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Added 13 mins ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Position: HR Systems & Project Specialist is a one-year term position established to support the continued
Added 13 mins ago
PC
Mechanical Reliability & Asset Integrity Lead
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Director, Engineering, the Mechanical Reliability & Asset Integrity Lead will work closely with engineering, operations and project teams to influence equipment selection,…
Added 1 hour ago
CL
Senior Interior Designer
Clarisa Llaneza Studio
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…lakeside builds to brand flagships. Led by Principal & Creative Director Clarisa Llaneza, whose background is in architecture and lighting design, our work is about atmosphere: considered…
Added 1 hour ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
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Senior Learning & Development Specialist - Training & Development Spec 4
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Saint-Paul, NB · St.-Paul, NB
- Full-time
…organizational effectiveness. Working in partnership with the Director of Employee Experience, the incumbent contributes high-level expertise to agency training strategy, designs major…
Added 1 hour ago
ML
Sr. Specialist, International Recruitment (Licensed Canadian Immigration Consultant)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Reporting to the Director of Talent Acquisition and working within our International Recruitment Office (IRO) function, you'll work closely with our HR teams as the subject matter expert on…
Added 1 hour ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
The Patient Services Manager reports to the Program Director for Surgery with initial accountabilities of Belleville Oncology and Endoscopy units and Medical Day Clinic (MDC) at Belleville…
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Kelowna, BC
- Contract
…provide confidential administrative support functions to the Director for the department or program and other management staff as required. The Administrative Assistant serves as a vital…
Added 2 hours ago
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Kelowna, BC
- Full-time
…and current issues that affect professional practice. Strong project management, change management, and facilitation skills are required for this forward-focused position. May manage staff…
Added 2 hours ago
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Manager | Information Privacy
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- Full-time
…professional development, and reviewing progress with the Corporate Director to ensure that goals are achieved within established…
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Lead, Capacity, Access and Flow
Ontario Health | Santé Ontario
Whitby, ON
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Regional Manager,Traditional Health & Wellness
First Nations Health Authority
Ladysmith, BC
- Full-time
…You will work under the direction of the Regional Executive Director, in alignment with the regional health and wellness plan and summary service plan, and in partnership with the Regional…
Added 2 hours ago
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Director, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This…
Added 2 hours ago
A
Project Manager, Game Development [AQ-24646]
Aquent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
Are you a seasoned project management maestro with a passion for bringing ambitious console games to life? We are seeking a dynamic and proactive individual to join a vibrant development…
Added 2 hours ago
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Brand Governance & Marketing Operations Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
…assisting with various marketing operations. You will report to the Director of Canadian Brand Strategy and Management and work closely with your counterpart. Your keen attention to detail,…
Added 2 hours ago
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Energy Services Project Developer
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Calgary, AB · AB · Burnaby, BC · ON · Markham, Ontario · Edmonton, Alberta
- Full-time
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Added 3 hours ago
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Business Metrics Analyst
SaskTel
Regina, SK
- Full-time
…strategies to improve business unit performance at Manager, Director or Vice President level and shares the information with various external industry…
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Regional Manager, Primary Care
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…the Vancouver Island region and its integration with Joint Project Board initiatives. The position ensures the model aligns with direction determined by Regional Director, and with regional…
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Director, Measurement & Analytics
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- Full-time
We are seeking a director to support and contribute to our Measurement & Analytics (M&A) team. Reporting to the Senior Director of the M&A consulting practice within Flywheel’s Commerce…
Added 3 hours ago
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Director, Transformation & Regulatory Modernization
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
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Toronto, ON · Greater Toronto Area, Canada
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…Social Media, editing, and storytelling online. Reporting to the Director of Social Media & Communications, this person is a creative with a demonstrated ability to successfully develop and…
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Content Creator & Photographer/Videographer
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Toronto, ON · Greater Toronto Area, Canada
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…Social Media, editing, and storytelling online. Reporting to the Director of Social Media & Communications, this person is a creative with a demonstrated ability to successfully develop and…
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Director of Public Relations
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Toronto, ON
- Full-time
The Director of Public Relations will lead strategic communications and media relations across Republic Live, Burl’s Creek, and RLive’s management clients. This role will develop and…
Added 3 hours ago
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Director, Fraud Supervision
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Toronto, ON
- Full-time
Added 3 hours ago
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Director
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F12.net

General Manager, Ontario

Markham, ON, Canada

Apply About employer

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply About employer

More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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