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Added 6 mins ago
Field Sales Manager
OSL Retail Services Inc
Victoria, BC
Other
At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by…
Added 6 mins ago
Customer Success Manager- 1 Year Term
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$75,000 to $95,000 CAD / year
Full-time
…brings together global expertise, diverse perspectives, and a shared commitment to innovation. Our hybrid work model enables teams to collaborate across regions while staying connected to…
Added 20 mins ago
Lead Hand Supervisor, Housekeeping, C&W
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Added 20 mins ago
Lead Hand Supervisor, Housekeeping, C&W
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…patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of…
Added 20 mins ago
Operational Service Specialist (Fixed Term Contract)
EZRA
Toronto, ON
Contract
The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services…
Added 21 mins ago
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EZRA

Operational Service Specialist (Fixed Term Contract)

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 21, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

Apply About employer

More about this job

Responsibilities

The Operational Service Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams in maintaining operational efficiency.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing financial processes, technical systems, and documenting workflows is essential for this position.

Skills

Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Helpdesk support
Attention to detail
Back-office administration
Purchase order management
SLA monitoring
Client communication
System configuration
UAT testing
Workflow optimization

Benefits

World-class coach
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Customer Experience
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
Data Hygiene
Helpdesk
Admin System
PSA System
Client Access
UAT
Back Office
Administrative
Coaching
Professional Training
Workflow Management

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