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Added 13 mins ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Reporting to the Program Manager, Project Excellence Office (PXO), the Operations Support Officer co-ordinates overall operational support activities for the section and division, and…
Added 43 mins ago
Intermediate Technology Specialist, IT Service Management
Equitable
Waterloo, ON
…collaborate with business and IT partners to support shared infrastructure, troubleshoot and optimize systems, and contribute to the delivery of reliable, high-quality technology services.…
Added 43 mins ago
TG
Supply Chain Manager
Trillium Guideway Partners
Toronto, ON
- $160,000 to $180,000 CAD / year
- Full-time
The Primary Construction Team consists of ACCIONA Infrastructure Canada Inc. (ACCIONA) and Amico Major Projects Inc. (Amico), as Trillium Guideway Partners (TGP).
Added 58 mins ago
Senior Manager, Marketing Channel Strategy & Operations
Scotiabank
Toronto, ON
The Senior Manager, Marketing Channel Strategy & Operations is a strategic project management role to support the Growth Marketing Channel Centres of Excellence (CoE) by supporting campaign…
Added 1 hour ago
M-
Design Lead - Facade Detailing
Mitrex - Building-Integrated Solar Technology
Toronto, ON
- Full-time
…generators. Cladify is our rainscreen and architectural cladding systems brand. We manufacture ventilated rainscreen assemblies in porcelain, ACM, and stone-composite materials - along with…
Added 1 hour ago
CN
Director of Facilities & Maintenance
Canadian Niagara Hotels
Niagara Falls, ON
- Full-time
Maintain comprehensive knowledge of critical infrastructure including elevators, building systems, and in-room technology (Key Lock System, TV/Guest Room Entertainment, internet, telephony)
Added 1 hour ago
UO
Microsoft Platform Analyst
University of Manitoba
Winnipeg, MB
- $60,205.6 to $86,850.4 CAD / year
- Full-time
Are you an experienced IT professional with a strong background in Microsoft technologies and enterprise infrastructure? The University of Manitoba - IST is looking for a Microsoft Platform…
Added 1 hour ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Technical Services Manager in the Department of Civil and Environmental Engineering and School of Mining and Petroleum Engineering, the Design and Experiential Learning…
Added 1 hour ago
A
Supply Chain Manager
Amico
Toronto, ON · North York, ON
- Full-time
The Supply Chain Manager will support the Elevated Guideways and Stations Contract (“EGS”) of The Ontario Line ("OL"). The Primary Construction Team for this project consists of ACCIONA…
Added 1 hour ago
M
Senior Internal Auditor/Auditeur interne principal
MDA
Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
…partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global…
Added 1 hour ago
T
Application Support Specialist
Tekshapers
Toronto, ON
- Full-time
Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.
Added 1 hour ago
HT
Project Manager
Hirematic Talent Solutions
Toronto, ON
- $65 to $70 CAD / hour
- Full-time
The successful candidate will manage medium to large-scale technology initiatives involving audio-visual systems, advanced telecommunications, video-over-IP, VoIP, and enterprise IT…
Added 1 hour ago
OG
Information Technology Project Manager
Optimal Growth Technologies
Ottawa, ON
- Contract
Oversee software development, infrastructure, systems integration, or cloud projects.
Added 1 hour ago
Intermediate Technology Specialist, Service Now Developer
Equitable
Waterloo, ON
In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional…
Added 1 hour ago
CI
Senior Maintenance Technician
Curaleaf International
Brampton, ON
- Full-time
…reliability, performance, and continuous improvement of our facility infrastructure, production systems, and critical equipment. Reporting to the Facilities Manager, you will serve as a…
Added 2 hours ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior Project Manager / Leader to oversee complex Audio-Visual (AV), Videoconferencing, Telecommunications, and IT Infrastructure projects within the…
Added 2 hours ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 2 hours ago
A
Architectural Construction Project Manager
Acciona
ON · CAN - Eglinton Crosstown West
- Full-time
…to Toronto’s Line 5 light rail transit network. This major infrastructure project includes seven new stations and installation of rail and systems under a progressive design-build…
Added 3 hours ago
I
Production Planner
Integra
Harrow, ON
- Full-time
Joining Integra means being part of a company that is shaping the future of data center infrastructure. If you’re passionate about innovation, impact, and building systems the world depends…
Added 3 hours ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…clients to transform themselves across the full AI stack, from infrastructure to…
Added 3 hours ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…clients to transform themselves across the full AI stack, from infrastructure to…
Added 3 hours ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…activities encompassing engineering, logistics, maintenance, IT systems, infrastructure, and material support throughout the entire product lifecycle. Our dedicated team ensures that…
Added 3 hours ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…activities - encompassing engineering, logistics, maintenance, IT systems, infrastructure, training and material support - throughout the entire product lifecycle. Our dedicated team…
Added 4 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…technical assistance, with a strong focus on Building Automation Systems (BAS), building controls, and the effective integration of site systems to ensure safe, efficient, and high-quality…
Added 5 hours ago
O
Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
The Senior Engineering Manager will lead engineering teams building and evolving the Stratus Imaging Archive product and play a critical role in advancing our cloud-native Vendor Neutral…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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