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Added 15 mins ago
M
Product Owner, Capital Markets
Maarut
Montreal, QC
- Contract
The client is looking for three senior product owners to
Added 15 mins ago
OPERATIONS SUPPORT OFFICER
City of Toronto
Toronto, ON
Reporting to the Program Manager, Project Excellence Office (PXO), the Operations Support Officer co-ordinates overall operational support activities for the section and division, and…
Added 15 mins ago
Lead - Systems Engineering
L3Harris Technologies
ON · Waterdown, ON
Work with the Senior Manager to identify risks, issues, opportunities and mitigation
Added 15 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Qualify opportunities based on strategic fit, likelihood of success, available resources, profitability, and project risk.
Added 15 mins ago
FC
Contracts Manager- Mining
Fluor Corporation
Vancouver, BC
- Full-time
This exciting position will serve as a Senior Contracts Manager on medium to large-sized EPC/EPCM projects.
Added 30 mins ago
SC
Branch Manager
Sunrise Credit Union
Hartney, MB
- Full-time
Prepare and analyze reports and information for VP of Branch Operations or other senior managers, participate in campaigns and special projects, attend committee meetings and make…
Added 30 mins ago
R
Senior Relationship Manager Agriculture, Commercial Financial Services
RBC
Pembina, MB · Steinbach, MB
- Full-time
…industry, whose specialized approach aligns sales, products, risk policy, and market strategies to deliver solutions specific to individual needs. This is a senior role in which your highly…
Added 30 mins ago
P
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
PwC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 30 mins ago
L
Senior QA Engineer (6-month Contract)
Lazer
Remote, Canada
- Contract
- Remote
Lazer is a world-class digital product studio composed of 180+ senior engineers and designers with backgrounds from companies like Apple, Google, Coinbase, and more. With our product…
Added 30 mins ago
EG
Municipal Engineer - Major Projects
Egis Group
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Intermediate-to-Senior Municipal Engineer - Major Projects supports the delivery of large-scale transportation and municipal infrastructure programs in Toronto, Ontario, Canada. Working…
Added 30 mins ago
Manager, Investigations
Real Estate Council of Ontario
Toronto, ON
The Manager leads a modern, risk-based investigations function that supports RECO's consumer protection mandate through effective regulatory oversight, operational excellence, and…
Added 30 mins ago
T
Manager, Issues Management (Corporate Operational Risk Management) (5660)
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, Issues Management, this role leads the design and continuous improvement of the Enterprise Issues Management program, including its Standards, Procedure,…
Added 30 mins ago
DI
Project Manager
Drake International
Winnipeg, MB
- $110,000 to $130,000 CAD / year
- Full-time
Working closely with both the Senior Project Manager and CEO, you will play a key role in project execution, requiring strong leadership, commercial awareness, and exceptional attention to…
Added 30 mins ago
TU
Team Lead, VFMP Patient Program
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…Program and works as a liaison between the Patient Program Manager, the Senior Program Assistants, community partner trainers and contractors to facilitate team development and ensure…
Added 45 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
The Senior Product Owner is an individual contributor who provides product leadership through influence for an Alberta SAP agile delivery team. Working across business and technology…
Added 45 mins ago
CH
Senior Project Manager
Calculated Hire
Toronto, ON · Greater Toronto Area, Canada
- $62 to $72 CAD / hour
- Contract
We are seeking an experienced Senior Project Manager to lead strategic investment and transformation initiatives supporting the Corporate Card business.
Added 45 mins ago
MC
Operations Manager
MatchBox Consulting Group
Burnaby, BC
- Full-time
MatchBox Consulting Group is looking for an Operations Manager on behalf of a well-established construction company.
Added 1 hour ago
AP
Senior Backend Developer
Accommodations Plus International
Markham, ON
- $125,000 to $135,000 CAD / year
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer…
Added 1 hour ago
AP
Senior Full Stack Developer
Accommodations Plus International
Markham, ON
- $125,000 to $135,000 CAD / year
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer…
Added 1 hour ago
FS
Senior Analyst, Quality Assurance Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Working closely with the QA Manager, Product Owners, functional consultants, developers, business stakeholders, and system integration partners, the Senior Analyst helps deliver reliable,…
Added 1 hour ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 1 hour ago
Senior Manager, Marketing Channel Strategy & Operations
Scotiabank
Toronto, ON
In this role, the Senior Manager possesses expert leadership and project management skills necessary to mobilize a cross-functional team. Working with a large network of business partners…
Added 1 hour ago
EI
Municipal Engineer - Major Projects
Egis in Canada
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Intermediate-to-Senior Municipal Engineer - Major Projects supports the delivery of large-scale transportation and municipal infrastructure programs in Toronto, Ontario, Canada. Working…
Added 1 hour ago
2I
Senior Project Manager
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto-based client is hiring a Senior Project Manager for a 10-month onsite contract, leading complex audio-visual, videoconferencing, and I&IT implementation projects.
Added 1 hour ago
SB
Manager, Risk Management (Credit Risk)
Shinhan Bank Canada
Toronto, ON
- Full-time
As an independent officer of the second line of defense from the Risk Management department, Manager – Credit Risk will report to Director, Credit Risk with regards to Shinhan Bank Canada’s…

