Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
LH
Development Team Lead
Lifemark Health Group
Brampton, ON
- $100,000 to $120,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office and 1 day remote)
Added 6 mins ago
CS
Executive Director- Retirement Operations
Cogir Senior Living
Burlington, ON · The Williamsburg
- Full-time
Seeking an Executive Director with strong operations leadership experience in hospitality. You'll oversee general management of our retirement residence, delivering a superior "More Living"…
Added 6 mins ago
UH
Nurse Practitioner, Schroeder Arthritis Institute
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 20 mins ago
CI
Director, Dulux Stores - Ontario & Western Canada
Canadian Industries Limited
Vaughan, ON
- Full-time
The Director, Operations for Ontario & Western Canada provides strategic and operational leadership for the Dulux store network across Ontario and Western Canada. This role is accountable…
Added 20 mins ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 20 mins ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 20 mins ago
CI
Director, Sales Ontario
Canadian Industries Limited
Vaughan, ON
- Full-time
The Director, Sales for Ontario, provides strategic and operational leadership for the Dulux store network across Ontario. This role is accountable for translating the sales strategy into…
Added 21 mins ago
AI
Site Manager
American Iron and Metal
Matane, QC
- Full-time
Reporting to the Regional Director, the Site Manager is responsible for coordinating site activities, managing teams, and ensuring the smooth execution of operations related to the…
Added 21 mins ago
Service Delivery Manager
F12.net
Vancouver, BC
Work closely with the Director of Managed Services to manage the IST’s budget effectively, ensuring that resources are allocated efficiently
Added 35 mins ago
HA
Manager, Signature Events & Community Fundraising
Hope Air
Toronto, ON
- Full-time
…programs and third-party community events reporting to the Director of…
Added 36 mins ago
A
Senior Director, Market Development
Apertera
Toronto, ON
- Full-time
Apertera is seeking a Senior Director, Market Development to join our Business Development team in Toronto. This is a senior, relationship-driven role for someone who brings an established,…
Added 36 mins ago
Director, Software Engineering
Tubi - Canada
Toronto, ON
Tubi is seeking a Director, Software Engineering to own the strategy and execution of Content Onboarding and Content Delivery. Content Onboarding owns how our content partners and…
Added 51 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
Reporting to the Director, Total Rewards, you will manage a team of three Total Rewards specialists responsible for delivering and continuously improving our compensation, benefits,…
Added 51 mins ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
Applicants must have legal authorization to work in Canada with no restrictions
Added 51 mins ago
VC
Commercial Manager (Bilingual English / French)
Valard Construction
Calgary, AB
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 51 mins ago
LC
Associate Merchant, HMR Packaged – 18-month Contract (Super Market Division)
Loblaw Companies Limited
Brampton, ON
- Full-time
At Loblaw, you'll be part of a passionate team that thrives on innovation. Reporting directly to our Category Director, you'll collaborate with top Merchants and work alongside talented…
Added 1 hour ago
B
Total Rewards Advisor (Temporary, 12 months)
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Total Rewards Director, the successful candidate will actively participate in the design, improvement and implementation of global remuneration policies and programs. In…
Added 1 hour ago
B
Total Rewards Advisor (Temporary, 12 months)
BRP
Valcourt, QC
- Full-time
Reporting to the Total Rewards Director, the successful candidate will actively participate in the design, improvement and implementation of global remuneration policies and programs. In…
Added 1 hour ago
VM
Environmental Services Manager
Villa Marconi Long Term Care Centre
Ottawa, ON
- Full-time
Employee and Family Assistance Program (only included if specific to the role)
Added 1 hour ago
CS
Part Time HCA- 3pm-10pm
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Must possess strong written and oral communication skills · Must have demonstrated sound skills and knowledge of providing personal care duties
Added 1 hour ago
TO
Development Officer
The Ontario SPCA and Humane Society
Pembroke, ON
- $62,000 to $75,000 CAD / year
- Full-time
Must have open availability, including days, evenings, weekends, and holidays · Must have a valid driver’s license and access to a reliable vehicle for travel
Added 1 hour ago
W
Finance Manager
WelcometoSSM
Sault Ste. Marie, ON
- Full-time
…attention to detail as a Finance Manager. Reporting to the Director of Finance (Accounting & Controls), the Finance Manager is responsible for leading key finance compliance activities…
Added 1 hour ago
Account Executive
F12.net
AB
The Purpose: Reporting to the Director of Sales, the Account Executive will provide elevated experience and strategic integration by leveraging Solutions Designers to assist in offering an…
Added 1 hour ago
Territory Manager
F12.net
AB
The Purpose: Reporting to the Director of Sales, the Territory Manager is an experienced business leader responsible for guiding decision-makers in sales opportunities through discovering,…
Added 1 hour ago
MU
Frosh Support Specialist
McGill University
Brown Student Serv.
- Part-time
…in Frosh, as well as on the logistics of training and Frosh program…

