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Added 29 mins ago
Merchandising Execution Associate - Part Time (Fredericton)
The Home Depot Canada
Fredericton, NB
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 29 mins ago
Merchandising Associate Part Time - LONDON S
The Home Depot Canada
London, ON
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 29 mins ago
District Manager (East Canada)
POP MART
ON · Ontario, Canada
Full-time
The base salary range for this position varies by region and geographic location and will be provided in the applicable regional job posting. This range is provided in accordance with…
Added 45 mins ago
Account Manager
SinaLite
Markham, ON
Full-time
…invested in helping our own team grow. We were named a 2025 Regional Finalist in Canada's Best Managed Companies Program, and we're looking for our next Print Production Coordinator to help…
Added 46 mins ago
Regional Sales Manager
ROBINSON
Saskatoon, SK
Full-time
Reporting to the Regional Manager, the Regional Sales Manager (SK region) plays a pivotal role in driving sales and margin growth while strengthening relationships with customers, suppliers…
Added 57 mins ago
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer’s Wine and Spirits, LLC
Winnipeg, MB · Regina, SK · Saskatoon, SK
…Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes comprehensive medical, dental, vision, disability, and life insurance coverage. We…
Added 57 mins ago
Operational Service Specialist - EZRA- Fixed Term Contract
Ezra
Toronto, ON
…tasks. This is an individual contributor role reporting into the Manager, Operational Shared…
Added 59 mins ago
Plumber - Maintenance & Operations
Nova Scotia Health and IWK Health
Bridgewater, NS
Location: Western Zone, South Shore Regional Hospital
Added 59 mins ago
Project Manager, Track Works
Aecon
Toronto, ON
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 1 hour ago
CLINIC SUPERVISOR
City of Toronto
Toronto, ON
Reporting to the Public Health Clinic Manager, the Public Health Clinic Supervisor will be responsible for managing the delivery and operations of clinical programs and services offered by…
Added 1 hour ago
Program Supervisor
Indwell
Mississauga, ON
Position Description: Working as part of the interdisciplinary team, as the Program Supervisor you will be responsible for providing residents in Indwell’s supportive living program with…
Added 2 hours ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Yarmouth, NS
Location: Western Zone, Yarmouth Regional Hospital
Added 2 hours ago
Manager, Quota and Capacity Planning
Salesforce
Toronto, ON · Canada - Toronto
Full-time
Develop and own concurrent data reporting and auditing projects and models to help drive insights for the regional Quota Business Partners and their regional Sales Strategy stakeholders
Added 2 hours ago
Responsable des Communications - Communication Manager
Gameloft
Montreal, QC
Full-time
Reporting to the Regional Communications Director, the Communications Manager leads the implementation of Gameloft Montreal’s communications strategy and promotes the studio’s brand image…
Added 2 hours ago
Field & Channel Marketing Manager
Solink
Remote, Canada
Full-time · Remote
6–8 years of B2B field marketing or event marketing experience, including experience owning a portfolio of events or a regional/channel program, ideally in SaaS or technology.
Added 2 hours ago
Senior Manager, Strategic Communications
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Strategic Communications leads strategic communications planning and provides tactical expertise within the UBC Faculty of Medicine. Reporting to the Executive Director,…
Added 2 hours ago
Consultant, Governance Risk and Controls
CIBC
Toronto, ON
Full-time
…all of CIBC’s applications and infrastructure and support US Regional Controls testing.The Consultant, Governance and Controls uses independent judgement to determine methods and approaches…
Added 2 hours ago
Global Payroll Manager with UKG Background
Confidential Global Company
Toronto, ON
Full-time
…are seeking an experienced and detail-oriented Global Payroll Manager to join their Toronto-based Finance…
Added 3 hours ago
Production Supervisor
Amrize
NS · Brookfield, Nova
…meetings and production level. Provide coverage for the Production Manager. Complete the weekly payroll for the production…
Added 3 hours ago
Program Coordinator- Community Oncology Education and Transitions of Care - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
The Program Coordinator - Community Oncology Education and Care Transitions, works under the direction of the Manager and is responsible for leading the planning, development,…
Added 3 hours ago
Nurse 2 - Urgent Care
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 hours ago
Category Manager - Safety
Bunzl Canada
Burlington, ON
Full-time
The Safety Category Manager is responsible for the strategic leadership, financial performance, and lifecycle management of assigned industrial packaging categories. This role owns category…
Added 3 hours ago
Associate Manager of Health & Wellness
Cogir Senior Living
Ottawa, ON · Valley Stream
Full-time
…development. You will have the opportunity to work closely with our Regional and National teams, who will provide guidance, support, and mentorship. Their expertise and insights will help…
Added 3 hours ago
Community Relations Manager (2026-10811)
Verve Senior Living
Toronto, ON
Full-time
In conjunction with the Life Enrichment Manager, ensures that the Resident Ambassador Program is running effectively as per the guidelines of the program.
Added 3 hours ago
Responsable des Communications - Communication Manager
Gameloft Montreal
Montreal, QC
Full-time
Reporting to the Regional Communications Director, the Communications Manager leads the implementation of Gameloft Montreal’s communications strategy and promotes the studio’s brand image…

Ezra

Operational Service Specialist - EZRA- Fixed Term Contract

Toronto, ON, Canada

Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 14, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Shared Services Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams to maintain operational efficiency.

Requirements

Candidates must have 3+ years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing technical systems, financial processes, and documenting workflows is required.

Skills

Back-office operations
Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Customer success
Billing
SLA management
Purchase order analysis
Helpdesk support
Attention to detail
Technical systems management

Benefits

Coaching for employees
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Shared Services
Open Enrolment
Registration Management
Revenue Recognition
Confluence
Billing
SLA
Chargeback
Purchase Orders
Data Hygiene
UAT
Customer Portal
Experience Center
Helpdesk
PSA System
Coaching
Administrative
Back Office
Workflow Management

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