About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.
The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.
Responsibilities:
Strategic management:
- Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
- Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
- Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
- Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
- Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
- Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.
Financial performance:
- Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
- Manages risks associated with the book of business and directs activities to handle delinquent accounts.
- Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
- Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
- Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.
Client management:
- Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
- Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
- Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
- Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
- Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.
Management of Client Experience and Managed Services
- Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
- Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
- Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.
Business Operations:
- Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
- Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
- Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
- Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
- Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
- Ensure accurate and timely client billing working closely with the finance department.
- Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.
Requirements:
- Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
- Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
- Dynamic personality able to effectively engage and influence internal and external stakeholders
- Financial acumen regarding budgets, forecasting, and cost controls
- Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
- Experience in managing and monitoring performance metrics across business units and project portfolios
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