F12.net

Service Delivery Manager

Vancouver, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Proven experience (3+ years) in a service delivery management role within an MSP environment
Posting language: English
Posted: Nov 11, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are seeking an experienced and results-driven Service Delivery Manager to join our dynamic team as a key player in our Managed Services Provider (MSP) division. It is one of the most important roles in F12. You are the person who connects our company with our clients, keeping our technicians on task, focused on the most important priorities, and constantly improving. Your role involves overseeing and managing an IST; to meet the needs and expectations of clients while maintaining efficient and effective service operation's. The successful candidate will be responsible for overseeing the end-to-end service delivery process, ensuring the highest level of customer satisfaction and operational efficiency.

If you are a motivated and strategic leader with a passion for delivering exceptional services in a fast-paced environment, we invite you to apply for this exciting opportunity and contribute to the success of our MSP division.

Responsibilities:

Team Leadership & Development

Lead and inspire a team of service delivery professionals, fostering a culture of collaboration, accountability, and continuous improvement
You will also provide coaching, mentorship, and professional development opportunities to team members
You will effectively allocate resources and personnel to ensure projects are completed on time and within budget while managing workload and resolving scheduling conflicts
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Identify opportunities to motivate the technicians

Service Delivery Oversight

Manage the complete service delivery lifecycle, from project initiation to ongoing support and maintenance, ensuring adherence to SLA’s (Service Level Agreements) and KPI’s (Key Performance Indicators)
You will also collaborate with cross-functional teams to ensure seamless integration of services and timely resolution of issues
With the assistance of the technical team leads prepare each Technician’s Quarterly Review including their new Quarterly Goals
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Complete performance assessments with technicians

Client Relationship Management

Build and maintain strong relationships with clients, acting as the main point of contact for service-related inquiries, escalations, and strategic discussions
You will also conduct regular service reviews with clients to assess satisfaction, identify areas for improvement, and showcase the value of MSP services
Complete performance assessments with technicians

Quality Assurance

Establish and enforce quality assurance measures to guarantee the delivery of high-quality services
Conduct regular audits and assessments to identify areas for improvement and ensure compliance with industry standards
Do sample call quality reviews, completing the relevant QA sheet
Review sample tickets, reviewing data integrity as well as QA on the technicians written communication

Technical Expertise

Develop and implement processes and procedures to optimize service delivery efficiency, identifying and addressing bottlenecks and areas for improvements
You will also monitor and report on service delivery metrics utilizing data-driven insights to enhance performance
Plan and, if possible, schedule any training for the technicians

Budget Management

Work closely with the Director of Managed Services to manage the IST’s budget effectively, ensuring that resources are allocated efficiently
Review expense and reimbursement claims

Risk Management

Proactively identify and mitigate potential risks to service delivery, collaborating with internal teams to develop contingency plans and preventative measures
You will stay informed about industry trends, best practices, and emerging technologies to adapt service delivery strategies accordingly
Monitor and support the progress of technicians’ written quarterly goals

Requirements:

Bachelor’s degree in a relevant field; additional certifications in project management or ITIL are a plus
Proven experience (3+ years) in a service delivery management role within an MSP environment
Strong understanding of IT infrastructure, cloud services, and managed services
Excellent leadership, communication, and interpersonal skills
Demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines
Familiarity with ITIL frameworks and best practices

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Delivery Manager oversees the end-to-end service delivery process for an integrated service unit to ensure high-quality client outcomes and operational efficiency. They are responsible for leading and mentoring a team of technicians, managing client relationships, and ensuring adherence to SLAs and KPIs.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in a service delivery management role within an MSP environment. Strong leadership, communication, and technical knowledge of IT infrastructure and ITIL frameworks are required.

Skills

Service delivery management
Team leadership
IT infrastructure
Cloud services
Managed services
ITIL
Project management
SLA management
KPI tracking
Performance management
Strategic planning
Risk management
Budget management
Quality assurance
Coaching

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Tuition reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
MSP
Managed Services Provider
ITIL
SLA
KPI
IT Infrastructure
Cloud Services
Team Leadership
Performance Assessment
Quality Assurance
Budget Management
Risk Management
Project Management
Client Relations
Technical Support
Data Integrity
Mentorship
Strategic Planning
Operational Efficiency

Report this job

Work requirements

Jobs in Canada