Jobs in Canada

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Added 5 mins ago
ML
FSQA Supervisor/HACCP Specialist
Maple Leaf Foods Inc.
Toronto, ON · North York, Ontario
- $62,000 to $91,000 CAD / year
- Full-time
We’re a global food company with approximately 10,000 team members. We operate sites in 20+ locations across Canada. We also have locations in the U.S. and Mexico, and do business in Asia.
Added 19 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
Orangeville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 19 mins ago
NW
Intake & Outreach Assistant
Newcomer Women's Services Toronto
Toronto, ON · Etobicoke, ON
- Full-time
The Intake & Outreach Assistant supports NEW’s client recruitment, community outreach, intake and registration activities. The position works primarily in the community, including at…
Added 19 mins ago
NF
Project Manager Strategy & Technology
Nature Fresh Farms
Leamington, ON
- $90,000 to $125,000 CAD / year
- Full-time
Support the execution of AI, technology, and business transformation initiatives introduced through ReFRESH or other approved business priorities.
Added 19 mins ago
CH
Regional General Manager
Cambridge Hotel and Conference Centre
Cambridge, ON
- Full-time
General Manager Leadership and Talent Development
Added 20 mins ago
O
Associate, Marketing & Communications
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week
Added 20 mins ago
Service Delivery Manager
F12.net
Vancouver, BC
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 20 mins ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
The Marketing Manager is responsible for leading the planning, coordination, and execution of key marketing initiatives across Joseph Ribkoff’s wholesale business, newly developed retail…
Added 50 mins ago
RP
Leasing Manager
Royal Premier Homes
London, ON
- Full-time
Royal Premier Homes develops and operates mid- and high-rise residential buildings in London, Ontario. Our projects, including our development at 801 Sarnia Road near Western University,…
Added 50 mins ago
Co-op Job Developer
University of Guelph
Guelph, ON
The Experiential Learning department plays a critical role in fostering student success and employability and supports the institution’s commitment to providing students with opportunities…
Added 50 mins ago
Customer Coordinator
Molson Coors
Toronto, ON
…flawless execution of sales initiatives, product launches, and key projects across the province. Reporting to the Sales Enablement Manager, you will play a critical role in ensuring…
Added 50 mins ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
Orangeville, ON
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 1 hour ago
CR
Division Director
Clarity Recruitment
Toronto, ON
- Full-time
Clarity’s Permanent Search business has been established for more than a decade and continues to grow its market share. We’re now looking for a dedicated leader to take full ownership of…
Added 1 hour ago
CD
Senior Sales Manager – Americas Touring Shows
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Must reside in Montréal, Canada
Added 1 hour ago
FG
Food Service Sales Manager
Farm Girl
Toronto, ON
- Full-time
We are looking for a Foodservice Sales Manager to grow Farm Girl’s foodservice business across Canada and the US. This is a growing channel for us, so you will find the customers, shape the…
Added 1 hour ago
VC
icebreaker: Supervisor - Vaughan Mills
VF Corporation
Vaughan, ON
- $22.45 to $26.46 CAD / hour
- Full-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 1 hour ago
I
icebreaker: Supervisor - Vaughan Mills
icebreaker
Vaughan, ON
- $22.45 to $26.46 CAD / hour
- Full-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 1 hour ago
Senior Systems Analyst
F12.net
Cambridge, ON
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
Territory Manager
F12.net
AB
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
Project Manager
F12.net
Surrey, BC
About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and…
Added 1 hour ago
K
Analyst, Corporate Finance
KPMG
Calgary, AB
- Full-time
Assist with proactive business development and deal initiation activities.
Added 1 hour ago
-F
Intermediate Associate, Geotechnical
-30- Forensic Engineering
Toronto, ON
- Full-time
Must have Professional Engineer licensing in Ontario (P.Eng)
Added 1 hour ago
DH
Campus Manager on Duty
Diamond Hotels Management Inc.
Kingston, ON
- Full-time
The Campus Manager on Duty (MOD) is responsible for providing operational leadership and oversight across three hotel properties: Quality Inn & Conference Centre, Comfort Inn & Suites…
Added 1 hour ago
MS
Business Development Manager - GTA
MultiFlow Solutions
Mississauga, ON
- Full-time
The Business Development Manager – GTA will be a motivated, self starter that will represent The UMI Group of Companies. Travel will be required. Reporting to the Director of Sales, you…
Added 1 hour ago
-F
Intermediate Associate, Geotechnical
-30- Forensic Engineering
Toronto, ON
- Full-time
Must have Professional Engineer licensing in Ontario (P.Eng)

