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Added 1 min ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…Cybersecurity, you will define secure architectures, reusable security patterns, and reference architectures across Aritzia’s retail, eCommerce, enterprise, cloud, SaaS, and integration…
Added 1 min ago
Service Desk Analyst
Rush Street Interactive
Toronto, ON
Respond to end-user requests for technical assistance, assess problems, and provide timely and effective solutions via phone, email, or in-person.
Added 1 min ago
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Business Intelligence (BI) Data Engineer
Semex
Guelph, ON
- Full-time
Ensure solutions meet requirements for performance, scalability, reliability, supportability and security.
Added 16 mins ago
GT
Communications Specialist
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $60 CAD / hour
- Contract
This Communications Specialist role supports the Chief Information Security Officer (CISO) function within a collaborative, five-person team in the Global Security and Defence business…
Added 16 mins ago
A
Technology - Senior Architect/Architect, Cybersecurity
Aritzia
Vancouver, BC
- Full-time
…Cybersecurity, you will define secure architectures, reusable security patterns, and reference architectures across Aritzia’s retail, eCommerce, enterprise, cloud, SaaS, and integration…
Added 16 mins ago
TT
Sheet Metal Worker (13445)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’…
Added 16 mins ago
Nurse 3 - Crisis Stabilization Unit - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 16 mins ago
SHIFT LEADER
City of Toronto
Toronto, ON
Added 31 mins ago
WE
Security Control Center Operator Contract Fixed Term Full Time
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
The Security Control Center Operator works in a Security Surveillance Operations Center requiring 24/7 staffing. This position is required to proactively monitor, in real-time, all…
Added 31 mins ago
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Production Manager - CWT Kitchener
Carlisle
Kitchener, ON
- Full-time
…at their designated work location during scheduled hours. In-person attendance is essential for collaboration, access to onsite resources, and the performance of job responsibilities.…
Added 31 mins ago
JI
Class 1 P&D Tractor Driver - $2,500 Sign-On Bonus
J.D. Irving, Limited
Corner Brook, NL
- Full-time
…$2,500 Sign-on Bonus. The selected candidate will be a reliable person with a strong work ethic and great and positive attitude with a commitment to provide a Superior Quality…
Added 31 mins ago
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Senior Vice President, Energy
AECOM
Ottawa, ON · Markham, Ontario
- $300,000 to $350,000 CAD / year
- Full-time
Identify and shape opportunities arising from electrification, grid modernization, decarbonization, energy security, and infrastructure investment
Added 32 mins ago
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Applications Engineering Lead - Senior Vice President
Citi
Mississauga, ON
- Full-time
Lead performance optimization, resiliency improvements, security reviews, and production stability initiatives.
Added 46 mins ago
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Prepared Foods Dishwasher - Part Time
Whole Foods Market
Oakville, ON
- Part-time
…exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in…
Added 46 mins ago
IM
Health And Safety Coordinator
Iron Maple
Dartmouth, NS
- Full-time
Ensure each trade has a designated first aid person
Added 46 mins ago
A
Copy of Senior Vice President, Energy
AECOM
Calgary, AB
- $300,000 to $350,000 CAD / year
- Full-time
Identify and shape opportunities arising from electrification, grid modernization, decarbonization, energy security, and infrastructure investment
Added 46 mins ago
DE
Debrief Supervisor
DHL Express
Richmond, BC
- Full-time
Conduct in-person debriefs with all couriers upon their return to the facility, including mobile debriefs where applicable
Added 47 mins ago
Hightide - Support Worker (Fri-Mon Days)
RainCity Housing and Support Society
Sechelt, BC
…daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem…
Added 47 mins ago
ZS
Sales Representative - Ottawa, ON
Zedcor Security Solutions
Ottawa, ON
- Full-time
Zedcor Inc. (TSX-V:ZDC) is disrupting the traditional physical security industry through its proprietary MobileyeZ™ security towers by providing turnkey and customized mobile surveillance…
Added 47 mins ago
MC
Parking/ONE Card/Campus Store Support (Regular Part Time)
Mohawk College
ON
- Part-time
The incumbent is responsible for providing in-person service to staff, students, and visitors to the College. These duties include receiving and processing payments, responding to a wide…
Added 1 hour ago
Bilingual Apprenticeship Training Coordinator
Business, Mining, Trade and Job Creation
Winnipeg, MB
A journey person certificate of qualification, or equivalent designation from out of province sectors
Added 1 hour ago
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Manager, Customer Protection
Metrolinx
Canada
- Full-time
…will support the services operations program to protect the security of passengers, employees, equipment, and corporate assets, and coordinates customer service initiatives through safety…
Added 1 hour ago
RT
Laboratory Technician
Rio Tinto
Kitimat, BC
- Full-time
At Rio Tinto, we offer a competitive reward package that reflects the value that each person brings to our business. As part of our pay philosophy, we believe equity represents fairness,…
Added 1 hour ago
Yard Shipper/Receiver
UFA Co-operative Ltd.
Airdrie, AB
Are you the kind of person who enjoys variety in your day and isn't afraid to roll up your sleeves wherever needed? This is a true "jack of all trades" position, ideal for someone who…
Added 1 hour ago
Trades Helper
Public Service Delivery
Brandon, MB
The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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