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Added 1 min ago
Micromobility Coordinator (Methods Analyst I)
City of Edmonton
AB
Work directly with shared micromobility operators, City business units, and corporate collaborators to review site plans and resolve day-to-day implementation issues
Added 1 min ago
R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
The Analyst II, QC Microbiology reports to the QC Supervisor, supporting QC Microbiology operations. This position requires working in Controlled/Non-Classified and Classified areas. The…
Added 1 min ago
GD
System Integration Verification & Validation
General Dynamics Missions System International
Ottawa, ON
- Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, to join our team. You will work as part of a multi-disciplined engineering team that has…
Added 16 mins ago
GD
System Integration Verification & Validation
General Dynamics Mission Systems–Canada
Ottawa, ON
- Full-time
We are currently looking for a System Integration Verification & Validation Engineering Analyst, to join our team. You will work as part of a multi-disciplined engineering team that has…
Added 16 mins ago
B
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
- Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
Added 16 mins ago
MI
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
Added 16 mins ago
A
Pricing & Performance Analyst
Akkodis
Toronto, ON
- $90,000 to $95,000 CAD / year
- Full-time
As part of their continued expansion in Canada, they are seeking a Pricing & Performance Analyst to join a high-impact Product & Pricing team responsible for portfolio performance,…
Added 16 mins ago
IG
Senior Data Analyst
IMCS Group
ON · Ontario, Canada
- Contract
We are seeking a detail-oriented and analytical Data Analyst to support our business decisions through meaningful insights derived from data. You will be responsible for collecting|…
Added 16 mins ago
AI
Business Analyst, Derivatives Onboarding (Capital Markets)
Avanciers Inc.
Montreal, QC
- $70 to $75 CAD / hour
- Contract
Avanciers Incorporated is hiring a Business Analyst, Derivatives Onboarding (Capital Markets) for one of our clients.
Added 16 mins ago
VB
Analyst II, IT
Vale Base Metals
Sudbury, ON
- Contract
We are currently seeking an Analyst II, IT Business Applications, Canada and International to join our Information Technology team in Sudbury, Ontario.
Added 16 mins ago
GS
Analyste d'affaires système (BSA) Guidewire ( Senior)
Groupe SII
Montreal, QC
- Full-time
Minimum de huit (8) années d’expérience pertinente en analyse d’affaires ou en analyse fonctionnelle, dont cinq (5) années comme analyste d’affaires systèmes (BSA), incluant une expérience…
Added 16 mins ago
M
Senior H&B Consulting Analyst
Marsh
Calgary, AB
- Full-time
We are currently looking for a Senior Health & Benefits (H&B) Consultant Analyst to join our team. This hybrid role requires working at least three days a week in our Calgary office.
Added 16 mins ago
LB
Analyst, Middle Office
Laurentian Bank
Toronto, ON
- Full-time
The Middle Office team at LBS supports several of the organisation’s business lines in their day-to-day activities as well as in a role of oversight and control. The team plays a…
Added 16 mins ago
PB
Financial Reporting Analyst
Pollard Banknote Limited
Winnipeg, MB
- Full-time
We’re looking for a detail-oriented and analytical Financial Reporting Analyst to join our Finance team within our Winnipeg Office.
Added 16 mins ago
TS
Contract and Compliance Analyst
T&T Supermarket
Richmond, BC
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Associate Director, Contract and Compliance, the Contract and Compliance Analyst will help strengthen T&T’s contracting and compliance practices.
Added 16 mins ago
RI
Senior Business Analyst
Raas Infotek
AB · Edmonton, AB
- Contract
Minimum 5 years of experience in a Business Analyst role.
Added 16 mins ago
Consultant Business Systems
HSBC Global Services Limited
Toronto, ON
Work closely with the Team Lead/ Business Analyst/ Project Manager, assisting with the requirements gathering process and support business user’s queries
Added 16 mins ago
NR
Senior Pricing Analyst
Norton Rose Fulbright
Toronto, ON
- Full-time
The Senior Pricing Analyst is a business intelligence and analytics professional specializing in pricing strategy. The role provides strategic pricing insights, analysis, and reporting to…
Added 16 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 16 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 16 mins ago
CK
Analyst, HR Service Center, Benefits and Absences
Circle K
Laval, QC
- Full-time
DEC in Administrative Techniques, Accounting and Management, Finance, Business Administration, Human Resources, or another related field, or equivalent experience.
Added 16 mins ago
ED
Director, Corporate Development
Estruxture Data Centers
AB · Rocky View County, Alberta
- Full-time
Team Leadership: Lead and manage the corporate development team, directly supervising corporate development analyst(s) and other direct reports within the Commercial team while fostering…
Added 16 mins ago
ED
Director, Corporate Development
Estruxture Data Centers
Toronto, ON
- Full-time
Team Leadership: Lead and manage the corporate development team, directly supervising corporate development analyst(s) and other direct reports within the Commercial team while fostering…
Added 31 mins ago
H
Life Cycle Support Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The Life Cycle Support Analyst will leadi a comprehensive life cycle design and optimization of customer solutions for Hitachi Rail’s global CBTC and interlocking projects. Lead the…
Added 46 mins ago
T
Credit Analyst
thyssenkrupp
ON · Ontario, Canada
- $75,000 USD / year
- Full-time
Set up new customers within ERP and related business systems.

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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