago
Sales Specialist
Match Retail
Leduc, AB · Edmonton, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 32 mins ago
Sales Team Lead
Match Retail
Leduc, AB · Edmonton, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 46 mins ago
Employment Documentation Specialist
Peninsula Canada
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
…motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality…
Added 46 mins ago
Payroll & Benefits Specialist
IPH Limited
Ottawa, ON
Part-time
Desire to provide exceptional client service and maintain a positive attitude
Added 48 mins ago
Specialist Veterinarian, Internal Medicine
VetStrategy / Daubigny
Oakville, ON
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 1 hour ago
Immediate Intervention Specialist
Canadian Mental Health Association- Peel Branch
Brampton, ON
Support your community. Advance your career. Fulfill your purpose.
Added 1 hour ago
ES-U26-36R Employer Engagement Specialist, Integrated Employment Services
Springboard
Toronto, ON · Scarborough, ON
$59,005 CAD / year
Full-time
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 1 hour ago
Client Scam Intervention Specialist
Scotiabank
Toronto, ON · Scarborough, ON
The Client Scam Intervention Specialist is responsible for protecting clients and the Bank by reviewing scam-related alerts and referrals, assessing scam risk, and engaging directly with…
Added 1 hour ago
ES-U26-36R Employer Engagement Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 1 hour ago
Operational Service Specialist - EZRA- Fixed Term Contract
Ezra
Toronto, ON
Job Role: Operational Service Specialist, FTC
Added 1 hour ago
Finance Project Transformation Senior Associate
PwC Canada
Toronto, ON
Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.

Ezra

Operational Service Specialist - EZRA- Fixed Term Contract

Toronto, ON, Canada

Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 14, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams to maintain operational efficiency.

Requirements

Candidates must have 3+ years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is required.

Skills

Back-office operations
Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Customer success
Billing
SLA management
Purchase order analysis
Helpdesk support
Attention to detail
Technical systems management

Benefits

Coaching for employees
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Registration Management
Revenue Recognition
Confluence
Billing
SLA
Chargeback
Purchase Orders
Data Hygiene
UAT
Customer Portal
Experience Center
Helpdesk
PSA System
Coaching
Administrative
Back Office
Workflow Management

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