IT SUPPORT SPECIALIST M/W/D
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Together we create craft for the future.
As a craftsman and family business, two things are especially close to our hearts: craftsmanship and people. With more than 1000 employees worldwide, we manufacture high-quality interiors for business & private jets and residences. From sales and project planning to the design and manufacture of high-end interiors, our focus is always on innovation, passion and handshake quality. At F/LIST, we value not only your skills, but also your uniqueness. We are all about achieving great things and growing together.With over 100 employees, F/LIST CANADA is the company's first international location, established over 15 years ago, and is the center of excellence for high-quality wood veneers in the F/LIST Group. The location provides aftermarket services for business & private jets, produces interiors for Air New Market in North America and designs custom residential interiors.
As part of our team you will...
Employees of F/LIST CANADA benefit from a competitive salary package based on capabilities and experience, flexible working hours and more attractive benefits. We actively promote your personal and professional development and offer flexibility and freedom for your own ideas. Take the opportunity to play a key role in the further development and shape the future of F/LIST CANADA together with a passionate and dynamic team.
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As a craftsman and family business, two things are especially close to our hearts: craftsmanship and people. With more than 1000 employees worldwide, we manufacture high-quality interiors for business & private jets and residences. From sales and project planning to the design and manufacture of high-end interiors, our focus is always on innovation, passion and handshake quality. At F/LIST, we value not only your skills, but also your uniqueness. We are all about achieving great things and growing together.With over 100 employees, F/LIST CANADA is the company's first international location, established over 15 years ago, and is the center of excellence for high-quality wood veneers in the F/LIST Group. The location provides aftermarket services for business & private jets, produces interiors for Air New Market in North America and designs custom residential interiors.
As part of our team you will...
- Provide first- and second-level IT support for employees across our North American locations.
- Troubleshoot hardware, software, network, printer, mobile device and connectivity issues.
- Install, configure and maintain computers, applications, peripherals and workplace IT equipment.
- Support Windows, Microsoft 365, Citrix, VPN and mobile devices.
- Perform user onboarding and offboarding, including account setup, access changes and basic user training.
- Manage mobile devices using Microsoft Intune and other company systems.
- Coordinate IT hardware purchasing, inventory, repairs and lifecycle replacements.
- Monitor local network and IT infrastructure and escalate complex issues to the central IT team.
- Maintain accurate documentation of equipment, network configurations and support procedures.
- Coordinate with external IT partners, suppliers and the central IT team in Austria.
- Ensure reliable IT support during North American business hours, including periods when the Austrian IT team is unavailable.
- Have relevant education or practical experience in IT support or systems administration.
- Have experience providing first- and second-level support in a professional environment.
- Possess good knowledge of Windows, Microsoft 365, computer hardware, networking and workplace peripherals.
- Have experience with Microsoft Intune, Citrix and mobile device support, or are willing to develop these skills.
- Understand networking fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi and VPN.
- Demonstrate strong troubleshooting, organizational and communication skills.
- Work independently, take ownership of support cases and know when to escalate.
- Have a customer-focused mindset and enjoy supporting users across different locations.
- Are available to work full-time during agreed North American business and support hours.
- Due to our international business environment and close collaboration with our headquarters in Austria and subsidiaries worldwide, have strong English communication skills.
Employees of F/LIST CANADA benefit from a competitive salary package based on capabilities and experience, flexible working hours and more attractive benefits. We actively promote your personal and professional development and offer flexibility and freedom for your own ideas. Take the opportunity to play a key role in the further development and shape the future of F/LIST CANADA together with a passionate and dynamic team.
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Show VideoI agree that external content is displayed to me. This means that personal data is transmitted to third-party platforms. F. List GmbH has no influence on this. You can read more about this in our privacy policy. You can deactivate the display at any time.Hide videoYou can disable such external embeddings with this switch(data protections).
More about this job
Responsibilities
Provide first- and second-level IT support to employees across North American locations, troubleshooting and maintaining workplace devices, applications, networks, and infrastructure. Manage user accounts and mobile devices, coordinate IT equipment and external partners, document support processes, and escalate complex issues to the central IT team.
Requirements
Relevant IT support or systems administration education or practical experience is required, along with experience providing professional first- and second-level support. Candidates should have knowledge of Windows, Microsoft 365, hardware, networking, and workplace peripherals, strong troubleshooting and communication skills, and strong English; experience with Intune, Citrix, and mobile devices is beneficial or can be developed.
Skills
- First- and Second-Level IT Support
- Windows
- Microsoft 365
- Citrix
- Microsoft Intune
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- VPN
- Mobile Device Support
- User Onboarding and Offboarding
- IT Asset Management
Benefits
- Competitive Salary Package
- Flexible Working Hours
- Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Manufacturing
Keywords
- IT Support
- Systems Administration
- Windows
- Microsoft 365
- Citrix
- Microsoft Intune
- VPN
- TCP/IP
- DNS
- DHCP
- Wi-Fi
- Computer Hardware
- Software Troubleshooting
- Network Troubleshooting
- Printer Support
- Mobile Devices
- User Onboarding
- User Offboarding
- Account Setup
- Access Management
- IT Asset Management
- Hardware Inventory
- IT Infrastructure
- Network Configuration
- Technical Documentation
- Customer Support
- IT Escalation
- North American Business Hours
- Furniture Manufacturing
- Aircraft Interiors