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Added 14 mins ago
A
Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus
Mirabel, QC
- Full-time
Added 14 mins ago
B
Maintenance & Reliability Manager
Bimeda
Cambridge, ON
- Full-time
AI Disclosure in Hiring: Artificial intelligence (AI) may be used to assist with certain aspects of the recruitment process, including the initial review and screening of applications.…
Added 14 mins ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…resource is the primary liaison between the Finance/Project Business teams and the Information System’s Business applications team. The resource will engage with the Global Hitachi Rail…
Added 14 mins ago
OM
Senior Lead, Policies & Programs (People and Culture)
Ontario Medical Association
Toronto, ON
- Full-time
…programs such as Human Resources, Organizational Development, Business Administration, or a related…
Added 14 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
NS
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
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LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Halifax, NS
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 14 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
NS
- Part-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 14 mins ago
LC
Épicerie Assistant Gérant/Superviseur temps plein jour
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Montreal, QC
- Full-time
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Added 14 mins ago
FB
Loan Consultant
Fairstone Bank
Courtenay, BC
- Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
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B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
Sr. Developer - Application Development JAVA N
Added 14 mins ago
Pricing Analyst
360training
ON
…recommendations that influence pricing decisions across the business. You will own key pricing analyses, lead pricing experimentation, and partner closely with Product, Sales, Marketing,…
Added 14 mins ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 14 mins ago
IF
Manager, IT Service Delivery – Group Savings and Retirement
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Act as a strategic partner to the business sectors you support and ensure alignment between business priorities, technology strategies and enterprise architecture.
Added 14 mins ago
FG
Software Engineer, Full-Stack Applications (Associate Director)- AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…AI, automation, and modern engineering practices can improve developer productivity, analyst experience, decision support, and operational excellence. This is a critical leadership role for…
Added 14 mins ago
Legislative Advisor - TERM
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Red Deer, AB
…and a regional reach of over 300,000, it’s a growing hub for business, services, and…
Added 14 mins ago
D
Data Scientist, Validation of Financial and AI Models
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Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a data scientist, you provide the data needed to make business decisions, develop solutions and services adapted to business issues and understand member and client behaviour. You lead…
Added 29 mins ago
A
Senior Talent Acquisition Partner
Altis
Hamilton, ON
- Full-time
…acquisition plays an important role in supporting continued business…
Added 29 mins ago
GT
Consultant, Site Reliability Engineering
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $65 to $72 CAD / hour
- Contract
…Experience Technology to support the Banking Centre Line of Business, ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work…
Added 29 mins ago
RE
Senior Model Risk Audit Consultant
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
Business group: Model, Data and Artificial Intelligence Audit 2 – part of Audit team overall (450+ employees); within Audit there are specialty groups – this group focuses on audits focused…
Added 29 mins ago
A
AI Systems Engineer
Altis
Peterborough, ON
- $40 to $50 CAD / hour
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Experience translating business and engineering needs into requirements, architecture, interfaces, designs, test evidence, and maintainable documentation
Added 29 mins ago
IS
AI Solutions Architect
Iris Software Inc.
Toronto, ON
- Contract
Translate business and user needs (of RMs and related personas) into AI-native product capabilities.
Added 29 mins ago
FI
Process Excellence Consultant
FP Inc.
Toronto, ON
- $50 to $64 CAD / hour
- Contract
Partner with business leaders to identify, assess, prioritize, and implement high-impact process improvement opportunities.
Added 29 mins ago
F
Coordonateur·trice au succès client
Fundica
Montreal, QC
- Full-time
You will work closely with the President and our business development, marketing, product, software development, and funding analysis teams. You will support our growth across the United…
Added 29 mins ago
C
Product Designer
Cella
Toronto, ON
- $63 to $68 CAD / hour
- Full-time
…end-to-end product design, bridging the gap between user needs and business objectives. You will lead features from initial discovery and concept exploration through to detailed visual…
Added 29 mins ago
SG
Project Management Director
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…access progress, risks, and resource utilization through the business intelligence environment without the need for manual…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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