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Added 10 mins ago
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F12.net

Business Operations - Business Operations Specialist

Calgary, AB, Canada

Experience: 3+ years of experience in business operations, process improvement, or related field.
Posting language: English
Posted: Sep 21, 2026

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Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Purpose: Reporting to the Business Operations Manager, the Business Operations Specialist will be responsible for evaluating, improving, and maintaining our organization's core operational processes to ensure an efficient and productive workflow. You will assess existing processes and systems, identify opportunities for improvement, and devise more efficient or cost-effective alternatives. In addition, you will provide day-to-day support and training to the Business Operations team and be an active working member of the team where needed.

Additionally, the Business Operations Specialist will provide input into development and implementation of department-wide quality control measures to ensure consistency and accuracy in all operations. You will also assist the business operations managers in completing, developing, planning, and coordinating operational activities and provide oversight and training to inventory and asset management practices, improving them when necessary. The Business Operations Specialist will work closely with various teams and departments to ensure smooth and efficient business operations.

Responsibilities:

Operations Management

Evaluate, improve, and maintain the organization's core operational processes to ensure an efficient and productive workflow
Assess existing processes and systems, identify opportunities for improvement, and work what the Business Operations Managers in each region to devise more efficient processes.
Provide day-to-day operational support and training to the Business Operations team as a subject matter expert
Be an active working member of the Business Operations team where needed.
Assist the business operations managers in completing, developing, planning, and coordinating operational activities
Provide oversight and training to inventory/warehouse, and asset management practices and improve them when necessary
Collaborate with cross-functional teams to streamline processes and improve efficiency.
Create and revise procedures and protocols and distribute to staff

Internal Relations

Onboard and train new employees to ensure that they adhere to standard operating procedures
Develop and maintain relationships with key stakeholders to ensure business needs are met
Ensure compliance with company policies, procedures, and regulations.
Participate in special projects as needed
Builds and maintains strong relationships with Networkers from other departments to ensure client issues are effectively resolved
Actively seeks opportunities to collaborate and support other departments with initiatives that will improve client experience
Maintains an advanced knowledge of F12s product and services and looks for ways to improve client experience through these offerings

Requirements:

3+ years of experience in business operations, process improvement, or related field.
Excellent analytical, problem-solving, and critical thinking skills.
Strong project management skills with the ability to prioritize and manage multiple projects simultaneously.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite and experience with business operations software and tools.
Knowledge of industry regulations and compliance requirements.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The Business Operations Specialist will evaluate and improve core operational processes to ensure efficiency and productivity across the organization. They will also provide day-to-day support, training, and oversight for inventory and asset management practices while collaborating with cross-functional teams.

Requirements

Candidates must have at least 3 years of experience in business operations or process improvement. Strong analytical, project management, and communication skills are required, along with proficiency in Microsoft Office Suite.

Skills

Business operations
Process improvement
Project management
Analytical skills
Problem-solving
Critical thinking
Communication skills
Interpersonal skills
Inventory management
Asset management
Training
Compliance
Microsoft Office Suite
Operational support
Stakeholder management

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Process Improvement
Project Management
Inventory Management
Asset Management
Operational Efficiency
Workflow Optimization
Quality Control
Stakeholder Management
Compliance
Microsoft Office Suite
IT Consulting
Onboarding
Training
Cross-functional Collaboration
Strategic Planning
Data Analysis
Problem Solving
Critical Thinking
Professional Development

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