Jobs in Canada

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Added 1 min ago
P&
Financial Analyst – Manufacturing Operations
Pratt & Whitney
Halifax, NS
- Full-time
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 1 min ago
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Shipper-Receiver
Napoleon
Barrie, ON
- Full-time
**Must have a Valid Forklift License for consideration - please submit with resume** · Must have an existing forklift certification and be able to pass an internal training & testing program
Added 1 min ago
TC
Project Manager - Operations
Toromont Cat
Brampton, ON · Winnipeg, MB · NS · Dartmouth, NS
- Full-time
As a Project Manager - Operations, YOU will experience:
Added 1 min ago
Senior Project Sustaining Engineer
Leonardo DRS, Inc.
NS · Bedford, Nova
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 1 min ago
BR
Office & Tenant Services Coordinator
BGO Real Estate
AB · Calgary, AB
- Full-time
…coordinate workplace initiatives and deliver an exceptional experience for employees, visitors, tenants and clients. This role will provide administrative, financial and operational support…
Added 1 min ago
RA
Scale Clerk
Real Alloy
Mississauga, ON
- Other
REAL ALLOY is the market leader in third-party aluminum recycling and specification alloy production. Headquartered in Cleveland, Ohio, we have 16 plants strategically located across the…
Added 1 min ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
…responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive,…
Added 1 min ago
ML
FSQA Supervisor/HACCP Specialist
Maple Leaf Foods Inc.
Toronto, ON · North York, Ontario
- $62,000 to $91,000 CAD / year
- Full-time
As a key leader on the FSQA team, the FSQA Supervisor is responsible for ensuring the Quality Assurance and Food Safety programs and protocols are executed effectively at the facility. By…
Added 1 min ago
EC
Future Leaders Program – Management Trainee
EMCO Corporation
Vancouver, BC
- Full-time
With 120 years of experience, EMCO Corporation is one of Canada’s largest wholesale distributors, providing essential plumbing, HVAC, waterworks, and industrial products to the construction…
Added 15 mins ago
MN
Customer Service Officer (Part-Time Contract)
Monde Nissin Australia
Mulgrave, NS
- Part-time
Work closely with our customer service team leader & demand/supply planners to ensure our major orders are filled or any shortages are communicated effectively
Added 15 mins ago
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JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
You have previous team management experience in a retail environment;
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S&
Vice President of Finance
Stevenson & White
Ottawa, ON
- Full-time
Provide management with clear analysis of performance, trends, and risks, and develop key metrics such as recurring revenue, retention, margins, and customer economics
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Software Engineer
Applicantz
Toronto, ON
- $50 to $55 CAD / hour
- Contract
As a global leader in 3D design, engineering, and entertainment software, we help people imagine, design, and make a better world. We accelerate better design through an unparalleled depth…
Added 15 mins ago
B&
Retail Brand Experience Key Holder-Premium Outlets Montreal
Bath & Body Works
Mirabel, QC
- $19.6 CAD / hour
- Part-time
Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or…
Added 15 mins ago
VR
Wellness Nurse Manager - RPN
VIVA Retirement Communities
Vaughan, ON
- Full-time
You have a passion to raise the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and…
Added 15 mins ago
SJ
C.T. Technologist CT
St. Joseph's Health Centre, Toronto
Toronto, ON
- Full-time
Must possess a key element of professionalism · Must possess effective communication between colleagues, patients and their families
Added 15 mins ago
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Bilingual Recruiter
Hays
Montreal, QC
- Full-time
…across 31 countries, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Together with over 9,500 people across the globe, we are better…
Added 15 mins ago
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Product Specialist (Cloud Support SME)
Acceldata
Kitchener, ON
- Full-time
Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products
Added 16 mins ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 16 mins ago
SL
Bilingual Proposal Coordinator
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 16 mins ago
Service Delivery Manager
F12.net
Vancouver, BC
…services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT…
Added 16 mins ago
STORE MANAGER - BRAMPTON
Kitchen Stuff Plus
Brampton, ON
…places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff…
Added 16 mins ago
STORE MANAGER - BRAMPTON
Kitchen Stuff Plus
Brampton, ON
…places to shop again and again for our great staff and helpful customer service. We are proud of, and invest in, our great people. Join our team, explore, and discover all the great stuff…
Added 16 mins ago
SI
Concepteur de systèmes - System Designer
Solotech Inc.
Montreal, QC
- Full-time
Under the responsibility of the Montreal V&I system designer team leader, the system designer assists all employees of the department by supporting the representatives for the design and…
Added 31 mins ago
FG
MANGO - Assistant Store Manager/Assistant(e) gérant(e) de magasin - Pointe Claire
Fox Group Canada Inc.
Pointe-Claire, QC · Point Claire, Quebec
- Full-time
Nous sommes à la recherche d’un(e) Assistant(e) gérant(e) de magasin, un(e) leader exceptionnel(le) capable de motiver, d’inspirer et de développer l’équipe du magasin.

