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Added 11 mins ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- Full-time
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, the Community Care Assistant works under the…
Added 11 mins ago
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Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
…Credit Risk, wholesale/commercial banking, lending or financial-services risk-learning experience is preferred, but credit adjudication experience is not…
Added 11 mins ago
B
Senior Relationship Manager
BMO
Charlottetown, PE
- Full-time
Senior Relationship Manager, Commercial Banking, Diversified Industries
Added 11 mins ago
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Client Service Associate, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
Support IA’s in individual client investment needs to provide professional, customized investment-related advise, sales and services.
Added 11 mins ago
B
Personal Banking Associate
BMO
Vancouver, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 11 mins ago
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Mortgage Specialist
BMO
Markham, ON
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 11 mins ago
LS
FP&A Customer Success Manager
Limelight Software
Toronto, ON
- Full-time
We’re looking for a Customer Success Manager with a strong FP&A background to help customers get lasting value from Limelight.
Added 11 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 11 mins ago
Office Manager
Long View Systems
AB
We are looking for an experienced, people-focused Office Manager to lead the day-to-day workplace experience for our Edmonton branch. This visible and hands-on role combines office and…
Added 11 mins ago
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Life Cycle Support Analyst
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Activates engineering services when redesign phases are required.
Added 26 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 26 mins ago
PT
ITSM Service Desk Manager
Poly Tech Talent
Toronto, ON
- Full-time
Our client, a large global software organization, is seeking an experienced Service Desk Manager to lead and develop its IT support function while driving improvements in IT Service…
Added 26 mins ago
Y
Business Development_L3 Software (LIMS & QMS) Solutions
Yokogawa
NB · Chiasson Office, NB
- Full-time
…automation, test and measurement, information systems and industrial services in several…
Added 26 mins ago
MI
Clinic Manager
Mindsession Intercultural Psychology
Montreal, QC
- Other
Client services and intakeOversee inquiries, intake, waitlists, clinician matching, referrals, and follow-up; address administrative concerns and escalate clinical issues appropriately.
Added 26 mins ago
AE
Project Engineer / Project Manager
Associated Engineering
Yellowknife, NT
- Full-time
…seeking an experienced and dedicated Project Engineer/Project Manager to join our team in our Yellowknife office. This role is a great opportunity for a motivated engineering professional…
Added 26 mins ago
A
Ready Mix Operations Manager
Aplin
Kitimat, BC
- Full-time
…solutions company to recruit an experienced and driven Operations Manager – Ready-Mix Concrete for its operations in Kitimat, British…
Added 26 mins ago
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Assistant Chef - Inflight Catering
Newrest
Mississauga, ON
- Full-time
…player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector…
Added 26 mins ago
TM
Finance Manager
The Mason Group - Strategic Search Partners
Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client, a growing organization in the financial services sector, is seeking a Finance Manager to lead key corporate accounting, financial planning and analysis, and regulatory reporting…
Added 26 mins ago
SE
Sales Manager, Canada 1
Samsung Electronics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live…
Added 27 mins ago
IR
Speech Language Pathologist
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Regional Manager Allied Health, the Speech-Language Pathologist (Adult) (“SLP-A”) is responsible for the coordination and provision of Speech-Language Pathology…
Added 27 mins ago
SH
Clinical Service Leader - Clinical Nutrition - Infant Nutrition Preparation Room
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Under the general direction of the Manager Health Services – Acute Care Food Services (or Designate), the incumbent is responsible for:
Added 27 mins ago
AI
Junior Bookkeeper
Accurate Indigenous Managers & Advisors
Winnipeg, MB
- Full-time
…Status: Full-Time Reports To: Finance Operations & Nation Support Manager Overtime Status: Overtime eligible in accordance with Manitoba Employment…
Added 27 mins ago
G
Property Manager
Greystar
Calgary, AB · HIVE, Calgary, AB
- Full-time
…management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates…
Added 41 mins ago
C
Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
…relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of…
Added 41 mins ago
AC
Regional Service Agent
Allstate Canada
AB · Edmonton, AB
- Full-time
…providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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