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Added 11 mins ago
SR
Customer Relations Specialist
s.t.o.p Restaurant Supply
Kitchener, ON
- $17.95 to $20.95 CAD / hour
- Full-time
Learn internal operations and support the team to ensure smooth daily processes.
Added 25 mins ago
HP
Oracle Fusion HCM Systems Administrator
Holistic Partners, Inc
Toronto, ON
- Contract
Role: Senior Oracle Fusion HCM Systems Administrator / Operations Support Specialist
Added 25 mins ago
PA
Administrative Support Specialist
POSS, A Duravant Company
Oakville, ON
- $60,000 to $85,000 CAD / year
- Full-time
The Administrative Support Specialist is primarily a finance-focused role responsible for executing core accounting activities, supporting key human resources processes and taking ownership…
Added 25 mins ago
OA
Product Launch Specialist, HealthTech Saas
OceanMD, a WELLSTAR Company
Toronto, ON
- Full-time
This is a full-time, hybrid role requiring two to three days per week in our Toronto office
Added 25 mins ago
YU
Student Conduct and Resolution Specialist - New Brunswick
Yorkville University
Fredericton, NB
- Full-time
This is a full-time hybrid role based at our New Brunswick campus, requiring three days per week on campus and two days working remotely · Beginning in early 2027, the position will transition to four days per week on campus and one day remote
Added 25 mins ago
Business Operations Specialist
F12.net
Edmonton, AB
Position: The Business Operations Specialist plays a critical role in ensuring the operational and financial integrity of the region. This position is accountable for regional contract…
Added 25 mins ago
Customer Experience Coordinator
Clutch Technologies Inc.
Halifax, NS
…looking for a Customer Experience Coordinator (Inbound Field Specialist) to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee…
Added 25 mins ago
Customer Service Specialist
Enercare
Calgary, AB
As a Customer Service Specialist, you will be the first point of contact for customers contacting Enercare. You will help customers by answering questions, resolving concerns, scheduling…
Added 41 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
Added 41 mins ago
D
18482 - Payroll Tax Specialist - Canada
Distro
Canada
- Full-time
…Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting…
Added 41 mins ago
D
18714 - Internal Payroll Specialist - Canada
Distro
Canada
- Full-time
…Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting…
Added 41 mins ago
C
Client Engagement Associate
CIBC
Toronto, ON · Leaside Banking Centre
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 56 mins ago
TS
Senior Specialist, HR Operations, CBA
The Salvation Army in Canada
Canada
- Full-time
Reporting to the Director, HR Delivery & Solutions, the Senior Specialist, HR Operations, CBA exists to ensure that changes arising from collective bargaining negotiations are accurately…
Added 56 mins ago
NP
Systems Administrator/Operations Support Specialist - Senior
Navitas Partners, LLC
Toronto, ON
- Contract
Job Description: Systems Administrator/Operations Support Specialist - Senior
Added 56 mins ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 56 mins ago
IG
Bilingual Customer Service Representative
Insight Global
Montreal, QC
- Contract
Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and…
Added 56 mins ago
JE
Regional Delivery Manager
Just Eat Takeaway.com
Winnipeg, MB · Toronto, ON · AB
- Full-time
…you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally…
Added 56 mins ago
Client Services Specialist - Mississauga, ON
Intertek Canada
Mississauga, ON
Intertek is searching for a Client Services Specialist to join our Business Assurance team in our Mississauga, Ontario office. This is a fantastic opportunity to grow a versatile career in…
Added 1 hour ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
FB
Meat Department Manager
Farm Boy Inc.
Kingston, ON
- $57,500 to $62,500 CAD / year
- Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 1 hour ago
HG
DC Associate Driver - Inbound 1st Shift (Tier 1)
H&M Group
Ajax, ON
- Full-time
The right candidate will have a strong understanding of inbound/outbound operations processes, excellent communication skills, and a willingness to learn and adapt to change
Added 1 hour ago
FC
Recruitment Specialist - Corporate
FLINT Corp.
Calgary, AB
- Full-time
We are looking for an experienced Corporate Recruitment Specialist who brings a proactive and collaborative approach to recruitment, building strong relationships with hiring leaders and…
Added 1 hour ago
FC
Recruitment Specialist - Craft
FLINT Corp.
Calgary, AB
- Full-time
We are looking for an experienced Recruitment Specialist who thrives in a fast-paced, operational environment and takes genuine ownership of the full recruitment lifecycle, from sourcing…
Added 1 hour ago
H
Tech Services Rep, Prin
Halliburton
SK
- Full-time
We are strengthening our Multilateral Technology team and are seeking an experienced MLT Operations & Planning Engineer for an onshore-based position in Stavanger. The role will provide…
Added 1 hour ago
H
DC Associate Driver - Inbound 1st Shift (Tier 1)
H&M
Ajax, ON
- Full-time
The right candidate will have a strong understanding of inbound/outbound operations processes, excellent communication skills, and a willingness to learn and adapt to change

F12.net

Business Operations Specialist

Edmonton, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in Business Operations, Revenue Operations, Contract Administration, Finance Operations, or a related field.
Posting language: English
Posted: Nov 10, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

Position: The Business Operations Specialist plays a critical role in ensuring the operational and financial integrity of the region. This position is accountable for regional contract management, monthly recurring revenue (MRR) billing accuracy, billing audits, vendor invoice validation, and operational process improvement.

