About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.
The Position: The Print & Copier Technician provides onsite technical service to F12 clients across Victoria and surrounding communities. This field based role installs, configures, maintains, and repairs printers, copiers, and multifunction devices while delivering responsive, professional customer support. The technician works independently from a daily service schedule, spends most of the day at client locations, and becomes a trusted technical contact for assigned customers. The role also supports F12’s transition to a standardized HP device environment while maintaining existing Toshiba equipment and client relationships.
Responsibilities
Field Service & Preventative Maintenance
- Complete onsite break and fix service for office printers, copiers, and multifunction devices.
- Diagnose and resolve print quality, paper feed, mechanical, electrical, hardware, and device software issues.
- Replace common components such as rollers, fusers, transfer units, imaging units, and maintenance kits.
- Perform preventative maintenance to improve device reliability and reduce repeat service calls.
- Use service documentation, diagnostic tools, and basic hand tools safely and effectively.
Installation, Configuration & Technical Support
- Install and implement new printers, copiers, and multifunction devices at client sites.
- Connect devices to client networks, configure IP settings, print queues, drivers, and basic printer software in Windows environments.
- Diagnose basic network printing and connectivity issues involving TCP/IP, DHCP, DNS, print servers, and Windows printing.
- Provide clear end user orientation and basic training following installation.
- Escalate complex technical, software, or network issues to the appropriate internal resource and support resolution through completion.
Client Service & Service Coordination
- Build trusted relationships with assigned clients and serve as a reliable onsite technical contact.
- Respond professionally to client questions, service concerns, and complaints, keeping customers informed throughout the service process.
- Explain technical problems and solutions in clear, practical language.
- Manage a daily schedule of service calls, prioritize urgent issues, and work independently across multiple client locations.
- Accurately document service calls, parts used, device condition, actions taken, and work completed.
- Manage assigned parts and service inventory and identify replenishment needs.
Qualifications & Experience
- Two or more years of copier, printer, or related field service experience is preferred. A strong junior technician with relevant mechanical, IT, or technical support experience may be considered.
- Experience servicing HP business printers and multifunction devices is strongly preferred.
- Experience servicing Toshiba multifunction devices is an asset.
- Working knowledge of printer and print management software, drivers, and Windows printing environments.
- Basic understanding of TCP/IP networking, DHCP, DNS, IP addressing, print servers, and print queues.
- Strong mechanical aptitude and demonstrated troubleshooting and problem-solving ability.
- Excellent customer service, communication, and relationship management skills.
- Ability to work independently, organize a field schedule, follow service processes, and complete accurate documentation.
- High school diploma or equivalent is required. Relevant technical education, A+, Network+, or manufacturer certifications are assets.
- Valid driver’s license and ability to travel regularly to customer locations across Victoria and Vancouver Island.
- Ability to safely lift and move printer components weighing up to 50 lb / 23 kg.
- Availability for occasional after-hours support when required.
Core Competencies
- Mechanical & Technical Troubleshooting
- Print Software & Network Connectivity
- Customer Service & Relationship Management
- Independent Field Service Execution
- Communication & Customer Education
- Organization, Documentation & Follow Through
- Continuous Learning & Adaptability
What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:
- Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
- Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
- Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.
Our Equal Opportunity Commitment:
- F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
- For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.
Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.
