Jobs in Canada

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Added 4 mins ago
Chef(fe) principal(e) du PMO manufacturier/Senior Manufacturing PMO Lead
Capgemini
Montreal, QC
We are seeking a Senior Manufacturing PMO Lead to support the deployment of the Front Line Leadership (FLL) Program within
Added 4 mins ago
LC
Senior Staff Portfolio Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- $170,000 to $200,000 CAD / year
- Full-time
- Remote
Lead portfolio reviews across Hospitality, Retail, and Financial Services, providing visibility into priorities, investments, delivery progress, and business outcomes.
Added 17 mins ago
B
Intermediate Interior Designer
BGIS
Montreal, QC
- Full-time
The TFMS Intermediate Interior Designer is part of a team delivering Space Layout & Interior design, Functional Space Planning and Furniture Procurement Support services. The intermediate…
Added 19 mins ago
AM
Principal Software Development Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
Own and drive design of complex, data-heavy backend services and user-facing applications for AI/GPU and platform workflows (Kubernetes, APIs, integrations).
Added 32 mins ago
K
Field Cost Analyst
Kelly
Calgary, AB
- Contract
…right away. You will join the Core Programs Project Controls team and report to a Supervisor or Team Lead. The team supports maintenance projects that last one to two years and range from…
Added 48 mins ago
MP
Manager, Application Support
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $110,000 to $115,000 CAD / year
- Full-time
Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
Added 48 mins ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
Lead and develop the Security Architecture team, with accountability for performance, coaching, succession planning, and the skills required to support enterprise priorities.
Added 48 mins ago
M
Director, Development and Delivery, IT
Metrolinx
Canada
- Full-time
Lead the development and implementation of the I&IT strategies and plans. Currently we support an Oracle ERP with a Microsoft Cloud environment.
Added 1 hour ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Lead and develop the Security Architecture team, with accountability for performance, coaching, succession planning, and the skills required to support enterprise priorities.
Added 1 hour ago
SL
AVP, Security Domain Enterprise Architecture
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
Lead and develop the Security Architecture team, with accountability for performance, coaching, succession planning, and the skills required to support enterprise priorities.
Added 1 hour ago
CG
Senior Full-Stack Engineer
Coates Group
Toronto, ON
- Full-time
The Senior Full-Stack Engineer will lead the technical execution and strategic development for Digital Menu Board solutions for Quick Service Restaurant (QSR) clients. This role aims to…
Added 1 hour ago
S
Solutions Architect
StafinGo
Toronto, ON
- $85 to $100 CAD / hour
- Contract
Work is hybrid in Toronto, with two days per week on-site
Added 1 hour ago
Systems Engineer-GCGCON
Great Canadian Entertainment
Toronto, ON · North York, ON
Working within a large IT team, the System Engineer diagnoses and resolves complex technical issues; proactively monitors, optimizes, automates, and patches systems; and builds and deploys…
Added 1 hour ago
Test- Director, Technical Solutions (Enterprise Application Integrations)
The Canada Life Assurance Company
Toronto, ON
The Director, Technical Solutions – Enterprise Application Integrations will lead teams responsible for designing and delivering the integration capabilities that connect our applications,…
Added 2 hours ago
LH
Development Team Lead
Lifemark Health Group
Brampton, ON
- $100,000 to $120,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office and 1 day remote)
Added 2 hours ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 2 hours ago
A
Sales Development Rep Associate
Accenture
Mississauga, ON
- Full-time
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their…
Added 2 hours ago
Service Delivery Manager
F12.net
Vancouver, BC
…the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and…
Added 2 hours ago
C
Sr. Manager, Data Engineering
Cineplex
Toronto, ON
- Full-time
…analytics, insights, and innovation across the business. You will lead a team of Data Engineers, partnering closely with stakeholders across Data Science, Analytics, and Technology to…
Added 2 hours ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 2 hours ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
Requirements Gathering & Workshop Facilitation: Lead detailed requirements gathering workshops with HR subject matter experts using Design Thinking, process mapping, and structured business…
Added 3 hours ago
A
Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]
Agoda
Montreal, QC
- Full-time
The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allow staff…
Added 3 hours ago
G
Technical Consultant ( Java)
Galent
Toronto, ON
- Contract
…and data requirements into scalable technical solutions. The Lead level will additionally provide technical direction, mentor team members, lead technical workstreams, and participate in…
Added 3 hours ago
ER
Application Support Analyst, Procurement
ExperTech Recruiting
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
…their Procurement Excellence, Assurance and Transformation team in Montreal. This is a 12-month contract, working in a hybrid model in Montreal, with a competitive…
Added 3 hours ago
MF
AVP, Client Engagement & Communications
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
You will also serve as the business Product Owner for Salesforce Marketing Cloud and the engagement orchestration capabilities that support connected client journeys. Working with IS, Data…

