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Added 12 mins ago
Production Automation Director (PAD), Bell Media
Bell
Toronto, ON
In the case of technical or program failure, make substitutions or adjustments as necessary to maintain continuous service
Added 12 mins ago
Service Desk L1 Support Agent
Sid Lee
Toronto, ON
A minimum of 2 years of experience in technical support, including customer service.
Added 12 mins ago
FR
Service Advisor
Fraserway RV
Abbotsford, BC
- Full-time
When a customer brings their RV in for service, they want to know it's in good hands. They want someone who listens, explains their options, keeps them informed, and follows through.
Added 12 mins ago
Account Manager
Univar Solutions
Calgary, AB
Arrange frequent joint calls with Univar and Supplier Technical Service Specialists.
Added 12 mins ago
S
Launch Implementation Manager
Spare
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
As a Launch Implementation Manager, you will be accountable for guiding government agencies and transit operators from kickoff through launch, setting each one up for a long and successful…
Added 12 mins ago
ML
Industrial Mechanic Millwright (433A)
Maple Leaf Foods Inc.
Burlington, ON
- Full-time
Reporting to the Shop Manager, the Industrial Mechanic Millwright ideally has 5-10 years of experience in a machine shop, fabrication shop, repair shop or job-shop environment. The…
Added 12 mins ago
AC
ESP Customer Manager
Aston Carter
Longueuil, QC
- $45 to $60 CAD / hour
- Contract
The Customer Manager (CM) serves as the primary commercial and operational focal point for customers enrolled in the Eagle Service Plan (ESP), a cost-guaranteed maintenance program for…
Added 12 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join our team, with…
Added 12 mins ago
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Technology Manager
Takeaway
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- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 26 mins ago
B&
Industrial Cybersecurity Senior Consultant 1
Black & Veatch
Markham, ON
- Full-time
…outlined in master plans.This is a hands-on role, blending technical capabilities with analysis and customer guidance. The role requires a wide range of duties, including onsite…
Added 26 mins ago
RI
Branch Manager
Rentokil Initial
Sackville, NB
- $85,000 to $95,000 CAD / year
- Full-time
Manage existing customer service requests, inquiries and escalations
Added 26 mins ago
FR
Sustainability Specialist
FirstService Residential Canada
Mississauga, ON
- Full-time
…outcomes. This position is ideal for someone who wants to combine technical data expertise with customer engagement while working as part of an integrated team of energy professionals…
Added 26 mins ago
RI
Branch Manager
Rentokil Initial
Halifax, NS
- $85,000 to $95,000 CAD / year
- Full-time
Manage existing customer service requests, inquiries and escalations
Added 26 mins ago
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Business Operations Manager - Acheson
Liebherr-Canada Ltd.
Acheson, AB
- Full-time
Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
Added 26 mins ago
W
(CAN) Préposé aux caisses libre-service
Walmart
St.-Romuald, QC
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 26 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Kamloops, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
Dartmouth- Truck & Transport Technician (Mechanic)
Human Resources
Dartmouth, NS
…safety standards, supporting efficient operations and public service…
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Sr Application Software Developer
BMO
Toronto, ON · SCC
- Full-time
…across functional teams to translate user requirements into technical specifications and deliver high-quality software solutions. The Senior Full Stack Developer will design, build, and…
Added 26 mins ago
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Assistant Store Manager - Temporary 12 Months
Nature's Fare Markets
White Rock, BC
- Contract
…and a quality driven leadership style. Alongside the Store Manager you will be responsible for team member hiring, development and administration, as well as ensuring the delivery of…
Added 41 mins ago
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OCS Design Delivery – Senior Manager
SYSTRA
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- Full-time
…the timely implementation of solutions to minimize impacts on customer service while ensuring high-quality standards and safety practices are…
Added 41 mins ago
UO
Platform Engineering Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and…
Added 41 mins ago
UO
Applications Technical Lead
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Applications Technical Lead reports to the EASD Senior Manager.
Added 41 mins ago
JI
Cost Accounting Manager
J.D. Irving, Limited
Lethbridge, AB
- Full-time
The Cost Accounting Manager will oversee all technical aspects of the plant’s accounting resources, analysis and reporting of plant costing information. Accounts for and communicates…
Added 41 mins ago
TS
Thrift Store Clerk
The Salvation Army Canada and Bermuda Territory
Yarmouth Indian Reserve No. 33, NS · Yarmouth Community Church - Thrift Store
- Full-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 41 mins ago
C
Product Lifecycle Manager
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Ottawa, ON
- Full-time
As Product Lifecycle Manager, you will operate at the center of customers, Sales, Engineering, Supply Chain, and executive leadership. You will bring a strong point of view on the market,…

F12.net

General Manager, Ontario

Markham, ON, Canada

Apply About employer

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Job details

Experience: Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Posting language: English
Posted: Oct 30, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the COO, the General Manager (GM) is responsible for F12’s financial and operational performance at the provincial or regional level with a focus on driving growth and fostering a positive culture for the region. The responsibility of the GM encompasses revenue growth, technical service delivery, and operational excellence. The leadership of the GM is instrumental in fostering a high-performance culture, delivering an exceptional client experience, and promoting the F2 brand within the region. By playing an active role within the regional communities, the GM successfully develops referrals for customers and business acquisitions fueling growth in the region.