F12.net

Service Delivery Manager

Vancouver, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Proven experience (3+ years) in a service delivery management role within an MSP environment
Posting language: English
Posted: Nov 11, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are seeking an experienced and results-driven Service Delivery Manager to join our dynamic team as a key player in our Managed Services Provider (MSP) division. It is one of the most important roles in F12. You are the person who connects our company with our clients, keeping our technicians on task, focused on the most important priorities, and constantly improving. Your role involves overseeing and managing an IST; to meet the needs and expectations of clients while maintaining efficient and effective service operation's. The successful candidate will be responsible for overseeing the end-to-end service delivery process, ensuring the highest level of customer satisfaction and operational efficiency.

If you are a motivated and strategic leader with a passion for delivering exceptional services in a fast-paced environment, we invite you to apply for this exciting opportunity and contribute to the success of our MSP division.

Responsibilities:

Team Leadership & Development

Lead and inspire a team of service delivery professionals, fostering a culture of collaboration, accountability, and continuous improvement
You will also provide coaching, mentorship, and professional development opportunities to team members
You will effectively allocate resources and personnel to ensure projects are completed on time and within budget while managing workload and resolving scheduling conflicts
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Identify opportunities to motivate the technicians

Service Delivery Oversight

Manage the complete service delivery lifecycle, from project initiation to ongoing support and maintenance, ensuring adherence to SLA’s (Service Level Agreements) and KPI’s (Key Performance Indicators)
You will also collaborate with cross-functional teams to ensure seamless integration of services and timely resolution of issues
With the assistance of the technical team leads prepare each Technician’s Quarterly Review including their new Quarterly Goals
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Complete performance assessments with technicians

Client Relationship Management

Build and maintain strong relationships with clients, acting as the main point of contact for service-related inquiries, escalations, and strategic discussions
You will also conduct regular service reviews with clients to assess satisfaction, identify areas for improvement, and showcase the value of MSP services
Complete performance assessments with technicians

Quality Assurance

Establish and enforce quality assurance measures to guarantee the delivery of high-quality services
Conduct regular audits and assessments to identify areas for improvement and ensure compliance with industry standards
Do sample call quality reviews, completing the relevant QA sheet
Review sample tickets, reviewing data integrity as well as QA on the technicians written communication

Technical Expertise

Develop and implement processes and procedures to optimize service delivery efficiency, identifying and addressing bottlenecks and areas for improvements
You will also monitor and report on service delivery metrics utilizing data-driven insights to enhance performance
Plan and, if possible, schedule any training for the technicians

Budget Management

Work closely with the Director of Managed Services to manage the IST’s budget effectively, ensuring that resources are allocated efficiently
Review expense and reimbursement claims

Risk Management

Proactively identify and mitigate potential risks to service delivery, collaborating with internal teams to develop contingency plans and preventative measures
You will stay informed about industry trends, best practices, and emerging technologies to adapt service delivery strategies accordingly
Monitor and support the progress of technicians’ written quarterly goals

Requirements:

Bachelor’s degree in a relevant field; additional certifications in project management or ITIL are a plus
Proven experience (3+ years) in a service delivery management role within an MSP environment
Strong understanding of IT infrastructure, cloud services, and managed services
Excellent leadership, communication, and interpersonal skills
Demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines
Familiarity with ITIL frameworks and best practices

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Delivery Manager oversees the end-to-end service delivery process for an integrated service unit to ensure high-quality client outcomes and operational efficiency. They are responsible for leading and mentoring a team of technicians, managing client relationships, and ensuring adherence to SLAs and KPIs.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in a service delivery management role within an MSP environment. Strong leadership, communication, and technical knowledge of IT infrastructure and ITIL frameworks are required.

Skills

Service delivery management
Team leadership
IT infrastructure
Cloud services
Managed services
ITIL
Project management
SLA management
KPI tracking
Performance management
Strategic planning
Risk management
Budget management
Quality assurance
Coaching

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Tuition reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
MSP
Managed Services Provider
ITIL
SLA
KPI
IT Infrastructure
Cloud Services
Team Leadership
Performance Assessment
Quality Assurance
Budget Management
Risk Management
Project Management
Client Relations
Technical Support
Data Integrity
Mentorship
Strategic Planning
Operational Efficiency

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Work requirements

Jobs in Canada