F12.net

Systems Analyst

Victoria, BC, Canada

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses - building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst, you will own the responsibility of delivering high quality and timely assistance by adhering to F12’s policies and procedures. This role is designed to cultivate technical troubleshooting skills including network infrastructure, servers, and applications. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

Responsibilities:

Responsible for end-user support, you will partner with our clients to resolve their IT issues. This includes challenges like password resets, adding a printer, navigating a server, installing or re-installing programs and assigning users to distribution lists to name a few.
Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests.
Answering phones with both speed and tact, you are empathetic and articulate when working with Clients. Especially in stressful situations, you ask the right questions and provide relevant and realistic solutions.
Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed.
With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same.
Wanting your team to always be better, you update shared resources/wikis like IT Glue and SharePoint to ensure others can find the information they need.
Performing Return Merchandise Authorization (RMA) processing with vendor partners to ensure products are replaced or repaired according to warranty agreements.
Ensuring to update your ticket notes and time entries for all onsite visits, you update and maintain accurate documentation to keep your team in the know.
Preparing and deploying workstations, printers, network hardware equipment and other associated peripherals are responsibilities you handle regularly.

Requirements:

With perseverance and hard work built into your DNA, you won’t give up until you find the right solution.
A constant learner, you are willing to ask for help and share what you have learned with others.
With an analytical mind and a kind spirit, you can explain solutions to people with varying degrees of technical knowledge.
Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance.
A passion for technical solutions, you have basic knowledge in areas like Windows Servers, Active Directory, Networking, and Virtualization.
Minimum 1-year Service Desk/Support Experience or equivalent combination of education and experience
Certifications in Microsoft, CompTIA A+/Network+ are considered an asset.
Ability to be on-call/work after hours occasionally

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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More about this job

Responsibilities

Provide timely end-user support to clients in person and remotely, resolving issues involving accounts, printers, servers, applications, and hardware. Maintain ticket records and shared documentation, deploy equipment, process warranty replacements, and escalate issues when needed.

Requirements

Candidates need at least one year of service desk or support experience, or an equivalent combination of education and experience, along with basic knowledge of Windows Server, Active Directory, networking, and virtualization. Strong troubleshooting, communication, accountability, and willingness to learn are expected; Microsoft or CompTIA A+/Network+ certifications are an asset, and occasional on-call or after-hours work may be required.

Skills

End-User Support
Technical Troubleshooting
Windows Server
Active Directory
Networking
Virtualization
Password Resets
Printer Support
Software Installation
Ticket Management
Client Communication
Security Awareness
Documentation
Workstation Deployment
Network Hardware Deployment
RMA Processing

Benefits

Three Weeks Vacation
Flex Days
Leadership Development
Growth Coaching
Educational Advancement Reimbursement
Certification Reimbursement
Health Spending Account
RRSP Matching
Extended Health Care
Dental Coverage
Vision Coverage
Disability Insurance
Life Insurance
Employee Assistance Program
Tuition Reimbursement
Paid Time Off
On-Site Parking
Office Amenities
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
End-User Support
Windows Server
Active Directory
Networking
Virtualization
IT Support
Technical Troubleshooting
Password Resets
Printer Support
Software Installation
Distribution Lists
Ticket Management
IT Glue
SharePoint
RMA Processing
Workstation Deployment
Network Hardware
Microsoft Certifications
CompTIA A+
CompTIA Network+
Client Support
Security Awareness
Documentation
Warranty Agreements

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