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Added 5 mins ago
Vice-President, Digital Discoverability and Shopping
CIBC
Toronto, ON
Full-time
…pre-authorization public-facing digital presence across all business segments and across Canada and the United…
Added 7 mins ago
Sponsorship Coordinator
City of Red Deer
Red Deer, AB
$41.68 to $44.13 CAD / hour
Temporary
…growing with purpose by attracting talented, community-minded people who want to make a…
Added 7 mins ago
Human Resources Business Partner
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Vancouver, BC · Metro Vancouver A, BC
Full-time
The HR Advisory Services team is accountable for all aspects of the Human Resources Advisory function related to HR business partner services and labour relations, which includes…
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Warehouse Facility Clothing Processor
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Other
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
Added 7 mins ago
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Vancouver, BC
Contract
…insights, maintaining reliable performance reporting, improving business processes, and communicating findings to project teams and senior…
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Coordinator, Events
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Vancouver, BC · Metro Vancouver A, BC
Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 7 mins ago
Payroll Specialist
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Partner with People, Operations and Studio Leadership to ensure payroll inputs are complete, accurate and approved by established deadlines
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Senior Software Engineer – Backend (Java, Spring Boot, AWS)
Aviva Canada
Markham, ON
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Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
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Sr Manager, Merchandising & Supplier Management Reporting & Operations
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Lead People, Capability & Business Enablement
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Senior Manager, Catalyst
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Partner with senior leadership to drive client satisfaction, growth and business results.
Added 7 mins ago
Account Executive
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…architectures and structured platform demonstrations for CHROs, Chief People Officers, and CFOs, mapping our elite academic catalog directly to their 12-month business…
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Sr Account Executive
Meltwater
Toronto, ON
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…to join our dynamic team and lead the charge in seizing new business opportunities. As an Account Executive in the ever-evolving world of SaaS, you'll be at the forefront of our sales…
Added 8 mins ago
Auto Body Production Manager
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Sherwood Park, AB
Full-time
…to oversee production flow and the overall operations of the business. The Production Manager will have strong attention to detail skills to ensure quality of all products, and have the…
Added 8 mins ago
School Photographer (Thunder Bay, ON)
Everest Solutions and Images Ltd.
Thunder Bay, ON
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Everest Solutions and Images Ltd. recently expanded through the acquisition of Lifetouch Canada’s school photography business, bringing together experienced teams and trusted photography…
Added 21 mins ago
HSE Manager
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Full-time
…effectively managed. The HSE Manager acts as a field-based partner to operational leaders, providing guidance, coaching, audits, investigations, and practical support to address regional…
Added 21 mins ago
Senior Industrial Hygienist and Business Development Lead
WSP in Canada
Vancouver, BC
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 21 mins ago
Senior Industrial Hygienist and Business Development Lead
WSP in Canada
Langley (District), BC · City of Langley, BC
Full-time
You want Purpose. Growth. Opportunity. People who get it.
Added 23 mins ago
Manager, Corporate Communications and Engagement
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Victoria, BC
Full-time
You are a collaborative people leader who builds strong relationships, exercises sound judgement and manages competing priorities. You will guide and develop a talented team, oversee…
Added 23 mins ago
Product Marketing Manager (Temp Full-Time)
Kabam
Vancouver, BC
Full-time · Temporary
…tasks, manage timelines, and help deliver campaigns that support business objectives across our games portfolio. You will also collaborate with external partners and agencies to execute…
Added 23 mins ago
Director Data, AI, and Specialized Business
RBC
Toronto, ON
Full-time
Partner with business lines to define data products and self service capabilities that create measurable value.
Added 23 mins ago
Senior Marketing Manager, Home Equity Finance
RBC
Toronto, ON
Full-time
Partner closely with the performance marketing team to drive year-round acquisition initiatives, ensuring we are efficiently scaling acquisition growth and maximizing ROI, and translating…
Added 23 mins ago
AI-Native Full Stack Developer - Senior Manager
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
Full-time
A forward-thinking services company at the forefront of AI-native innovation. We partner with enterprise clients to create next-generation, AI-enabled workflows and applications that scale…
Added 37 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in…
Added 37 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 37 mins ago
Air Logistics Operational Care Specialist
Kuehne+Nagel
Mississauga, ON
Full-time
…delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we…

EZRA

Operational Service Specialist (Fixed Term Contract)

Toronto, ON, Canada

Job type: Contract
Apply by: Oct 21, 2026
Experience: 3+ years of experience in a back office or administrative role
Posting language: English
Posted: Sep 21, 2026

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Original job description

Job Role: Operational Service Specialist, FTC

Location: Toronto- Hybrid (3 days in office)

Who we are:

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do.

