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Added 7 mins ago
E-Discovery Services Project Manager
Fasken
Ottawa, ON
Full-time
The E-Discovery Services Project Manager (EDS PM) is responsible for managing end-to-end e-discovery projects for litigation, investigation, and regulatory matters. Acting as a liaison…
Added 7 mins ago
Accounting Clerk II - Cashier (LTTT - Full Time)
City of Chilliwack
Chilliwack, BC
Full-time
Reporting to the Manager of Revenue Services, the position will perform a variety of clerical and collection functions varying in degree of complexity and responsibility. The incumbent will…
Added 7 mins ago
Infant Toddler Child Care Worker Full-Time, Term Certain (Mat leave) Internal/External Job Posting #CH20-26-01
Collingwood Neighbourhood House Society (Official)
Renfrew, ON
Full-time
…support inclusive, innovative, sustainable initiatives and services that respond to the community’s social, educational, economic, health, cultural and recreational…
Added 7 mins ago
Cook, Casual, Food & Nutrition Services
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Kingston, ON
Full-time
Reports safety hazards and equipment problems immediately to supervisor and/or manager.
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Program Manager, Contract Training
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London, ON
Full-time
Under the general supervision of the Senior Manager, Corporate Training Solutions, the Program Manager, Contract Training is responsible for identifying, developing, marketing, staffing,…
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Assistant Store Manager
Claire's
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$18 to $19 USD / hour
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Expert Piercing Services: Become a trusted piercing specialist through our training program. Provide a safe, fun, and professional experience that keeps customers coming back.
Added 7 mins ago
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
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Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 7 mins ago
VIP Back Of House Supervisor
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Pickering, ON · CPX Pickering & VIP
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…could include opening and closing the building as the sole Manager on duty. Providing hospitality, food service execution and leading the team of employees, are primary responsibilities as…
Added 7 mins ago
Program Manager, Contract Training
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Full-time
Under the general supervision of the Senior Manager, Corporate Training Solutions, the Program Manager, Contract Training is responsible for identifying, developing, marketing, staffing,…
Added 23 mins ago
Credit Card Representative
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St. Catharines, ON
Full-time
Reporting directly to the Senior Manager, Credit Card Operations & Compliance, this role offers the opportunity to make a meaningful impact across both Member experience and internal team…
Added 23 mins ago
Transaction Services, Manager
Pwc Canada
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Added 23 mins ago
Credit Risk Manager
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A career in our Financial Services Risk & Regulatory Credit Risk Modelling practice will provide you with the opportunity to help financial institutions rethink their approach to risk by…
Added 37 mins ago
Family Counsellor – Project Parent
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Burnaby, BC
$38 CAD / hour
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…between the family, the community, MCFD and other professional services. This person reports to the Program Manager of Project Parent Burnaby/New Westminster. The position is located at…
Added 37 mins ago
Hardware Sales Associate Part-Time - 7052 Regina
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Added 37 mins ago
Geriatric Emergency Management (GEM) Registered Nurse
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Reporting to the Clinical Manager of Geriatrics, your goal in this position is to be responsible for providing expert clinical assessment and for making recommendations regarding the health…
Added 37 mins ago
Registered Practical Nurse - Emergency Department
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Reporting to the Clinical Manager, Emergency Services, the successful applicant must meet the following criteria:
Added 37 mins ago
Registered Practical Nurse - Emergency Department
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Added 37 mins ago
Registered Practical Nurse - Day Surgery
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Added 37 mins ago
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Added 37 mins ago
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Added 37 mins ago
Nurse-Led Outreach Team (NLOT) RN
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Reporting to the Clinical Manager Access & Flow, the BCHS Hospital to Home (H2H) Coordinator in collaboration with the patient, family/supports, physician, and members of the clinical team…
Added 37 mins ago
Pharmacy Manager, Hourly Full Time Day
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…providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the…
Added 37 mins ago
Merchandiser, Hourly Part Time Flexible Shifts
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Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Ezra

Operational Service Specialist - EZRA- Fixed Term Contract

Toronto, ON, Canada

Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 14, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams to maintain operational efficiency.

Requirements

Candidates must have 3+ years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is required.

Skills

Back-office operations
Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Customer success
Billing
SLA management
Purchase order analysis
Helpdesk support
Attention to detail
Technical systems management

Benefits

Coaching for employees
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Registration Management
Revenue Recognition
Confluence
Billing
SLA
Chargeback
Purchase Orders
Data Hygiene
UAT
Customer Portal
Experience Center
Helpdesk
PSA System
Coaching
Administrative
Back Office
Workflow Management

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