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Added 1 min ago
CI
Senior Maintenance Technician
Curaleaf International
Brampton, ON
- Full-time
…infrastructure, production systems, and critical equipment. Reporting to the Facilities Manager, you will serve as a senior technical resource - independently diagnosing and resolving…
Added 1 min ago
CI
Manufacturing Technician
Curaleaf International
Brampton, ON
- $50,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Manufacturing Technician performs assigned daily duties for GMP post-harvest manufacturing operations. Focused on regulated, high-quality cannabis…
Added 16 mins ago
BI
Pega Lead System Architect
BURGEON IT SERVICES
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on…
Added 16 mins ago
WH
Senior Director, Human Resources (Unionized)
Waterstone Human Capital
Mississauga, ON
- Full-time
…oversight of the field HR function under a single national leader. Reporting to the CHRO and serving as a member of the HR Leadership Team, the Senior Director, Human Resources will be the…
Added 16 mins ago
A
Senior Public Funding Consultant
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Toronto, ON
- Full-time
Lead the preparation, development, and execution of complex funding applications.
Added 16 mins ago
TR
Social Media Manager
Thomson Reuters
Toronto, ON
- $37 to $42 CAD / hour
- Contract
Act as a key social lead for external campaigns across X, Facebook, YouTube, LinkedIn, Instagram and TikTok, from campaign planning and creative development through launch and reporting.
Added 16 mins ago
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Senior Consultant - Oracle RMCS and Financials Cloud
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Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Infosys is looking for a seasoned Oracle cloud RMCS Lead with experience in Oracle Fusion Applications. The Oracle Cloud RMCS Solution Lead is responsible for leading end-to-end Oracle…
Added 16 mins ago
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Property Manager
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Toronto, ON · North York, ON
- Full-time
Oversee rent collection, budget management, variance analysis, and reporting; support leasing efforts to drive occupancy and ROI.
Added 16 mins ago
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Corporate Controller
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- Full-time
· Lead the corporation’s internal control development, monitoring and reporting
Added 16 mins ago
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Integrity. We lead by example, with humility and courage.
Added 16 mins ago
Business Systems Analyst
PCL Construction
Edmonton, AB
…success, and that shared commitment drives how we work, grow and lead in the construction…
Added 32 mins ago
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NS · Bedford, Nova
…role’s future direction, establish effective practices, and lead improvements as priorities and responsibilities…
Added 32 mins ago
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Area Manager, Ontario
Umdasch Group
Bolton, ON · Caledon, Ontario
- Full-time
…sales/revenue performance and strategic growth for Ontario. Reporting to the Regional Director, East you oversee a team of Account Managers and Pre-Construction Technical Manager…
Added 32 mins ago
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Assistant Store Manager - Promenades St-Bruno
Reitmans (Canada) Ltée/Ltd
Longueuil, QC · St-Bruno-de-Montarville, Québec
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 46 mins ago
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Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Added 46 mins ago
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Solution Consultant Director, Partner channel
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- Full-time
The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and…
Added 46 mins ago
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Microsoft Dynamics 365 F&O Data Architect
Quantum World Technologies Inc.
Canada
- Contract
The Microsoft Dynamics 365 Finance & Operations (D365 F&O) Data Architect will lead data architecture and technical design for the Business Intelligence (BI) and data analytics stream of…
Added 46 mins ago
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CMC Markets Canada
Toronto, ON
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Added 46 mins ago
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MRO Buyer
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Added 46 mins ago
SI
Pega Lead System Architect
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The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on…
Added 46 mins ago
AH
Sr. Human Resource Generalist
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Added 46 mins ago
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Quality Engineer (Temp to hire) - Automotive Parts Manufacturer (KN36204)
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Lead root cause analysis (RCA) activities using structured problem-solving methodologies (8D, 5 Why, Fishbone, etc.) and drive effective corrective and preventive actions
Added 46 mins ago
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Data Architect
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- Full-time
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Added 46 mins ago
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F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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