About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.
The Purpose: Reporting to the Business Operations Manager, the Business Operations Specialist will be responsible for evaluating, improving, and maintaining our organization's core operational processes to ensure an efficient and productive workflow. You will assess existing processes and systems, identify opportunities for improvement, and devise more efficient or cost-effective alternatives. In addition, you will provide day-to-day support and training to the Business Operations team and be an active working member of the team where needed.
Additionally, the Business Operations Specialist will provide input into development and implementation of department-wide quality control measures to ensure consistency and accuracy in all operations. You will also assist the business operations managers in completing, developing, planning, and coordinating operational activities and provide oversight and training to inventory and asset management practices, improving them when necessary. The Business Operations Specialist will work closely with various teams and departments to ensure smooth and efficient business operations.
Responsibilities:
Operations Management
- Evaluate, improve, and maintain the organization's core operational processes to ensure an efficient and productive workflow
- Assess existing processes and systems, identify opportunities for improvement, and work what the Business Operations Managers in each region to devise more efficient processes.
- Provide day-to-day operational support and training to the Business Operations team as a subject matter expert
- Be an active working member of the Business Operations team where needed.
- Assist the business operations managers in completing, developing, planning, and coordinating operational activities
- Provide oversight and training to inventory/warehouse, and asset management practices and improve them when necessary
- Collaborate with cross-functional teams to streamline processes and improve efficiency.
- Create and revise procedures and protocols and distribute to staff
Internal Relations
- Onboard and train new employees to ensure that they adhere to standard operating procedures
- Develop and maintain relationships with key stakeholders to ensure business needs are met
- Ensure compliance with company policies, procedures, and regulations.
- Participate in special projects as needed
- Builds and maintains strong relationships with Networkers from other departments to ensure client issues are effectively resolved
- Actively seeks opportunities to collaborate and support other departments with initiatives that will improve client experience
- Maintains an advanced knowledge of F12s product and services and looks for ways to improve client experience through these offerings
Requirements:
- 3+ years of experience in business operations, process improvement, or related field.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and experience with business operations software and tools.
- Knowledge of industry regulations and compliance requirements.
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
