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Added 7 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
A Consulting guru with experience in organizational design and operating model with top-flight leadership and management skills. Your expertise is in advising clients on data-driven…
Added 7 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
Extracting data from published research studies using standardized extraction forms and protocols including study design, populations, interventions or exposures, comparators, outcomes,…
Added 7 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
Extracting data from published research studies using standardized extraction forms and protocols including study design, populations, interventions or exposures, comparators, outcomes,…
Added 7 mins ago
UO
HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…faculty and staff HR processes, and supports workforce planning, organizational change, and departmental strategic priorities. Working closely with the Director, Administration and…
Added 16 mins ago
Electrical/Electronic Design Engineer
National Research Council Canada
Ottawa, ON
Organizational Unit: Automotive and Surface Transportation
Added 22 mins ago
Civil Engineer-in-Training, Municipal Engineering
WSP
AB · Edmonton, AB
…Engineer-in-Training (EIT) in Edmonton, you will contribute to the planning, design, and delivery of municipal infrastructure projects including roadways, water distribution systems,…
Added 22 mins ago
B
Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Design and implement Cloud networking constructs - Virtual Networks (VNets), Subnets, Network Security Groups (NSGs), Private Endpoints, ExpressRoute/VPN Gateway, and DNS configurations -…
Added 22 mins ago
BC
Junior Estimator - Civil - BHC
Bird Construction
Mississauga, ON
- Full-time
Assist in the refining estimates as the design progresses.
Added 22 mins ago
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Embedded Software Engineer
Communications & Power Industries (CPI)
Georgetown, ON
- Full-time
Design, develop, and test embedded object orientated software for medical x-ray generators.
Added 22 mins ago
M
Senior Manager, Commercial Management
Metrolinx
Canada
- Full-time
Demonstrated experience in progressively responsible roles related to the planning, design, construction, and operation of rail and/or transit infrastructure and services, and related…
Added 22 mins ago
M
Rail Operations Specialist
Metrolinx
Canada
- Full-time
Facilitate business unit engagement sessions and operational briefing workshops to solicit input, clarify requirements, and align stakeholders on organizational objectives.
Added 22 mins ago
OG
Porter - Colwood
Onni Group of Companies
Colwood, BC
- Full-time
Organizational Skills for managing time and prioritizing tasks, with the ability to work independently.
Added 22 mins ago
PE
Intermediate Recruitment Specialist
Phasor Engineering Inc
Remote, Canada
- $70,000 to $100,000 CAD / year
- Contract
- Remote
As a wholly owned subsidiary of Quanta Services, we provide engineering and design services across transmission & distribution, substations, protection & control, geomatics, civil &…
Added 22 mins ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
Generate thematic maps and reports to support organizational decision-making
Added 22 mins ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Added 22 mins ago
CG
Resource Nurse - Medical - Permanent Full-Time (2026-230)
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Collingwood, ON
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Promote best practices, professional standards, and organizational policies.
Added 22 mins ago
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Resource Nurse - Inpatient Surgical - Permanent Full-Time (2026-231)
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Collingwood, ON
- Full-time
Promote best practices, professional standards, and organizational policies.
Added 22 mins ago
RI
Plant Manager
Recochem Inc.
Nisku, AB
- Full-time
Demonstrated ability to design and implement organizational structures, accountabilities, and roles that improve decision-making, operating efficiency, and responsiveness to changing…
Added 22 mins ago
CW
Director, Education Technology
CPA Western School of Business
AB · Edmonton, AB
- Full-time
…environment remains innovative, reliable, secure, and aligned with organizational…
Added 22 mins ago
5A
Registered Architect (or Experienced Architectural Intern)
5468796 Architecture Inc.
Winnipeg, MB
- Full-time
in projects from start to finish - from concept and schematic design through to
Added 30 mins ago
Information Management Consultant
Office of the Chief Information Officer
St. John's, NL
…Management of Information Act (MOIA). The position supports the design, implementation and continuous improvement of the government-wide IM program. Key responsibilities include providing…
Added 37 mins ago
SENIOR SYSTEMS INTEGRATOR P&R (UKG Pro Solution Architect)
City of Toronto
Toronto, ON
Added 37 mins ago
SERVICE DESIGN CONSULTANT
City of Toronto
Toronto, ON
Division & Section: Customer Experience, Service Design & Delivery
Added 37 mins ago
SA
Marketing Specialist
Steele Auto Group
PE
- Full-time
Coordinating the design and development of marketing materials, including business cards, flyers, and print advertisements.
Added 37 mins ago
SV
Registered Practical Nurse (RPN), Retirement
Schlegel Villages
Guelph, ON
- Part-time
Proven alignment with our organizational vision, mission, and values of Caring relationships, Persistent and passionate, Positive, Can-do attitude, Creative and innovative, Hardworking and…

F12.net

General Manager, Ontario

Markham, ON, Canada

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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