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Added 9 mins ago
CR
Maintenance Manager - 6 month contract
Chartwell Retirement Residences
Brampton, ON
- Full-time
Provide professional, responsive service to residents, staff, and vendors.
Added 9 mins ago
VC
Project Accountant (Transmission)
Valard Construction
AB · Edmonton, AB
- Full-time
Review and correct cost coding on purchase orders and other transactions, and support field staff with third-party cost coding
Added 9 mins ago
JH
Executive Housekeeper - Resort (Queens County, NS)
JRoss Hospitality Recruiters
NS · Queens, NS
- $65,000 to $70,000 CAD / year
- Full-time
…experience for guests seeking tranquility and personalized service. The ideal candidate will have previous experience in a traditional executive housekeeping role, combined with a strong…
Added 9 mins ago
B&
Industrial Cybersecurity Senior Consultant 1
Black & Veatch
Markham, ON
- Full-time
May contribute to the development and implementation of the strategic direction and objectives of a service offering
Added 9 mins ago
VS
Dishwasher (Casual) - Canterbury Place (2026-11005)
Verve Senior Living
Toronto, ON · North York, ON
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 9 mins ago
DU
Director, Counselling & Psychological Services
Dalhousie University
Halifax, NS
- Full-time
…coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in…
Added 9 mins ago
B
Cleaning Supervisor
BGIS
Lethbridge, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
Added 9 mins ago
FE
Center Director - Beltline Campus
FB Education Services
Calgary, AB
- Full-time
This is a hands-on leadership opportunity for someone who knows how to bring together great people, quality early learning and strong operations to create a center where children thrive,…
Added 9 mins ago
W
Customer Service Manager
Walmart
Digby, NS
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 9 mins ago
Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
…members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting…
Added 9 mins ago
LC
Gérant d'épicerie
Loblaw Companies Limited
Port-Cartier, QC
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 9 mins ago
HR - Generalist
Salit Steel
Grimsby, ON · Vaughan, ON
…Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing products, including stock and fabricated rebar, as well as specialty products such as…
Added 9 mins ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
This role will work closely with sales leadership and sales field team members to optimize processes, develop talent, ensure compliance with sales strategies, and drive continuous…
Added 9 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Kamloops, BC
…smoothly and that your team provides the best possible customer service. When you’re working as acting manager, your tasks will include meeting overall goals, maintaining our corporate…
Added 9 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 9 mins ago
ASSISTANT.E GÉRANT.E JUNIOR
Boutique La Vie En Rose
Pointe-Claire, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 9 mins ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Pointe-Claire, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 9 mins ago
GÉRANT.E
Boutique La Vie En Rose
Laval, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 9 mins ago
BB
Territory Sales Manager, On-Premise - Niagara/Hamilton (United Division)
Breakthru Beverage Group
Hamilton, ON · ON · Head Office Ontario CAN
- Full-time
As a Territory Manager, you will be responsible for meeting or exceeding pre-determined service expectations while promoting product and fulfilling route management objectives. Through…
Added 9 mins ago
C
PSW/GA/HCA
Chartwell
ON · Stoney Creek, ON
- Part-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…
Added 9 mins ago
QP
Community Manager
QuadReal Property Group
Vancouver, BC
- Full-time
…surrounding property, and daily management and training of support staff. All this is done with the goal of providing resident satisfaction through the delivery of excellent service to all…
Added 9 mins ago
NF
Assistant Store Manager - Temporary 12 Months
Nature's Fare Markets
White Rock, BC
- Contract
…passion for organic and natural products, and a quality driven leadership style. Alongside the Store Manager you will be responsible for team member hiring, development and administration,…
Added 9 mins ago
NF
Bistro Team Leader (Food Services)
Nature's Fare Markets
Langley (City), BC
- Full-time
Outstanding interpersonal and customer service skills and the ability to set the standards for customer service in the Bistro department
Added 24 mins ago
S
OCS Design Delivery – Senior Manager
SYSTRA
Toronto, ON
- Full-time
Service-focused leadership and influencing skills to provide senior technical and administrative leadership to an operating or functional unit;
Added 24 mins ago
S
Chef
Save-On-Foods
Vancouver, BC · Alberni - Vancouver BC
- Full-time
Western Canada’s premier food destination, Urban Fare offers great food, unparalleled selections, expert staff and an environment designed to inspire and excite. With a unique assortment of…

F12.net

General Manager, Ontario

Markham, ON, Canada

Apply About employer

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply About employer

More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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