F12.net

Service Delivery Manager

Vancouver, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Proven experience (3+ years) in a service delivery management role within an MSP environment
Posting language: English
Posted: Nov 11, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are seeking an experienced and results-driven Service Delivery Manager to join our dynamic team as a key player in our Managed Services Provider (MSP) division. It is one of the most important roles in F12. You are the person who connects our company with our clients, keeping our technicians on task, focused on the most important priorities, and constantly improving. Your role involves overseeing and managing an IST; to meet the needs and expectations of clients while maintaining efficient and effective service operation's. The successful candidate will be responsible for overseeing the end-to-end service delivery process, ensuring the highest level of customer satisfaction and operational efficiency.

If you are a motivated and strategic leader with a passion for delivering exceptional services in a fast-paced environment, we invite you to apply for this exciting opportunity and contribute to the success of our MSP division.

Responsibilities:

Team Leadership & Development

Lead and inspire a team of service delivery professionals, fostering a culture of collaboration, accountability, and continuous improvement
You will also provide coaching, mentorship, and professional development opportunities to team members
You will effectively allocate resources and personnel to ensure projects are completed on time and within budget while managing workload and resolving scheduling conflicts
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Identify opportunities to motivate the technicians

Service Delivery Oversight

Manage the complete service delivery lifecycle, from project initiation to ongoing support and maintenance, ensuring adherence to SLA’s (Service Level Agreements) and KPI’s (Key Performance Indicators)
You will also collaborate with cross-functional teams to ensure seamless integration of services and timely resolution of issues
With the assistance of the technical team leads prepare each Technician’s Quarterly Review including their new Quarterly Goals
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Complete performance assessments with technicians

Client Relationship Management

Build and maintain strong relationships with clients, acting as the main point of contact for service-related inquiries, escalations, and strategic discussions
You will also conduct regular service reviews with clients to assess satisfaction, identify areas for improvement, and showcase the value of MSP services
Complete performance assessments with technicians

Quality Assurance

Establish and enforce quality assurance measures to guarantee the delivery of high-quality services
Conduct regular audits and assessments to identify areas for improvement and ensure compliance with industry standards
Do sample call quality reviews, completing the relevant QA sheet
Review sample tickets, reviewing data integrity as well as QA on the technicians written communication

Technical Expertise

Develop and implement processes and procedures to optimize service delivery efficiency, identifying and addressing bottlenecks and areas for improvements
You will also monitor and report on service delivery metrics utilizing data-driven insights to enhance performance
Plan and, if possible, schedule any training for the technicians

Budget Management

Work closely with the Director of Managed Services to manage the IST’s budget effectively, ensuring that resources are allocated efficiently
Review expense and reimbursement claims

Risk Management

Proactively identify and mitigate potential risks to service delivery, collaborating with internal teams to develop contingency plans and preventative measures
You will stay informed about industry trends, best practices, and emerging technologies to adapt service delivery strategies accordingly
Monitor and support the progress of technicians’ written quarterly goals

Requirements:

Bachelor’s degree in a relevant field; additional certifications in project management or ITIL are a plus
Proven experience (3+ years) in a service delivery management role within an MSP environment
Strong understanding of IT infrastructure, cloud services, and managed services
Excellent leadership, communication, and interpersonal skills
Demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines
Familiarity with ITIL frameworks and best practices

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Delivery Manager oversees the end-to-end service delivery process for an integrated service unit to ensure high-quality client outcomes and operational efficiency. They are responsible for leading and mentoring a team of technicians, managing client relationships, and ensuring adherence to SLAs and KPIs.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in a service delivery management role within an MSP environment. Strong leadership, communication, and technical knowledge of IT infrastructure and ITIL frameworks are required.

Skills

Service delivery management
Team leadership
IT infrastructure
Cloud services
Managed services
ITIL
Project management
SLA management
KPI tracking
Performance management
Strategic planning
Risk management
Budget management
Quality assurance
Coaching

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Tuition reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
MSP
Managed Services Provider
ITIL
SLA
KPI
IT Infrastructure
Cloud Services
Team Leadership
Performance Assessment
Quality Assurance
Budget Management
Risk Management
Project Management
Client Relations
Technical Support
Data Integrity
Mentorship
Strategic Planning
Operational Efficiency

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Work requirements

Jobs in Canada