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Added 5 hours ago
Senior Resource Manager
BIMM
Toronto, ON
Leaders and team members across Creative, XD, Technology, Strategy, Client Leadership, Project Management, Operations, HR, Talent Team, and Finance.
Added 6 hours ago
Senior AI Applied Value Architect
Celonis
Canada
…business challenges, fits into the right place in our customers’ technology stack and most importantly, generates strong ROI through deep and broad…
Added 6 hours ago
Applied AI Value Architect
Celonis
Canada
…business challenges, fits into the right place in our customers’ technology stack and most importantly, generates strong ROI through deep and broad…
Added 7 hours ago
NT
Records Management Clerk
NORTHWEST TERRITORIES POWER CORPORATION
Hay River, NT
- Full-time
…can affect NTPC's ability to perform safely, plan and execute Operations and Maintenance functions, and manage the Capital Plan. Government Legislation and Regulations govern public access,…
Added 9 hours ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Reporting to the Director of Operations & Human Resources and working collaboratively with the Human
Added 10 hours ago
MD
Assistant Director, Special Compensation Fund/State Program Administrator Manager Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Core operations (experience in at least one of the following: HR, Finance, Communications, Technology, Internal Controls, or Facilities).
Added 11 hours ago
JH
Director, Total Rewards
JUST HR
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
JUST HR has been engaged to recruit a Director of Total Rewards for our publicly traded global client. We are seeking an exceptional leader to join the Human Resources Leadership team. This…
Added 15 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 15 hours ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
Supports the Director, Academic Operations in the business planning process, including compiling supporting data and appendices, and submission of final and quarterly budget reports to Vice…
Added 15 hours ago
LR
Director Strategy Operations
Leap Recruitment Partners
Toronto, ON
- Full-time
Leap Recruitment Partners is actively seeking a dynamic Director, Operations & Strategy on behalf of a valued client, a leading national provider of independent medical assessments and…
Added 15 hours ago
Director, Information Technology & Enterprise Systems
International Business University
Toronto, ON
Reporting directly to the CEO, the Director will serve as a strategic advisor to senior leadership and play a pivotal role in shaping the institution's technology roadmap, enterprise…
Added 16 hours ago
Senior Manager Focus Factory
Acuity Inc.
Brossard, QC
Reporting to the Director of Operations, the Focus Factory Manager is responsible for leading all manufacturing activities within the assigned business unit while ensuring strong…
Added 17 hours ago
IE
Assistant Director of Studies
ILSC Education Group
Toronto, ON
- Temporary
ILSC Toronto is seeking an Assistant Director of Studies (ADoS) to support the Director of Studies. This is an in-person, temporary contract position from November 23, 2026, to February 28,…
Added 17 hours ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…transformation initiatives produce measurable outcomes across Technology and Operations. You will serve as a key coordination point across 14 countries, maintaining visibility across…
Added 17 hours ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
Encore Canada
Mississauga, ON
- Full-time
…between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 17 hours ago
CL
Human Resources Manager
Community Living Oakville
Oakville, ON
- $75,000 to $90,000 CAD / year
- Full-time
Reporting to the Director of Human Resources, the Human Resources Manager is responsible for ensuring excellence in day-to-day people operations. This role leads the delivery of HR…
Added 17 hours ago
EC
Event Technical Supervisor - BMO Center, Calgary
Encore Canada
Calgary, AB
- Full-time
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure…
Added 17 hours ago
RI
Branch Manager
Rentokil Initial
Lower Sackville, NS
- $85,000 to $95,000 CAD / year
- Full-time
…full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an…
Added 17 hours ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
…full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team’s professional development and personal goals with an…
Added 18 hours ago
RI
Branch Manager
Rentokil Initial
Sackville, NB
- $85,000 to $95,000 CAD / year
- Full-time
…full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an…
Added 18 hours ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
…full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an…
Added 18 hours ago
Casual Mechanic
City of Quinte West
Quinte West, ON
Supervisor of Fleet Services, Manager of Outdoor Operations, Supervisor of Roads, Supervisor of Parks and Open Space, Superintendent of Water/Wastewater Services, Director, other City…
Added 18 hours ago
A
Industrial Engineer
adidas
Brantford, ON
- Full-time
…distribution, packaging material, equipment, and methods of operations by using proven Industrial Engineering techniques. This position directly impacts the following KPIs: safety, cost per…
Added 19 hours ago
T
Account Manager
TEKsystems
Ottawa, ON
- Full-time
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 19 hours ago
G
Pipeline Construction & Integrity Survey Director
GeoVerra
Calgary, AB
- Full-time
…integrity services. As a Pipeline Construction & Integrity Survey Director, you'll play a key role in expanding our market presence, strengthening client relationships, mentoring and…

F12.net

General Manager, Ontario

Markham, ON, Canada

Apply About employer

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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