F12.net

Service Delivery Manager

Vancouver, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Experience: Proven experience (3+ years) in a service delivery management role within an MSP environment
Posting language: English
Posted: Nov 11, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: The primary purpose of the Service Delivery Manager is to ensure the delivery of high-quality services to clients through a dedicated integrated service unit (IST). We are seeking an experienced and results-driven Service Delivery Manager to join our dynamic team as a key player in our Managed Services Provider (MSP) division. It is one of the most important roles in F12. You are the person who connects our company with our clients, keeping our technicians on task, focused on the most important priorities, and constantly improving. Your role involves overseeing and managing an IST; to meet the needs and expectations of clients while maintaining efficient and effective service operation's. The successful candidate will be responsible for overseeing the end-to-end service delivery process, ensuring the highest level of customer satisfaction and operational efficiency.

If you are a motivated and strategic leader with a passion for delivering exceptional services in a fast-paced environment, we invite you to apply for this exciting opportunity and contribute to the success of our MSP division.

Responsibilities:

Team Leadership & Development

Lead and inspire a team of service delivery professionals, fostering a culture of collaboration, accountability, and continuous improvement
You will also provide coaching, mentorship, and professional development opportunities to team members
You will effectively allocate resources and personnel to ensure projects are completed on time and within budget while managing workload and resolving scheduling conflicts
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Identify opportunities to motivate the technicians

Service Delivery Oversight

Manage the complete service delivery lifecycle, from project initiation to ongoing support and maintenance, ensuring adherence to SLA’s (Service Level Agreements) and KPI’s (Key Performance Indicators)
You will also collaborate with cross-functional teams to ensure seamless integration of services and timely resolution of issues
With the assistance of the technical team leads prepare each Technician’s Quarterly Review including their new Quarterly Goals
Schedule Quarterly Reviews for each Technician in the second week of the quarter
Complete performance assessments with technicians

Client Relationship Management

Build and maintain strong relationships with clients, acting as the main point of contact for service-related inquiries, escalations, and strategic discussions
You will also conduct regular service reviews with clients to assess satisfaction, identify areas for improvement, and showcase the value of MSP services
Complete performance assessments with technicians

Quality Assurance

Establish and enforce quality assurance measures to guarantee the delivery of high-quality services
Conduct regular audits and assessments to identify areas for improvement and ensure compliance with industry standards
Do sample call quality reviews, completing the relevant QA sheet
Review sample tickets, reviewing data integrity as well as QA on the technicians written communication

Technical Expertise

Develop and implement processes and procedures to optimize service delivery efficiency, identifying and addressing bottlenecks and areas for improvements
You will also monitor and report on service delivery metrics utilizing data-driven insights to enhance performance
Plan and, if possible, schedule any training for the technicians

Budget Management

Work closely with the Director of Managed Services to manage the IST’s budget effectively, ensuring that resources are allocated efficiently
Review expense and reimbursement claims

Risk Management

Proactively identify and mitigate potential risks to service delivery, collaborating with internal teams to develop contingency plans and preventative measures
You will stay informed about industry trends, best practices, and emerging technologies to adapt service delivery strategies accordingly
Monitor and support the progress of technicians’ written quarterly goals

Requirements:

Bachelor’s degree in a relevant field; additional certifications in project management or ITIL are a plus
Proven experience (3+ years) in a service delivery management role within an MSP environment
Strong understanding of IT infrastructure, cloud services, and managed services
Excellent leadership, communication, and interpersonal skills
Demonstrated ability to manage multiple projects simultaneously and deliver results within established timelines
Familiarity with ITIL frameworks and best practices

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Delivery Manager oversees the end-to-end service delivery process for an integrated service unit to ensure high-quality client outcomes and operational efficiency. They are responsible for leading and mentoring a team of technicians, managing client relationships, and ensuring adherence to SLAs and KPIs.

Requirements

Candidates must possess a bachelor's degree and at least 3 years of experience in a service delivery management role within an MSP environment. Strong leadership, communication, and technical knowledge of IT infrastructure and ITIL frameworks are required.

Skills

Service delivery management
Team leadership
IT infrastructure
Cloud services
Managed services
ITIL
Project management
SLA management
KPI tracking
Performance management
Strategic planning
Risk management
Budget management
Quality assurance
Coaching

Benefits

Three weeks vacation
Flex days
Leadership development
Growth coaching
Tuition reimbursement
Health spending account
RRSP matching
Extended health care
Dental coverage
Vision coverage
Disability insurance
Life insurance
Employee assistance program
On-site parking

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Manager
MSP
Managed Services Provider
ITIL
SLA
KPI
IT Infrastructure
Cloud Services
Team Leadership
Performance Assessment
Quality Assurance
Budget Management
Risk Management
Project Management
Client Relations
Technical Support
Data Integrity
Mentorship
Strategic Planning
Operational Efficiency

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Work requirements

Jobs in Canada