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Added 3 mins ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
We’re looking for a delivery leader who combines strong program management discipline with practical experience of complex technical implementations end to end. This isn’t a governance-only…
Added 3 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
Lead the implementation of UHN’s Master Plan, overseeing capital planning, project prioritization, feasibility assessments, scheduling, and risk management to support long-term…
Added 18 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 18 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
Reporting to Sr. Director of Engineering and Ground Operations for DHL Express Canada and based in Lachine, the leader who can thrive in this role will manage every aspect of local…
Added 18 mins ago
UL
Specialist, Business Development & Events
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reporting to the Director of Business Development and Marketing, this position offers an exciting combination of independent project ownership and collaboration with a broader national team.
Added 18 mins ago
AH
HR Technology Specialist
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Full-time
Project management, at any scale or level, is an asset.
Added 18 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, ATS Standards, the Manager, Military Integration and Coordination is NAV CANADA’s national lead for civil-military airspace integration, shaping the strategic…
Added 18 mins ago
OP
PRODUCTION PLANNER
ORA Partenaires
Winnipeg, MB
- Full-time
Diploma in Project Management, Production Planning, or another related field.
Added 33 mins ago
UH
Senior Director, Redevelopment
University Health Network
Toronto, ON
- Full-time
Lead the implementation of UHN’s Master Plan, overseeing capital planning, project prioritization, feasibility assessments, scheduling, and risk management to support long-term…
Added 33 mins ago
S
Directeur maintenance/Directrice maintenance
St-Amour
Châteauguay, QC
- Full-time
Our client, a well-established manufacturing company, is seeking a Director – Engineering and Maintenance to play a key role in optimizing operations and supporting the development of its…
Added 33 mins ago
S
Commercial Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
As a Commercial Specialist, you will support the commercial and contractual management of engineering projects within a multidisciplinary environment. You will work closely with the Project…
Added 33 mins ago
S
Delivery Engineer, Operations – ALTO project / Cadence
SYSTRA
Montreal, QC
- Full-time
Reporting to the Deputy Director, Planning & Design – Delivery, you will work closely with Workstream Leads, Managers, and internal teams to align processes, procedures, governance, and…
Added 33 mins ago
BC
Acquisitions Manager
Build Canada Homes | Maisons Canada
ON · Ontario, Canada
- Full-time
Provide project management services to the Director Acquisitions and Business Development to assist in realizing acquisitions within the constraints of schedules, budget and scope,…
Added 33 mins ago
S
Director – East Harbor
SYSTRA
Toronto, ON
- Full-time
Reporting to the Stations Vice President, the Owners Representative Director - Stations will provide project management and leadership to the two Alliance delivered new stations on the GO…
Added 34 mins ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 34 mins ago
M
Senior Manager, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
…countries - intake tracking, reporting cadence, escalation management, and cross-country knowledge sharing. Ensure the AVP and Director have timely, accurate visibility across portfolio…
Added 34 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
The Director, Talent Acquisition leads Sonepar Canada’s national talent acquisition strategy and operating model, ensuring we can anticipate workforce needs, attract high-calibre and…
Added 34 mins ago
S(
Assistant Chargé de Projet / Assistant Project Manager
Scalia (Les Propriétés)
Montreal, QC
- Full-time
Scalia is looking for an Assistant Project Manager to join our project management team as we work towards our vision of reinventing 18 neighborhoods by 2040. Under the supervision of the…
Added 34 mins ago
AP
Medical Education Lead
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
Strong project management and leadership skills (planning, development, and implementation/field mobilization); experience in implementing digital/live medical education programs is an…
Added 34 mins ago
PA
Director of Sales, 79069
Prodomax Automation Ltd.
Barrie, ON
- Full-time
…Collaborate with and have a positive impact on engineering and project management teams to ensure customer requirements are accurately captured and…
Added 34 mins ago
G
Technical Director
Gensler
Vancouver, BC
- Full-time
As Technical Director in Gensler’s Vancouver office, you will guide the technical delivery of design, helping project teams translate design intent into coordinated, constructible…
Added 49 mins ago
RI
Branch Manager
Rentokil Initial
Lower Sackville, NS
- $85,000 to $95,000 CAD / year
- Full-time
Under the supervision of the Regional Director, the duties and responsibilities of the Branch Manager include, but are not limited to, the following:
Added 49 mins ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
Under the supervision of the Regional Director, the duties and responsibilities of the Branch Manager include, but are not limited to, the following:
Added 49 mins ago
W
Director, Executive Compensation & Board Advisory Consulting
WTW
Calgary, AB
- $110,000 to $150,000 CAD / year
- Full-time
As a Director in our Executive Compensation and Board Advisory (ECBA) practice, you will bring your expertise in Canadian tax and accounting to collaborate with some of the industry’s top…
Added 49 mins ago
FS
Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
The position leads the design, implementation, change management, benefits realization, and operational transition required to enable FSRA’s future Auto Insurance Supervisory Model,…

F12.net

General Manager, Ontario

Markham, ON, Canada

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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