Business Operations Specialist

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

Position: The Business Operations Specialist plays a critical role in ensuring the operational and financial integrity of the region. This position is accountable for regional contract management, monthly recurring revenue (MRR) billing accuracy, billing audits, vendor invoice validation, and operational process improvement. 

The Specialist serves as a key liaison between Business Operations, Sales, Finance, Service Delivery, Procurement, and Vendor Management teams to ensure contracts are accurately documented, services are billed correctly, client invoices align with contractual commitments, and operational processes are continuously improved.

Success in this role requires exceptional attention to detail, strong analytical abilities, sound business judgment, and the ability to identify discrepancies before they impact clients, revenue, or operational performance.

Key Responsibilities

Contract Management & Governance

• Maintain ownership of regional contract administration and lifecycle management. 
• Review, create, modify, and maintain client agreements, amendments, renewals, and related documentation. 
• Ensure contract terms, pricing, commitments, and billing requirements are accurately reflected in business systems. 
• Conduct regular contract audits to identify discrepancies, compliance risks, or revenue leakage. 
• Maintain accurate contract records and supporting documentation. 
• Partner with Sales and Finance teams to resolve contract-related issues and discrepancies. 
• Support new client onboarding activities by ensuring contractual information is entered accurately and completely. 

Monthly MRR Billing Management 

• Own the monthly MRR billing process for the region. 
• Validate recurring revenue invoices for accuracy, completeness, and contractual alignment. 
• Investigate and resolve billing discrepancies prior to invoice generation. 
• Ensure new contracts, amendments, user changes, licensing adjustments, and service modifications are accurately reflected in client billing. 
• Collaborate with Finance and Service Delivery teams to ensure billing deadlines are met. 
• Identify billing variances and recommend corrective actions. 
• Develop and maintain controls to improve billing accuracy and consistency. 

Auditing & Revenue Assurance 

• Perform regular audits of client contracts, user counts and license assignments, vendor invoices, billing records, and service agreements. 
• Reconcile contract data against system records to ensure billing accuracy. 
• Identify revenue leakage, missed billings, duplicate charges, or contract inconsistencies. 
• Escalate findings and coordinate resolution with appropriate stakeholders. 
• Maintain audit documentation and reporting. 

Vendor Invoice Validation 

• Review vendor invoices for accuracy and completeness. 
• Validate charges against client contracts, vendor agreements, and service consumption. 
• Ensure all vendor costs that are billable to clients are accurately captured within billing processes. 
• Support monthly financial reconciliation activities. 

Microsoft CSP Licensing Administration 

• Develop and maintain subject matter expertise in Microsoft CSP licensing programs and billing models. 
• Understand Microsoft licensing structures, subscriptions, renewals, true-ups, and consumption-based services. 
• Perform licensing audits and reconciliations between vendor portals, client environments, contracts, and billing systems. 
• Support internal teams with licensing-related questions and billing escalations. 
• Identify opportunities to improve licensing accuracy and billing consistency. 

Sales & Cross-Functional Collaboration 

• Collaborate closely with Sales teams to ensure accurate contract entry and setup. 
• Review new opportunities prior to activation to verify pricing, contract terms, products, services, and billing requirements. 
• Partner with Procurement, Service Delivery, Finance, and Vendor Management teams to resolve invoicing issues and escalations. 
• Act as a key point of contact for operational billing and contract-related inquiries. 
• Communicate effectively with stakeholders regarding billing status, discrepancies, and resolution plans. 

Process Improvement & Operational Excellence 

• Evaluate, improve, and maintain core operational processes to ensure efficient and scalable business operations. 
• Identify opportunities to improve billing accuracy, contract management, revenue assurance, and workflow efficiency. 
• Develop and document standard operating procedures. 
• Create process controls to reduce operational risk and improve consistency. 
• Participate in operational improvement projects and strategic initiatives. 
• Support the ongoing development of quality assurance measures within Business Operations. 

Internal Relationships 

• Build and maintain strong relationships across all departments. 
• Support onboarding and training of Business Operations team members. 
• Share knowledge and best practices related to contracts, billing, licensing, and operational processes. 
• Promote collaboration and continuous improvement across teams. 
• Participate in special projects and business initiatives as required. 

Qualifications

Required

• 3+ years of experience in Business Operations, Revenue Operations, Contract Administration, Finance Operations, or a related field. 
• Experience managing billing processes and contract documentation. 
• Strong analytical and problem-solving skills. 
• Advanced attention to detail with a demonstrated ability to identify errors, discrepancies, and compliance risks. 
• Strong organizational skills with the ability to manage multiple priorities simultaneously. 
• Excellent written and verbal communication skills. 
• Proficiency in Microsoft Office Suite, particularly Excel. 
• Experience working with ERP, billing, CRM, and operational systems. 

Preferred

• Experience with Microsoft CSP licensing programs. 
• Experience with contract audits, billing audits, or revenue assurance activities. 
• Experience with NetSuite, Halo, ConnectWise, or similar business platforms. 
• Experience in managed services, technology services, or recurring revenue business models. 

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

• Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
• Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
• Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

• F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
• For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.