Responsibilities:

Strategic management:

Generates and articulates an annual strategic plan for the region encompassing territory development, organic revenue growth, client retention, and cultural development.
Works alongside F12 Marketing and F12 Sales to develop and execute strategic plans to drive revenue growth within the region.
Strategizes account management functions and drives excellence through client segmentation and quality account management practices.
Collects, measures, and scores the client experience and relays quantifiable positive and constructive feedback to F12’s project and service leadership.
Leverages business operations functions to accurately implement, track, and report processes, activities, and results necessary to achieve objectives and results.
Enables a culture of process efficiency, maintains and enables a team for business process management to define, document and to improve process efficiency over time.

Financial performance:

Holds overall responsibility for the region’s P&L as it relates to the regions EBITDA contributions. Maintains accurate forecasting and participates in annual budget creation in alignment with the regional strategic plan.
Manages risks associated with the book of business and directs activities to handle delinquent accounts.
Holds responsibility for regional financial reporting around the regions book of business and the accuracy and completeness of client invoicing.
Accelerates the activation and revenue recognition of services through careful direction and collaboration with regional leaders to align solution design resources, project resources, and onboarding schedules.
Identifies cost-control, revenue leakage, and productivity opportunities, holding accountability to direct teams for achieving targets.

Client management:

Responsible for all existing client sales and account management in their region. This includes staff management of Technical Account Managers and vCIOs.
Works with the account teams to identify and optimize opportunities for sales growth in existing accounts and to support regional sales for new logos.
Participates in regional sales strategy meetings to support sales and ensure that staffing (technical and business operations), processes and resources are aligned with our prospecting and selling efforts.
Enables and supports sales/pre-sales activities by contributing to important proposals and presentations, establishing relationships with existing F12 clients and prospective clients, and supporting the sales team to close/sign new deals or renewals.
Establishes learning and development objectives essential to the client relations organization’s success and stewards learning and development initiatives through partnerships with People and Development and external training resources.

Management of Client Experience and Managed Services

Responsible for the overall delivery of managed services and the client experience of F12 clients in the region.
Works closely with the Director of Managed Services to ensure the effective execution of technical projects and services agreements within the region.
Participates in services and operations meetings to identify service delivery issues, manage escalations and improvement strategies to ensure a positive client experience.

Business Operations:

Oversee all operational aspects of the provincial business, ensuring efficiency, quality, and compliance with company policies.
Collaborate with department leaders to streamline processes and workflows, driving operational excellence.
Manage warehouse operations for the region to optimize inventory management and distribution of IT equipment.
Oversee the management of company vehicles, including maintenance, fuel efficiency, and scheduling.
Ensure the proper maintenance and management of company facilities, including safety and sustainability initiatives.
Ensure accurate and timely client billing working closely with the finance department.
Oversee provincial HR support in collaboration with the People and Development team, including social events and Networker orientation within the region.

Requirements:

Minimum of 10 years of leadership experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results.
Education and/or experience equivalent to an undergraduate degree or higher in a technical field.
Dynamic personality able to effectively engage and influence internal and external stakeholders
Financial acumen regarding budgets, forecasting, and cost controls
Ability to operate at the strategic level yet close enough to the details to add value to clients and support to the team
Experience in managing and monitoring performance metrics across business units and project portfolios

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

The General Manager is responsible for the financial and operational performance of the region, focusing on revenue growth and service delivery. They lead regional teams to ensure operational excellence, client satisfaction, and the execution of strategic business plans.

Requirements

Candidates must have a minimum of 10 years of leadership experience with a proven track record of managing business and financial results. An undergraduate degree or higher in a technical field is required or equivalent experience.

Skills

Strategic management
Financial performance
P&L management
Client management
Managed services
Business operations
Leadership
Budgeting
Forecasting
Cost control
Account management
Process efficiency
Team management
Sales strategy
Technical service delivery

Benefits

Three weeks vacation
Flex days
Leadership development opportunities
Growth coaching
Educational advancement reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
Tuition reimbursement
Paid time off
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

General Manager
IT Consulting
P&L
EBITDA
Strategic Planning
Managed Services
Technical Account Manager
vCIO
Business Operations
Revenue Growth
Client Retention
Process Efficiency
Financial Reporting
Budgeting
Forecasting
Cost Control
Sales Strategy
Service Delivery
Inventory Management
HR Support
Leadership
Stakeholder Engagement
Performance Metrics
Project Management
IT Infrastructure

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