About the role

The Operational Shared Services Specialist is part of the broader Operational Excellence team at EZRA within the Customer Experience & Operations function. The Operational Shared Services team is our expert in back-office processes with a specialism in open enrolment registration management. This role supports the EZRA business to deliver excellent participant experience while expediting accurate financial processing, they are a true cross-functional partner to many – specifically Customer Success, Billing, and Tech. The Operational Shared Service Specialist will strive for efficiency in our mission critical operational tasks. This is an individual contributor role reporting into the Manager, Operational Shared Services.

What You’ll Do

Core Responsibilities

Own end-to-end registration and launch management for primarily open enrolment programs, occasionally processing for large-scale non-open enrolment populations
Manage global coaching program coaching program extension requests
Leverage core EZRA systems for order processing, responsible for accurate revenue forecasting of open enrolment registrations
Coordinate cross-functionally with Customer Success Managers, Billing, and the Configuration teams to execute on E2E workflow and resolve client challenges
Identify blockers, dependencies, and risks across OSS workflows to seize all opportunities to expedite revenue recognition and maintain accuracy
Document processes for all open enrolment programs and processes using Confluence
Manage multiple shared inboxes, responding to inquiries and proactively chasing incomplete registrations, following tagging protocol and inbox organization
Coordinate credit card invoicing with Billing team, monitoring SLAs, chargeback trackers, and potential work with the LHH Billing teams [EZRA’s parent company]
Create and send service quotes for participant’s coaching, as required
Analyze rates and Purchase Orders for accuracy and alignment to company contracts prior to processing registrations to result in accurate invoices.
Review of participant-facing communications to ensure instructions to register are clear and accelerate completion
Support data hygiene initiatives
Join account team calls, as needed
Participate in UAT for updated functionality and bug fixes in EZRA systems

Expanded Responsibilities

Client access setup for EZRA portals [Customer Portal, Experience Center]
Respond to Helpdesk ticket enquiries
Launch participants in the Admin system [core responsibility for APAC members]
Data hygiene projects
Post-launch participant updates including license repurposing
PSA system support
Creation of templatized client-facing brochures
Set up EZRAx programs where there is no Customer Success manager on the account
Create program completion certification certificates
Send nudges to participants via EZRA system to increase program engagement
Prepare End of Program reports to highlight return on investment for clients

About You

3+ years of experience in a back office or administrative role
Strong attention to detail, able to keep many concurrent processes organized
Experience working with technical systems
Understand financial processes and how to manage POs and payment methods
Ability to follow and document processes
The ability to build collaboration locally and globally
Committed to continuous improvement and streamlining of processes, can balance operational needs with client needs
Ability to operate as part of a global team, flexing hours occasionally to meet specific client or business deadlines

Life at EZRA

Your Own World-class coach to help you grow personally and professionally.
Coaching for Friends and family because coaching is a gift worth passing on.
Charity Days to support the causes close to your heart - because doing good feels good.
Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
Regional benefits flex to fit your location and lifestyle.
A welcoming place to do your best work. Comfortable, collaborative and inclusive.

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

Apply About employer

More about this job

Responsibilities

The Operational Service Specialist manages end-to-end registration and launch processes for coaching programs while ensuring accurate financial processing and revenue forecasting. They act as a cross-functional partner to support customer success, billing, and technical teams in maintaining operational efficiency.

Requirements

Candidates must have at least 3 years of experience in a back-office or administrative role with strong attention to detail. Proficiency in managing financial processes, technical systems, and documenting workflows is essential for this position.

Skills

Registration management
Financial processing
Revenue forecasting
Cross-functional collaboration
Process documentation
Data hygiene
Helpdesk support
Attention to detail
Back-office administration
Purchase order management
SLA monitoring
Client communication
System configuration
UAT testing
Workflow optimization

Benefits

World-class coach
Coaching for friends and family
Charity days
Learning budget
Weekly wellbeing hour

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Customer Experience
Open Enrolment
Revenue Recognition
Confluence
Billing
Purchase Orders
SLA
Chargeback
Data Hygiene
Helpdesk
Admin System
PSA System
Client Access
UAT
Back Office
Administrative
Coaching
Professional Training
Workflow Management

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