The Specialist serves as a key liaison between Business Operations, Sales, Finance, Service Delivery, Procurement, and Vendor Management teams to ensure contracts are accurately documented, services are billed correctly, client invoices align with contractual commitments, and operational processes are continuously improved.

Success in this role requires exceptional attention to detail, strong analytical abilities, sound business judgment, and the ability to identify discrepancies before they impact clients, revenue, or operational performance.

Key Responsibilities

Contract Management & Governance

Maintain ownership of regional contract administration and lifecycle management.
Review, create, modify, and maintain client agreements, amendments, renewals, and related documentation.
Ensure contract terms, pricing, commitments, and billing requirements are accurately reflected in business systems.
Conduct regular contract audits to identify discrepancies, compliance risks, or revenue leakage.
Maintain accurate contract records and supporting documentation.
Partner with Sales and Finance teams to resolve contract-related issues and discrepancies.
Support new client onboarding activities by ensuring contractual information is entered accurately and completely.

Monthly MRR Billing Management

Own the monthly MRR billing process for the region.
Validate recurring revenue invoices for accuracy, completeness, and contractual alignment.
Investigate and resolve billing discrepancies prior to invoice generation.
Ensure new contracts, amendments, user changes, licensing adjustments, and service modifications are accurately reflected in client billing.
Collaborate with Finance and Service Delivery teams to ensure billing deadlines are met.
Identify billing variances and recommend corrective actions.
Develop and maintain controls to improve billing accuracy and consistency.

Auditing & Revenue Assurance

Perform regular audits of client contracts, user counts and license assignments, vendor invoices, billing records, and service agreements.
Reconcile contract data against system records to ensure billing accuracy.
Identify revenue leakage, missed billings, duplicate charges, or contract inconsistencies.
Escalate findings and coordinate resolution with appropriate stakeholders.
Maintain audit documentation and reporting.

Vendor Invoice Validation

Review vendor invoices for accuracy and completeness.
Validate charges against client contracts, vendor agreements, and service consumption.
Ensure all vendor costs that are billable to clients are accurately captured within billing processes.
Support monthly financial reconciliation activities.

Microsoft CSP Licensing Administration

Develop and maintain subject matter expertise in Microsoft CSP licensing programs and billing models.
Understand Microsoft licensing structures, subscriptions, renewals, true-ups, and consumption-based services.
Perform licensing audits and reconciliations between vendor portals, client environments, contracts, and billing systems.
Support internal teams with licensing-related questions and billing escalations.
Identify opportunities to improve licensing accuracy and billing consistency.

Sales & Cross-Functional Collaboration

Collaborate closely with Sales teams to ensure accurate contract entry and setup.
Review new opportunities prior to activation to verify pricing, contract terms, products, services, and billing requirements.
Partner with Procurement, Service Delivery, Finance, and Vendor Management teams to resolve invoicing issues and escalations.
Act as a key point of contact for operational billing and contract-related inquiries.
Communicate effectively with stakeholders regarding billing status, discrepancies, and resolution plans.

Process Improvement & Operational Excellence

Evaluate, improve, and maintain core operational processes to ensure efficient and scalable business operations.
Identify opportunities to improve billing accuracy, contract management, revenue assurance, and workflow efficiency.
Develop and document standard operating procedures.
Create process controls to reduce operational risk and improve consistency.
Participate in operational improvement projects and strategic initiatives.
Support the ongoing development of quality assurance measures within Business Operations.

Internal Relationships

Build and maintain strong relationships across all departments.
Support onboarding and training of Business Operations team members.
Share knowledge and best practices related to contracts, billing, licensing, and operational processes.
Promote collaboration and continuous improvement across teams.
Participate in special projects and business initiatives as required.

Qualifications

Required

3+ years of experience in Business Operations, Revenue Operations, Contract Administration, Finance Operations, or a related field.
Experience managing billing processes and contract documentation.
Strong analytical and problem-solving skills.
Advanced attention to detail with a demonstrated ability to identify errors, discrepancies, and compliance risks.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite, particularly Excel.
Experience working with ERP, billing, CRM, and operational systems.

Preferred

Experience with Microsoft CSP licensing programs.
Experience with contract audits, billing audits, or revenue assurance activities.
Experience with NetSuite, Halo, ConnectWise, or similar business platforms.
Experience in managed services, technology services, or recurring revenue business models.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Business Operations Specialist manages regional contract administration, monthly recurring revenue billing, and vendor invoice validation to ensure financial integrity. They also collaborate across departments to improve operational processes and maintain accurate licensing records.

Requirements

Candidates must have at least 3 years of experience in business operations, finance, or contract administration. Proficiency in Microsoft Office, specifically Excel, and strong analytical and organizational skills are required.

Skills

Contract management
Billing accuracy
Revenue assurance
Financial reconciliation
Vendor invoice validation
Microsoft CSP licensing
Analytical skills
Problem-solving
Attention to detail
Process improvement
NetSuite
Halo
ConnectWise
Microsoft Office Suite
Excel
Operational excellence

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Revenue Operations
Contract Administration
Finance Operations
MRR
Billing Audits
Vendor Management
Microsoft CSP
Licensing
NetSuite
Halo
ConnectWise
Managed Services
Revenue Leakage
Compliance
Standard Operating Procedures
Quality Assurance
Data Reconciliation
IT Consulting
Financial Integrity

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