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Added 4 mins ago
H
SAP EWM SAP S/4 functional analyst
Hays
Quebec, QC
- Contract
Escalates issues and risks that may impact the project timeline or project quality to Supplier Senior Program Manager
Added 4 mins ago
D|
Tax Manager
Distinct | North America
Concord, ON
- $115,000 to $140,000 CAD / year
- Full-time
Added 4 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 4 mins ago
W
Uranium Process Engineer Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
Wood currently has an exciting opportunity for a Senior Process Engineer - Uranium Processing Specialist at any of our Wood offices in BC, AB, or SK. Reporting to the Process Department…
Added 4 mins ago
IG
Commercial Banking Project Manager
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
PMP or comparable project/program management experience or certification preferred.
Added 5 mins ago
CI
Cash Manager
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Saint John, NB
- Full-time
We are seeking a Cash Manager to lead Cooke’s global cash and liquidity management, including daily cash positioning, cash flow forecasting, and payment operations. Reporting to the…
Added 35 mins ago
C
Operations Assistant - EXCEL - Bank/Finance
Collabera
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Escalate complex issues to the senior management team.
Added 35 mins ago
ZS
Program Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Excellent program governance, financial management, communication, and stakeholder-management skills.
Added 35 mins ago
SENIOR FINANCIAL ANALYST
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Toronto, ON
To provide financial expertise to the associated Units within the Division. Reporting to the Manager, the Senior Financial Analyst is responsible for providing strategic financial analysis,…
Added 35 mins ago
Senior Manager, Marketing Management
Bell
Toronto, ON
Bell Media is seeking a highly motivated and experienced Senior Manager of Partnerships and Distribution to join our Direct-to-Consumer (DTC) team. This is a high-visibility, high-impact…
Added 1 hour ago
AH
Sr. Human Resource Generalist
ATS Healthcare (Canada)
Vaughan, ON
- Temporary
SUMMARY: The Senior Human Resources Generalist is responsible for delivering strategic and operational HR support across the employee lifecycle, including talent acquisition, employee…
Added 1 hour ago
SG
Associate Design Strategist
Superior Glove
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- Full-time
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Added 1 hour ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 1 hour ago
CO
Manager, Health And Safety
Commissionaires Ottawa
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
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Added 1 hour ago
TC
Program Manager
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- $100,000 to $120,000 CAD / year
- Full-time
Excellent program governance, financial management, communication, and stakeholder-management skills.
Added 1 hour ago
RG
Superintendent
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Ottawa, ON
- $115,000 to $150,000 CAD / year
- Full-time
…and coordinate field operations with our operations, project management and safety teams to deliver safe, productive work that meets drawings, specifications and…
Added 1 hour ago
FC
Group, Administrator III
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- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 1 hour ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
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Added 2 hours ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Manage program governance across multiple workstreams, technology teams, and third-partyvendor organizations.Provide senior-level stakeholder communication and reporting to executives and…
Added 2 hours ago
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Brand Manager, Jamieson, Canada BU
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Toronto, ON
- $80,550 to $120,850 CAD / year
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Reporting to the Marketing Director, Jamieson, Canada BU, the Brand Manager Jamieson Canada will work in close partnership with the Marketing Director to drive portfolio strategy and…
Added 2 hours ago
AS
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AirPro SAR Services Inc.
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Reporting directly to the Chief Operations Officer and working in close partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to…
Added 2 hours ago
T
Senior Manager, Sustainability Reporting
TD
Toronto, ON
- Full-time
We are seeking a strategic, highly organized, people-centred, and collaborative leader to serve as Senior Manager, Sustainability Reporting. This role is responsible for overseeing the…
Added 2 hours ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
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- Full-time
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and…
Added 2 hours ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Director or designate, functions as a member of the project management team, works in collaboration with the Project Manager and Executive Director to identify and prioritize projects, and…
Added 3 hours ago
RT
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F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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