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Added 9 mins ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 9 mins ago
T
Senior Python Test Automation Engineer
Telesat
Ottawa, ON
- Full-time
We are seeking a senior Python Automation Engineer to design, build, and maintain scalable test automation frameworks for distributed, event-driven applications. This is a hands-on…
Added 9 mins ago
KC
Senior Mechanical Engineer- Tailings Delivery
Klohn Crippen Berger
Vancouver, BC
- Full-time
An opportunity exists for a Senior Mechanical Engineer to join Klohn Crippen Berger’s team based in Vancouver. At KCB, the mechanical group focuses primarily on hydroelectric and resource…
Added 9 mins ago
JI
IT Service Lead
Jori International Ltd.
AB · Calgary, Alberta
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 9 mins ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…enable the business to operate and innovate securely. As the Senior Architect/Architect, Cybersecurity, you will define secure architectures, reusable security patterns, and reference…
Added 9 mins ago
S
Intermediate Water Resources Engineer
Stantec
Edmonton, AB
- Full-time
…settings) as a project manager, project coordinator and/or technical lead role. Typical projects may…
Added 24 mins ago
MC
Senior Research Scientist
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
As Senior Research Scientist at the Medical Council of Canada (MCC), you'll lead a research and scholarship program that directly shapes how physicians are assessed, trained, and supported…
Added 24 mins ago
G
Sales Director
Gordian
Canada
- Full-time
Drive enterprise-level sales pursuits, with a proven ability to sell at the senior executive level.
Added 24 mins ago
RB
Transportation Engineer
Recruitment By Design
Saskatoon, SK
- $110,000 to $140,000 CAD / year
- Full-time
As a Senior Railway Design Engineer, you will be an integral part of the Civil Engineering practice, collaborating with a diverse team of engineering professionals and technical staff. You…
Added 24 mins ago
T&
Director, Capital Investment & Decision Support
Turner & Townsend
Vancouver, BC
- Full-time
The role will combine senior client advisory, technical leadership, business development and team leadership. It will support clients across Infrastructure and Energy & Natural Resources to…
Added 24 mins ago
T
Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Seeking an experienced Senior Business Analyst to support complex enterprise IT initiatives involving business applications, data integration, reporting, analytics, and cloud-based…
Added 24 mins ago
H
Electrical Engineer
Hays
Regina, SK
- $60 to $65 CAD / hour
- Full-time
Long-term career growth into Senior Engineer, Lead Engineer, and leadership positions.
Added 24 mins ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…enable the business to operate and innovate securely. As the Senior Architect/Architect, Cybersecurity, you will define secure architectures, reusable security patterns, and reference…
Added 24 mins ago
TT
Director of Finance And Accounting
Torus Talent
Vancouver, BC
- Full-time
We are particularly interested in individuals who combine strong technical accounting expertise with commercial awareness, strategic thinking, and a proven ability to lead and develop…
Added 24 mins ago
JL
IT Service Lead
JORI Logistics
Calgary, AB
- Full-time
JORI is expanding! We are currently looking for a full-time IT Service Lead to join our team in Calgary, Alberta on a hybrid work model. Reporting to the IT Director, you are responsible…
Added 24 mins ago
Senior Regulatory Field Advisor
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Regulatory Field Advisor. In this position, you will play a crucial…
Added 24 mins ago
Senior Digital Product Owner, Scotia Wealth Management
Scotiabank
Toronto, ON
As part of the Global Wealth Management Digital team the Senior Digital Product Owner, Scotia Wealth Management has passion and drive to enhance the best in class experience our clients…
Added 24 mins ago
TT
Senior Analog IC Designer
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
If you enjoy solving low-noise, high-speed design problems while influencing technical direction and mentoring other engineers, this role offers the opportunity to make an impact across the…
Added 24 mins ago
G
Contract Manager
Genetec
Remote, Canada
- Full-time
- Remote
The Contract Manager is a senior role within Deal Operations, accountable for the ownership, governance, and growth of Genetec's public-sector and cooperative purchasing contract vehicles.…
Added 39 mins ago
S&
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Calgary, AB
- Full-time
This position will offer you the ability to directly apply your knowledge of protective relaying and controls systems for HV and EHV substations. As a Lead Substtion Engineer, you will:
Added 39 mins ago
Senior Director, Product Management
Electronic Arts
Vancouver, BC
As a Senior Director of Product Management in the Game Developer Experiences (GDX) team, you will lead a team of product managers and partner with engineering leaders across a product…
Added 39 mins ago
OT
Principal Product Manager
Open Text Corporation
Waterloo, ON
- Other
Lead the strategy, roadmap, and evolution of OpenText's collaboration ecosystem, including SharePoint Online, Microsoft Teams, OneDrive, and Exchange Online. With SharePoint as the primary…
Added 39 mins ago
A
Senior Vice President, Energy
AECOM
Ottawa, ON · Markham, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
AECOM is seeking a Senior Vice President, Energy to lead the growth, market positioning, and strategic development of our Energy business across Canada. Reporting as part of the broader…
Added 39 mins ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
Beyond technical expertise, we are looking for an entrepreneurial, autonomous and results-oriented professional who wants to play an active role in developing CIMA+'s presence in Ontario.…
Added 39 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
CDM Smith has an exciting opportunity for an experienced Senior Project Manager to join our Canada group and lead municipal drinking water, wastewater treatment, and pump station projects…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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