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Added 2 mins ago
D
Sales Manager - Home Envelope Products
Dakwakada
Whitehorse, YT
- Full-time
Ensure customer information and requirements are accurately captured to support efficient quotation preparation and order processing.
Added 2 mins ago
CE
Senior Geoscience Technologist
Cenovus Energy
Calgary, AB
- Full-time
Cenovus is seeking a Senior Geoscience Technologist to join our Thermal Geoscience Development team. Reporting to the Manager, Foster Creek Geoscience Development, this role supports…
Added 2 mins ago
Product Manager, Digital Banking (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
…Banking and working alongside senior management, the Product Manager is responsible for devising strategies and leading projects to optimize customer service via Equitable Bank’s digital…
Added 2 mins ago
EC
Cook - Casual
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
Cook reports to Food Services Manager/ Food Services Supervisor and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the…
Added 2 mins ago
EC
Dietary Aid
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
The Dietary Aide reports to the Food Service Manager/ Food Service Supervisor and is expected to demonstrate commitment to resident safety by preparing meals directed by the cook for…
Added 2 mins ago
AM
Local Client Manager - Vancouver
A.P. Moller - Maersk
Vancouver, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 17 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
manager, solution lead or comparable technology product management role.
Added 17 mins ago
NW
Sales Manager
Northerm Windows & Doors
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
Ensure customer information and requirements are accurately captured to support efficient quotation preparation and order processing.
Added 17 mins ago
SI
Manager, Information Security Risk
Staff IT Search Group Inc.
Oakville, ON
- Full-time
Our Client, the National leader in their industry, is seeking a talented Manager, Information Security Risk to lead the assessment, governance, and oversight of information security risks…
Added 17 mins ago
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Operational Performance Specialist (13921)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $91,109.2 to $113,895.6 CAD / year
- Full-time
Salary Information: $91,109.20 - $ 113,895.60
Added 17 mins ago
EB
Product Manager, Digital Banking (18 Month Contract)
EQ Bank
Toronto, ON
- Contract
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 17 mins ago
NB
Senior Data Engineer
National Bank of Canada
Montreal, QC
- Full-time
…of the FinCrim Data Warehouse team and report to the Senior Manager – Technology Delivery – Data and Analytics. The team stands out for its expertise in data engineering and its commitment…
Added 17 mins ago
MI
Program Manager, HR Systems
Magna International
Aurora, ON
- Full-time
The HR Systems Program Manager is accountable for the end-to-end planning, governance and delivery of complex enterprise HR technology initiatives, including Workday and Dayforce…
Added 17 mins ago
Cloud FinOps Manager
The Canada Life Assurance Company
Toronto, ON
Working alongside the FinOps team members, Manager, Cloud FinOps will be responsible for overseeing cloud financial operations, ensuring efficient financial management, optimizing…
Added 17 mins ago
Systems Engineering
BWXT
Peterborough, ON
Support process change through process enhancement, and technology introduction to achieve world-class product development and product deployment.
Added 17 mins ago
Category Management Manager (Corporate Services)
Celestica International LP
Toronto, ON
The Category Management Manager (Corporate Services) is a global role supporting the execution of our indirect procurement strategy and helping drive adoption within the organization. The…
Added 17 mins ago
Production Manager
MAHLE
AB · Tilbury, AB
For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.
Added 18 mins ago
Senior Project Manager
Pomerleau
Sydney Indian Reserve No. 28A, NS
As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $20…
Added 32 mins ago
Manager, Process Development & TT
Emergent Biosolutions
Winnipeg, MB
Reporting to the Director of MSAT, the Manager of Process Development / Technology Transfer will play a critical role in the long-term success of the Winnipeg site. The incumbent will…
Added 32 mins ago
T
Actuarial Analyst I - Project Development & Optimization
TD
Toronto, ON
- Full-time
Efficiently communicate information to colleagues and stakeholders
Added 32 mins ago
T
Senior Manager, Treasury Liquidity Measurement
TD
Toronto, ON
- Full-time
Ensure data, systems, automation, calculation processes and controls support accurate, timely and scalable outputs.
Added 32 mins ago
T
Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
- Full-time
Lead requirements gathering workshops with business and technology stakeholders.
Added 32 mins ago
T
Team Manager, Bodily Injury
TD
Burlington, ON · Markham, ON
- Full-time
Reporting directly to the Senior Manager, the key responsibility of this role is to lead a team of junior to intermediate claims advisors, modeling quality service and encouraging them to…
Added 32 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 32 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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