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Added 4 mins ago
Registered Nurse - Ross Tilley Burn Centre - Regular Full-Time 2026-18835 (2026-18835)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Ross Tilley Burn Centre works in collaboration with the entire health care team, the patient and family. The main…
Added 4 mins ago
Registered Nurse - Emergency Department - Regular Full-Time 2026-18745 (2026-18745)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Emergency Department works in collaboration with the entire health care team, the patient and family. Responsible for…
Added 4 mins ago
Registered Nurse - Ross Tilley Burn Centre - Regular Full-Time 2026-18847 (2026-18847)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Patient Care Manager, the Registered Nurse in the Ross Tilley Burn Centre works in collaboration with the entire health care team, the patient and family. The main…
Added 4 mins ago
Specialist, Ground Transportation
Toronto Pearson International Airport
Toronto, ON
Full-time
…hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation…
Added 5 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want…
Added 5 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 5 mins ago
Product Manager
VySystems
Canada
Contract
Context & Need: Our Digital Office Product Manager overseeing Zendesk and customer support tech has unexpectedly stepped away due to a personal matter. This comes during an exceptionally…
Added 5 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 mins ago
Key Account Manager
The Stevens Company
Quebec, QC
Full-time
The Key Account Manager (KAM) plays a critical role in managing strategic healthcare accounts (GPO), including CAG, Sante Quebec and other designated partners. This position is responsible…
Added 5 mins ago
Care Coordinator/Physiotherapy Assistant
Lifemark Health Group
Corner Brook, NL
Full-time
Provide administrative support to the Care Coordinator Manager and Clinic Director
Added 5 mins ago
Process Engineer- Pharma/Biotech
LAPORTE
Toronto, ON
Full-time
Discover an employer who takes care of its greatest asset: its employees!
Added 5 mins ago
Field Technician (Heavy Equipment or Automotive Mechanic)
Leavitt Machinery
Stratford, ON
Full-time
…Service team in Stratford, Ontario. Reporting to the Service Manager, the Field Technician will be assigned to a variety of machinery repair tasks required by our loyal…
Added 5 mins ago
Delivery Lead, Sales Platforms
Enercare Inc.
Markham, ON
Full-time
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health…
Added 5 mins ago
Creative Strategist Lead
Stadium Vault (Stadium Live Studios)
Toronto, ON · Greater Toronto Area, Canada
Full-time
Drive ROAS on paid marketing: Partner with UA manager to interpret results and adapt creative strategy to each channel’s audience and performance
Added 7 mins ago
Financial Service Representative - LendDirect Office 1501
LendDirect
Toronto, ON
Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 7 mins ago
Financial Service Representative - LendDirect Office 1501
Attain Finance
Toronto, ON
Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 7 mins ago
Corporate Traveller - Customer Success Manager - Montreal, QC
Flight Centre
Quebec, QC
As a Customer Success Manager with Corporate Traveller, you will play a critical role in driving customer retention, revenue growth, and long-term client success. You'll manage a portfolio…
Added 7 mins ago
Registered Technologist, CT/Angio
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
…technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services,…
Added 7 mins ago
Cook Part Time
Dexterra
Surrey, BC
$22 to $23 CAD / hour
Part-time
…something we’re truly proud of. Work That Matters, People Who…
Added 7 mins ago
Customer Success Manager
HighlightTA
Remote, Canada
$52,880 to $66,100 USD / year
Full-time · Remote
We're a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it.
Added 7 mins ago
Account Manager - Canada
billups
Remote, Canada
Full-time · Remote
Added 18 mins ago
Mechanical Team Lead
Englobe
Moncton, NB
Full-time
At Englobe, our rigor is matched by sincere care for our colleagues, our customers, our communities, and the environment. We are committed to making a real difference, one project at a…
Added 18 mins ago
Growth Marketing Manager, Paid Social
Javelin Venture Partners
ON · Ontario, Canada
Full-time
Thumbtack helps millions of people confidently care for their homes.
Added 18 mins ago
Personal Lines Account Manager
KRGinsure
ON · Greater St-Catharines-Niagara Metropolitan Area
Full-time
We are seeking a Personal Lines Account Manager who excels in providing comprehensive client service. In this role, you will manage a portfolio of accounts and support clients with their…
Added 18 mins ago
Executive Assistant (RIBO Licensed) - Welland
Youngs Insurance Brokers Inc.
Welland, ON
Full-time

EZRA

Operational Service Specialist (Fixed Term Contract)

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 21, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

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More about this job

Responsibilities

The Operational Service Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams in maintaining operational efficiency.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing financial processes, technical systems, and documenting workflows is essential for this position.

Skills

Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Helpdesk support
Attention to detail
Back-office administration
Purchase order management
SLA monitoring
Client communication
System configuration
UAT testing
Workflow optimization

Benefits

World-class coach
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Customer Experience
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
Data Hygiene
Helpdesk
Admin System
PSA System
Client Access
UAT
Back Office
Administrative
Coaching
Professional Training
Workflow Management

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